topic Re: Phoenix electric folding bike in Community Spirit

Phoenix electric folding bike

cls0836.lzmsuqj — Wed, 27 Mar 2024 02:45:27 GMT

I have brought a phoenix electric folding bike iv nearly had two accidents the last one I ended up in hospital with broken ribs, back ,arm and chest damage, u put brakes on and they take off ,I have heard this of others even with scooters, SO BECAREFUL

Re: Phoenix electric folding bike

sandypebbles — Wed, 27 Mar 2024 02:52:08 GMT

Buying such a thing from a random on eBay is never advisable

Accidents happen every day in all kinds of vehicles, there is no need to add another risk factor in the mix

Re: Phoenix electric folding bike

domino-710 — Wed, 27 Mar 2024 02:55:39 GMT

What do you mean - ' you have nearly ' - ' nearly ' doesn't get you into hospital.

Why am I not surprised.

Re: Phoenix electric folding bike

springyzone — Fri, 29 Mar 2024 21:42:54 GMT

I am so sorry to hear of the accident. That is horrific, to end up with all those injuries.

What you are saying is the bike is faulty? That you go to brake and instead the bike picks up speed?

Sounds like a genuine hazard and worth reporting to authorities, if that is the case.

I think the thing with electric bikes and other things is that you need to do the research before you buy and get a good brand with a proper guarantee.

Where did you buy it from? If on ebay, wrong place to shop for these sorts of products. Always shop in Australian stores where you'll get something made to Australian standards with an enforceable warranty.

Re: Phoenix electric folding bike

cls0836.lzmsuqj — Fri, 05 Apr 2024 00:08:33 GMT

The bike has a fault, when u brake ,the bike takes off,it nearly put me in front of a car the 1st time, the second time I was going so slow went to go into a drive way which went down a bit and it took off I slammed the brakes on which caused me to fly over the handle bars and break 2 ribs &muscles damage to my back arm and breast .Dr advised me at the hospital to sue use ,I have a solicitor unless you would like to come to sum solution other than court ,,I don't have an option thank you sandra clelland

Re: Phoenix electric folding bike

countessalmirena — Fri, 05 Apr 2024 03:18:04 GMT

@Sandra,

You are posting on a community discussion board. You are not contacting either eBay or the seller.

Is your doctor aware that you purchased from a seller on eBay who is probably (at a guess) registered in China?

I am sorry that you’ve had this accident. To me, this highlights all the more the need not to buy the cheapest item on the internet. If you purchased from a Chinese seller, I don’t know what you can do re your injuries.

If your purchase was less than six months ago, and you paid through PayPal, use the Buyer Protection on PP to get a refund… or if you paid via credit or debit card, check with your bank to see if you can do a chargeback.

Please please be more careful with your purchases online. Some things are not worth the risk; if you’d bought from an Australian business, you’d have a warranty and a pathway for court action in respect of injuries. Talk to your solicitor and be completely frank about the purchase and the seller details, as the community here really don’t know enough to give more than general community advice about the eBay aspects.

You have certainly left it too late to seek any remedy through eBay. Their Money Back Guarantee (MBG) is only available for 30 days from receipt of the item.

Re: Phoenix electric folding bike

springyzone — Sat, 06 Apr 2024 18:30:25 GMT

@cls0836.lzmsuqj wrote:
The bike has a fault, when u brake ,the bike takes off,it nearly put me in front of a car the 1st time, the second time I was going so slow went to go into a drive way which went down a bit and it took off I slammed the brakes on which caused me to fly over the handle bars and break 2 ribs &muscles damage to my back arm and breast .Dr advised me at the hospital to sue use ,I have a solicitor unless you would like to come to sum solution other than court ,,I don't have an option thank you sandra clelland

My brother in law and his wife had electric bikes (not fold up ones though)and said they were a bit tricky to learn to ride till you got used to them, as they didn't work exactly like a pedal bike. Having said that, they loved them and rode them a lot without accident.

It is okay for the doctor to suggest you sue, but it can be an expensive option. If I were you, what i would do is contact one of the companies where they will give you one free consultation (often over the phone) with a no win, no fee option. They will ask you a lot of questions in detail and will give you an idea of whether you are likely to have a case or not. Doesn't mean you ultimately have to go with them, but it will give you a guide.

I have no legal background but my guess would be that if you bought from an overseas seller, the whole procedure would be a whole lot more complicated and the chances of success not so good. But you will need to run all the relevant details past someone with the expertise to advise you properly.

Apart from that, I can't see many other options for you. There is the paypal 180 day claim period, as countess mentioned. If you paid that way you may be able to get a refund but you won't be able to get compensation for injuries. If you are able to claim on paypal, it is important to make it clear that the bike was faulty from the start. Not just that it was poor quality. That it was faulty. Paypal will refund for items you don't receive at all or that are faulty, but they won't refund for poor quality, nor do they provide a warranty for items that develop faults after you receive them.

Re: Phoenix electric folding bike

domino-710 — Sun, 07 Apr 2024 04:15:45 GMT

No Doctor nor any Doctor I have ever met would ' advise to sue '.

They may ask what do you intend to do - in that case suggest - get advice on what you can do.

It could also be suggested - very few car accidents are the problem with the car - same with these bikes.

Re: Phoenix electric folding bike

daydreams_12 — Sun, 07 Apr 2024 05:20:00 GMT

Would be interested to know what state you are in. I do know that in NSW electric, bikes, scooters and skate boards are illegal to be used on roads and footpaths. My g'son was fined last year riding an electric scooter on footpath. I went to court with him and Magistrate told him these things are only meant to be used on private property. Police are well within their rights to fine people. Dont know how you would go trying to sue for injuries.

Re: Phoenix electric folding bike

domino-710 — Sun, 07 Apr 2024 05:50:42 GMT

@cls0836.lzmsuqj wrote:
The bike has a fault, when u brake ,the bike takes off,it nearly put me in front of a car the 1st time, the second time I was going so slow went to go into a drive way which went down a bit and it took off I slammed the brakes on which caused me to fly over the handle bars and break 2 ribs &muscles damage to my back arm and breast .Dr advised me at the hospital to sue use ,I have a solicitor unless you would like to come to sum solution other than court ,,I don't have an option thank you sandra clelland

OK - read this again.

And simply trying to make sense of the whole.

First time - braked and the bike ' took off '.

Second time - braked - seems the brakes were so good - over the handlebars he/she went.

Anyone else confused. ??

Re: Phoenix electric folding bike

domino-710 — Sun, 07 Apr 2024 05:52:35 GMT

Oh and this is apart from the fact electric bikes are not for the roads nor footpaths. LOL

Re: Phoenix electric folding bike

sandypebbles — Sun, 07 Apr 2024 05:56:08 GMT

So the doctor advised you to sue other members on the community forum?

I think not

It is not up to other members to get a solution for you, so kindly don't 'threaten' people here

Get your solicitor to contact the seller (most likely in China) you made the choice to by from

Given, once again, the bike was unlikely to have been up to Australian safety standards in the first place, not sure you are going to get the outcome you are aiming for

Re: Phoenix electric folding bike

countessalmirena — Sun, 07 Apr 2024 06:32:58 GMT

In Victoria, e-bikes have the same rules as a normal bicycle, but it depends on whether it meets the definition of a power assisted bicycle.

(https://www.vicroads.vic.gov.au/safety-and-road-rules/cyclist-safety/power-assisted-bicycles)

The day that I even consider ordering an e-bike from a Chinese eBay seller is the day that Satan opens a ice-skating rink in hell. If I want to buy an e-bike, it will be from an authorised Australian business and the e-bike and any batteries will meet Australian standards.

There are unavoidable risks in life… and there are foreseeable avoidable risks for things over which it is not worth your life and limbs.

Re: Phoenix electric folding bike

domino-710 — Sun, 07 Apr 2024 08:17:44 GMT

Were we wearing a helmet. LOL

Re: Phoenix electric folding bike

springyzone — Sun, 07 Apr 2024 21:21:54 GMT

@domino-710 wrote:
First time - braked and the bike ' took off '.

Second time - braked - seems the brakes were so good - over the handlebars he/she went.

Anyone else confused. ??

Yes, I did notice it seemed to be 2 different problems with the brakes.

My brother in law and his wife used to ride some sort of what they called electric bike many years ago. It may have been power assisted type for all I know, but anyhow, whatever they had was legal in Vic and they used them a lot (with helmets).

I seem to recall they said they had to get used to the brakes, compared to a pedal bike. How they work and how efficient they were. But it is a long time ago now and they aren't here any more for me to double check.

I suspect that cls0836 may not have applied the brakes in the first accident and maybe slammed on the brakes in the second.

If the bike is suspected of being faulty, then first port of call would be to have someone who services these bikes have a look to establish if there is actually anything wrong with it.

Re: Phoenix electric folding bike

cls0836.lzmsuqj — Sat, 13 Apr 2024 07:02:30 GMT

These bikes are faulty, you might aswell have no brakes ,cause if you use the brakes the bike will take off ,which is what happened, a man in Sydney was on the wrong side of the road &was killed I believe that's what happened to him ,

Re: Phoenix electric folding bike

countessalmirena — Sat, 13 Apr 2024 07:11:25 GMT

You haven’t posted the item number. You can find this by looking at the original listing from your My Purchases.

If you post that item number of the listing, we can check the listing to note any red flags.

Re: Phoenix electric folding bike

*sons_n_daughters* — Sat, 13 Apr 2024 13:39:58 GMT

@countessalmirena wrote:
You haven’t posted the item number. You can find this by looking at the original listing from your My Purchases.

If you post that item number of the listing, we can check the listing to note any red flags.

Without even seeing the listing, I can almost guarantee two BIG red flags. Bargain price, because ebay is the place for bargains afterall, and Chinese seller. I'll put money on it.

Re: Phoenix electric folding bike

springyzone — Sat, 13 Apr 2024 21:52:59 GMT

@cls0836.lzmsuqj wrote:
These bikes are faulty, you might aswell have no brakes ,cause if you use the brakes the bike will take off ,which is what happened, a man in Sydney was on the wrong side of the road &was killed I believe that's what happened to him ,

But was your bike faulty? That's the question you need to get answered. Just saying you or someone else had an accident with one is not proof, you need to have your bike tested to see if there is actually anything wrong with it.

You have to learn to ride these types of bikes. From what I understand, electric bikes can propel themselves continuously, even when you're not pedalling. You have to be prepared for that. They accelerate faster than a pedal bike and they take a longer distance to stop because they are heavier.

From what I have read, accidents with e bikes tend to land people in hospital more than regular bike users, mainly because the bikes go faster and are so much heavier.

I did read one comment about these bikes on an e bike info website:

it is important to choose a high-quality e-bike that is reliable, durable, and safe. E-bikes from renowned manufacturers, like the ENGWE C20 PRO and EP2-PRO, are designed to meet strict safety standards and offer a smooth, comfortable ride.

Before purchasing an e-bike, it is important to do your research and choose a reputable brand with a proven track record of safety and reliability.

I am not saying that your bike was not faulty, just that you need to gather the evidence of what exactly was wrong with it, in what way it was faulty.