topic Re: (Another) What would you do? in Community Spirit

(Another) What would you do?

i-need-a-martini — Sat, 28 Mar 2015 23:34:05 GMT

I bought a pile of stuff at Ikea yesterday using the self service checkout. It was a bit of a rush as they were about to close and my daughter wasn't feeling well and was fading before my eyes so I was a bit frazzled...

Anyway I was filing away the reciept this morning and it seemed too cheap for what I had bought. So I went through it and realised I missed paying for a huge mirror valued at $129. Not sure how.

I just called them to pay for it over the phone but they say I have to bring it back. WT...? That's a 20mins drive there, navigate my way through whilst trying to hold this heavy mirror, getting in the for their service area and then driving back.

What would you do?

Re: (Another) What would you do?

punch*drunk — Sat, 28 Mar 2015 23:40:36 GMT

Do you have to take it back with you? Can't they just scan another one at the store?

Re: (Another) What would you do?

imastawka — Sat, 28 Mar 2015 23:44:33 GMT

If you insist on being that honest - do what punch says.

Get another one at the store, scan and pay. Tell them you don't want it

and walk away. Watch their faces. Hahahahahaha

Re: (Another) What would you do?

i-need-a-martini — Sat, 28 Mar 2015 23:58:42 GMT

@punch*drunk wrote:
Do you have to take it back with you? Can't they just scan another one at the store?

It's not just about scanning cause I have the barcode and read it out to the girl on the phone.

Apparently they need to see the item to make sure that they put through the right one.

Unless they are worried I am trying to pay less for a more expensive one??

Whch doesn't make any sense.

Re: (Another) What would you do?

i-need-a-martini — Sat, 28 Mar 2015 23:59:50 GMT

@imastawka wrote:
If you insist on being that honest - do what punch says.

Get another one at the store, scan and pay. Tell them you don't want it
and walk away. Watch their faces. Hahahahahaha

But I don't feel like making the 3 hour trip that going to Ikea invariably takes. I just want them to do it over the phone!!

Re: (Another) What would you do?

imastawka — Sun, 29 Mar 2015 00:05:15 GMT

Ikea's a horrible place to get into and out of. I get that.

Tell your conscience that you tried and they wouldn't play ball.

They should be able to take payment over the phone. I think they're

relying too much on people's honesty to actually battle their way back in.

Re: (Another) What would you do?

poddster — Sun, 29 Mar 2015 00:07:54 GMT

Make them an offer they can't refuse. Take my money over the phone or kiss it goodbye.

Re: (Another) What would you do?

lis351 — Sun, 29 Mar 2015 00:08:39 GMT

LOL Start the caaarrrrr!!

I don't think id be going back, you've tried being honest, if they really wanted the money they would have taken it when you rang. I suppose they don't get calls like that often, if you really feel bad about it, try calling tomorrow when there is likely to be different staff on. I wouldn't be going back with the mirror.

Re: (Another) What would you do?

lind9650 — Sun, 29 Mar 2015 00:17:25 GMT

When you ring again, ask to speak to the Manager. If they say he or she is not available, give them your phone number for the Manager to ring back.

If you don't get any satisfaction for being honest, get the number of IKEA Headquarters in Australia and put in a complaint about this lazy and sloppy service from the shop you bought all your items.

That's what I would do.

Erica

Re: (Another) What would you do?

lind9650 — Sun, 29 Mar 2015 00:29:42 GMT

http://australia.customerservice1800.com/ikea-australia-phone-number-customer-service

Here is the link to contact IKEA Headoffice.

Or go to IKEA Facebook and state your complaint there.

Erica

Re: (Another) What would you do?

imastawka — Sun, 29 Mar 2015 00:33:08 GMT

Erica, I think that's a little OTT.

Why would you put yourself out even more, when they don't want

your money?

Who on earth complains when a store won't take your money for good taken?

Re: (Another) What would you do?

lind9650 — Sun, 29 Mar 2015 00:44:08 GMT

I agree with you, Stawka, but seeing that Martini is so determined to pay for the mirror, she may as well shame the staff at the shop where she bought her things.

Erica

Re: (Another) What would you do?

i-need-a-martini — Sun, 29 Mar 2015 00:48:19 GMT

I'm determined but I don't think I will go too far out of my way.

I will call again tomorrow and speak to someone in charge. If they say I can't do it over the phone, then I won't be making a special trip in just because their system sucks.

Re: (Another) What would you do?

i-need-a-martini — Sun, 29 Mar 2015 00:50:25 GMT

You've got to wonder how much gets stolen (either accidently or on purpose) through self service pods.

If I managed to walk out with a 1.5 metre long mirror and no one noticed even though 2 staff were on 'security' that night and they have surveillance cameras at each register as well...

Re: (Another) What would you do?

myoclon1cjerk — Sun, 29 Mar 2015 00:53:28 GMT

You'd better pay,martini,or you could find yourself holed up in the Ecuadorian Embassy for years. 😄

Re: (Another) What would you do?

softail-joanie — Sun, 29 Mar 2015 00:57:37 GMT

my question, who's fault is it that the item did not ring up? was it an oversight on their part, the store, or did you have it hidden from view or hard to see and ring up? when you say huge mirror, i'm guessing they would have to had seen it. you determine whos at fault, if it's not you, then i recomend you not go out of your way to pay for it. you could always call back, talk to the top person there, manager, ect. offer to pay over the phone and make it clear that your not making a trip back there.

Re: (Another) What would you do?

bright.ton42 — Sun, 29 Mar 2015 00:59:16 GMT

I find it really weird that a store would not accept such honesty. How many people would be honest like that , when they could get away scot free. I can't understand why the barcode isn't enough for them. But I certainly wouldn't be lugging the mirror back.

Neither would I shame them on FB but I would just report it to the Manager and let them take care of it, if they want you to have a free mirror so be it.

Re: (Another) What would you do?

imastawka — Sun, 29 Mar 2015 01:08:38 GMT

Wait a minute!! I just had a re-read.

Apparently they need to see the item to make sure that they put through the right one.

Unless they are worried I am trying to pay less for a more expensive one??

The swine think you're trying to pay for an inexpensive mirror?

So in your honesty, they think you're trying to rip them off?

What the?? Why would you even ring them in the first place??

Forget about paying for it. They're idiots.

Re: (Another) What would you do?

icyfroth — Sun, 29 Mar 2015 01:15:23 GMT

Why is the nearest Ikea Store 3hrs away? I'm assuming you meant round trip? You live fairly central don't you?

Re: (Another) What would you do?

j*oono — Sun, 29 Mar 2015 02:03:05 GMT

I wish we had more Ikeas here. It would be a day trip for me to get there, have a look around and get home. I did buy a rug from them once over the phone. It was a different size to the one I already had.

I was able to pay over the phone and they delivered it. I think you just got a dud staff member Martini.