topic Re: SMART SEND COURIERS in Community Spirit

SMART SEND COURIERS

just-it — Thu, 17 Nov 2011 01:45:50 GMT

Has anyone had any dealings for Smartsend Couriers? Two deliveries of mine to ebay buyers arrived damaged. The first case involved FOUR speakers, all four had external damage. Contacted them and they said "sorry you were not insured". Fine

Then last week Smartsend delivered yet another parcel of mine to a buyer (it was a subwoofer which, for some unknow reason, had a sheet of glass adhered to the top of the speaker) which turned up with the corner of the glass top smashed. Contacted smartsend - the parcel was insured - their reply was "we dont accept items with glass" and the insurance will not compensate you. How's that. So ebayers beware of Smartsend Couriers!!

Re: SMART SEND COURIERS

twyngwyn — Thu, 17 Nov 2011 01:48:34 GMT

thanks for that...I use e-go.com.au
they're excellent

Re: SMART SEND COURIERS

just-it — Thu, 17 Nov 2011 01:59:35 GMT

Thanks, will check them out

Re: SMART SEND COURIERS

carls*world — Thu, 17 Nov 2011 03:10:22 GMT

Yes, had very close dealings with them, as they are part of Allied Express, who I used to drive for.
Always been the case as far as insurance goes, will come up with anything to avoid a claim, after the fact. Won't disclose much voluntarily up front.
Can't say who I'd recommend to use as a private party, as I now use work's TNT or Toll accounts to send anything bigger. And they don't cater for the casual user.

Re: SMART SEND COURIERS

nouveau_retro — Thu, 17 Nov 2011 03:14:43 GMT

Try Temando, also Pack and Send for fragiles like speakers.

Re: SMART SEND COURIERS

just-it — Thu, 17 Nov 2011 03:32:45 GMT

You are right - anything to get out of paying a claim. I will search around to see if I can find a more reliable courier.

thanks!

Re: SMART SEND COURIERS

just-it — Thu, 17 Nov 2011 03:33:34 GMT

Oh great, thanks will try Temando. I have used Pack and Send before but they tend to be rather expensive and buyers usually dont want to pay the courier charge.

Re: SMART SEND COURIERS

lyndal1838 — Thu, 17 Nov 2011 06:17:22 GMT

Has anyone had any dealings for Smartsend Couriers?

Never have and never would after hearing anecdotal evidence in the industry
After 22 years in the industry you learn which companies to avoid.

Re: SMART SEND COURIERS

just-it — Fri, 18 Nov 2011 03:53:21 GMT

I wish I had heard it before I used them!

Re: SMART SEND COURIERS

xmasgirlfish — Tue, 17 Apr 2012 11:15:35 GMT

received an

email but not through ebay from this company not sure how they got my email address but thankfully i looked at the discussions and will not be using them

Re: SMART SEND COURIERS

3415len — Thu, 19 Apr 2012 09:59:47 GMT

smart send , if your smart don't send brought a item in Melbourne

had clearly my address as seller scanned and sent there copy of paper work they supplied all computer genarated , clearly my address with contact number , where 70kgs nth of Melbourne item laned in Wodonga 2300kgs away was evern signed for by who ever , Smart send has not contact number only deal with nameless email senders , after compalining to the ACCC and sending them nice worked emails , the item turns up 3 weeks after it was sent.

the root was Melbourne Wodonga , Bendigo Shepparton then us

21 days later , could have tranvelled around our country quicker than that.

good luck dealing with those morons

Re: SMART SEND COURIERS

original-art-au — Thu, 19 Apr 2012 10:07:17 GMT

I've used australian air express with no problems (through temando)

Re: SMART SEND COURIERS

lyndal1838 — Thu, 19 Apr 2012 14:23:14 GMT

It would have to be through a broker because Australian Air Express does not deal with one off packages....you have to have an account with them and be sending large amounts of freight.

Re: SMART SEND COURIERS

recaroracer — Wed, 25 Apr 2012 23:10:32 GMT

I have used Smart Send quite a few times and i have never had any bad experience with them.Pick up and delivery instructions have always been followed by them without any problems at all.Their cartage fees are reasonable and I would definitely use them again without a second thought.For the record i dont work for them and have no vested interest in the company whatsoever.

Re: SMART SEND COURIERS

thatisratefunny — Tue, 12 Jun 2012 08:46:29 GMT

They insure you but do anything they can to get out of paying out. I would avoid them at all costs

Re: SMART SEND COURIERS

commodoreland — Tue, 26 Jun 2012 08:48:44 GMT

yep i agree they are very poor service very slow hidden fees rude and will not help i have just changed after acouple of months using them i got a great carrier now e-go.com.au discounts fast service helpful will never change

Re: SMART SEND COURIERS

lyndal1838 — Wed, 27 Jun 2012 17:59:58 GMT

If you read the forums you will find plenty of complaints about e-go also.

There are always going to be people who have bad experiences of any courier company so you can only make an informed decision based on what reports.

BUT, after over 20 years in the industry, and based on anecdotal evidence, I would steer clear of Fastways, e-go and Smart Send.

Re: SMART SEND COURIERS

9840paul — Wed, 03 Oct 2012 02:17:53 GMT

BEWARE, Do not use Pack and Send Couriers.
They are the most expensive couriers out there and have the rudest staff that i have ever come across.
There insurance is a joke and they don't mind hanging up on you, when you have any questions regarding your sent item.
I strongly suggest e bay sellers and buyers to stay clear of this unprofessional and unorganized company.
And i have dealt with a lot of courier companies in the past and never seen anything like them.BEWARE

Re: SMART SEND COURIERS

shakeydddd — Tue, 26 Mar 2013 06:56:55 GMT

DO NOT USE SMARTSEND!

This is my first ever online complaint. I am that unhappy I signed up just to warn people from using this company.

To cut a long story short, I cancelled an order that smartsend picked up anyway and continued to charge me despite my cancelation. I couldnt do anything about it. They refused to admit they had made an error in not communicating the cancelation to their drivers. I really could not believe the lack of understanding or sentiment from this company.

SAVE YOURSELF SOME MISERY, DO NOT USE SMARTSEND!!!

Re: SMART SEND COURIERS

serendipityricho — Tue, 26 Mar 2013 07:00:10 GMT

Build a bridge and-get over it......................................Richo.