topic Re: eBay Spring Seller Release in eBay Announcements and Seller Releases

eBay Spring Seller Release

michelleoz@ebay.com — Mon, 25 Sep 2017 02:04:27 GMT

The place to post your comments or questions about Spring Seller Release.

As a Seller,I have substantial problems with eBays new Policies especially the "Free Return" policy

akrogiali-artwaves — Mon, 25 Sep 2017 03:55:23 GMT

I sell unique works of Art. Everything is new and expensive. One of a kind. It cost a fortune to prepare it for delivery and delivery and insurance is not cheap either. I can not see why a person has the right to buy something and then return it because he'she does not like it at my expense. If it breaks, it is insured.

The costs involved: A work is usually "streched". That costs anything from $65 to $110.00. For some deliveries, the frame must be removed, that costs about $25.00. Then is packaging insurance and deliver around $30 unstretched or around $80-100 if it is stretched. Most items due to size limits are not accepted by the Post office.

I can not see why, a person, just because his/her mother-in-law does not like it can return it at my expense. A buyer can do his home work, visit Galleries asses it's value (All artists I sell are Internationally known and highly colelctable). I can not see how can I accept Free returns.

Separate issue: I sold a "mobile phone" item. The buyer was happy everything did go OK. Than, a call, he decided to send it back, the battery was no good. I accepted it, it did come back. The battery was swollen, the problem is, I do not believe it was the original battery. He bought a mobile phone identical to his, the battery of his phone was damaged, he replaced the battery from the item he bough from me, and return the item with the faulty battery. Can I prove it? NO. Who is the looser? ME,

New User Agreement.

*tippy*toes* — Mon, 25 Sep 2017 04:13:29 GMT

Making it clearer about how they address the policy violations of selling outside of eBay. Pffft. I suppose people can kiss goodbye to selling pick up only items because they'll get the **bleep** as soon as someone sends them a message to inspect.

Sellers who violate the policy may be charged a FVF for the applicable item. If eBay want the 8c they would have got from me for an item that was never listed on eBay, go right ahead. I'm sure you can all get a payrise with that extra 8c.

Re: eBay Spring Seller Release

davewil1964 — Mon, 25 Sep 2017 04:23:13 GMT

Why are eBay forcing us to use their (often erroneous) catalogue data?

Surely it is the sellers' choice whether or not they want to 'enhance the buyer experience' by having incorrect information in their listings?

Re: New User Agreement.

egglesdtp — Mon, 25 Sep 2017 04:26:03 GMT

I just don't understand this policy. For items that are pick up only - for example, furniture - most people would want to inspect it before making a bid or buying. But now they can't. So the only alternative is to buy it sight unseen. As if that is going to happen. But let's say they do buy, then rock up to pick the item up and discover it isn't what they thought it would be. Can the seller then cancel the sale? Or do they have to submit an UPI in order to retrieve their fees? But that then reflects badly on the buyer, who is not going to take that chance. Result - pick up items are not sold.

Re: New User Agreement.

davewil1964 — Mon, 25 Sep 2017 04:29:51 GMT

I 'like' that we're all going to be opted in to their catalogue. Which is often wrong.

Not to mention them threatening to delist anything that doesn't sell in 12 months. Half my sales are for stuff that's been listed for more than 12 months. Looks like lots of 'sell similars' coming up. And clogging my unsold folder.

Re: New User Agreement.

whiznumber6 — Mon, 25 Sep 2017 04:45:03 GMT

@egglesdtp wrote:
I just don't understand this policy. For items that are pick up only - for example, furniture - most people would want to inspect it before making a bid or buying. But now they can't. So the only alternative is to buy it sight unseen. As if that is going to happen. But let's say they do buy, then rock up to pick the item up and discover it isn't what they thought it would be. Can the seller then cancel the sale? Or do they have to submit an UPI in order to retrieve their fees? But that then reflects badly on the buyer, who is not going to take that chance. Result - pick up items are not sold.

Yep. Applies to pretty much anything people would want to check over before buying - furniture, appliances, and especially vehicles.

I listed a car a month back, got about 3000 views during the course of the listing, and had lots of enquiries from potential bidders who wanted to look first, asking for a phone number / e-mail address so they could arrange a time to come and have a squiz. Under the new User Agreement, that's a "no", no matter how you swing it:

Phone number? Not allowed.

E-mail address? Not allowed.

Address? Not allowed.

If you look at car listings (I do, often), most sellers actually give their contact number in the listing, to allow would-be buyers to inspect the vehicle before bidding. As of the new User Agreement, that's out.

Just another example of the eBay knee-jerk reaction - they'll happily rob themselves of hundreds of dollars in FVF's by turning the lights out on a seller who's hit the hidden monthly cap, but hammer someone over losing a $10 FVF in an off-eBay sale...

Re: New User Agreement.

imastawka — Mon, 25 Sep 2017 05:30:37 GMT

What on earth is their reasoning for getting rid of watermarks?

That leaves image theivery right open.

Re: New User Agreement.

Anonymous — Mon, 25 Sep 2017 05:55:29 GMT

Screwing sellers any and every way think can think of

That is ebay policy

Re: New User Agreement.

whiznumber6 — Mon, 25 Sep 2017 06:23:25 GMT

@imastawka wrote:
What on earth is their reasoning for getting rid of watermarks?

That leaves image theivery right open.

Already happening - I've found images of mine all over Pinterest, lifted from my eBay listings. And eBay cleverly insist on images of 1600 pixels minimum on the shortest side, which gives the image thieves nice large images to pinch.

Re: As a Seller,I have substantial problems with eBays new Policies especially the "Free Return

kopenhagen5 — Mon, 25 Sep 2017 06:33:46 GMT

Maybe you should list as pick up only. (Classified listings)

And just accept cash on pick up.

Sprin seller releasethoughts?

go-tazz — Mon, 25 Sep 2017 06:44:03 GMT

Ok,step by step.

Number 1, eBay Guarenteed Delivery:

eBay Guaranted Delivery will provide buyers with an improved delivery experience. From early 2018, this program will increase buyer’s confidence and visibility about when their eBay orders will be delivered.

Not interested as I live in the country and can't guarentee delivery because Australia Post delivers my items.

Negative for me,(possible less visability or none if buyers search using the new "filters").

Number 2,New Postage Rate Tables:

Using Postage Rate Tables is a requirement to participate for eBay’s Guaranteed Delivery programme. Participating sellers in this programme can benefit from higher visibility, increase in conversion, and possible inclusion in eBay’s marketing campaigns.

I'll stick with what I have.

Number 3,New Label Printing Solutions:

Launching in the coming months, we’ll be offering you a multi-carrier label printing solution. You’ll be able to easily print multiple shipping labels for your eBay orders with access to multiple shipping carriers and exclusive discounts for eBay sellers.

This is perfect for their returns policy so that labels for other postage options can be printed,(I'll stick with

AP as I don't really have any other option).

Number 4,Simplfying Your Returns:

We’re streamlining our return options to help you manage your business more easily on eBay. As returns is an important factor for buyers when purchasing online, read our updates and follow our tips for best in class returns.

Not interested,

Number 5,Structured Data Updates:

We’re improving the shopping experience for you and your buyers. To ensure we’re promoting a healthier, cleaner, and more successful marketplace for all, we’ve made to updates to our Product Identifiers and Bundle and Lots listings.

That that might have some benefit,(but went to what categories are allowed in bundle listings and Movies isn't

included,(you can have 2 sports bags in the sports category but you can't bundle in Movies),

In the long run it could be even less visability,(which I din't think was possible) and more work involved to

check that listings meet al the correct "data" inputs,

Re: Sprin seller releasethoughts?

twyngwyn — Mon, 25 Sep 2017 06:52:52 GMT

and don't forget this one:

Inactive listings policy:

To maintain the health of the marketplace, we’ve introduced a new inactive listings policy. You may be required to limit the amount of your listings, remove inactive listings that haven’t had, or are unlikely to have, any sales in 12 months, or be required to pay maintenance fees for listings which aren’t removed.

We’ll reach out to you if you are impacted by this policy

Re: eBay Spring Seller Release

go-tazz — Mon, 25 Sep 2017 06:54:27 GMT

For anyone interested,(this is the Spring Seller Release that this post is all about):

http://sellercentre.ebay.com.au/SR17-2/Spring-2017-Seller-Release

Re: Sprin seller releasethoughts?

go-tazz — Mon, 25 Sep 2017 06:59:46 GMT

The heading should say: Spring Seller Release thoughts,

http://sellercentre.ebay.com.au/SR17-2/Spring-2017-Seller-Release

Re: Sprin seller releasethoughts?

go-tazz — Mon, 25 Sep 2017 07:02:41 GMT

@twyngwyn wrote:
and don't forget this one:

Inactive listings policy:
To maintain the health of the marketplace, we’ve introduced a new inactive listings policy. You may be required to limit the amount of your listings, remove inactive listings that haven’t had, or are unlikely to have, any sales in 12 months, or be required to pay maintenance fees for listings which aren’t removed.
We’ll reach out to you if you are impacted by this policy

That's actually part of the new eBay user agreement policy.

Some of the new eBay User Agreement changes?

go-tazz — Mon, 25 Sep 2017 07:11:48 GMT

We’ve made it clearer how we address attempts to bypass our Offers to buy or sell outside eBay and Member-to-member contact policies.
Sellers that breach these policies may be charged final value fees for the item. We may also scan and block member-to-member messages sent through our platform to prevent fraud or violations of our policies.
From March 2018, you won’t be allowed to include watermarks on pictures and you should begin removing watermarks now to comply with the change.
We’re introducing a new inactive listings policy. You may be required to limit the amount of your listings, remove listings that are considered inactive, or be required to pay maintenance fees for listings which aren’t removed.
We’ve clarified that we may use credits on your account to pay for outstanding fees or eBay Money Back Guarantee claims, and you authorise us to do so.
If you use our product catalogue information in your listing, we may update this information in your listing when we update our catalogue.
We’ve simplified the terms for selling internationally so that you are no longer required to enter into a separate International Selling Agreement. Before selling internationally, you should review the changes to the User Agreement and International Trading Policy.
We’ll notify you of any material amendments to our User Agreement through eBay Messages (in My eBay) or directly to the email address linked to your account.
We’ve made some changes to our company structure that are reflected in the
eBay entities you are contracting with when using eBay.

Re: Some of the new eBay User Agreement changes?

phorum_junkie* — Mon, 25 Sep 2017 07:15:41 GMT

Thank goodness I will probably be giving up selling by the end of March.

Re: As a Seller,I have substantial problems with eBays new Policies especially the "Free Return

davewil1964 — Mon, 25 Sep 2017 07:22:02 GMT

Simple - don't accept change of mind returns. Or if you do, stipulate that the buyer has to pay return postage. On second thoughts, that probably wouldn't be a good idea. So just don't accept change of mind returns.

New update to the eBay User Agreement - seller's policy

janeababe — Mon, 25 Sep 2017 07:24:54 GMT

Have you seen the proposed update to the sellers policy guidelines?

I browsed briefly through the email i got today....

QUOTE: The key update to the eBay User Agreement is that we've made it clearer how we address violations of our policy on Offers to buy or sell outside eBay. Sellers who violate this policy may be charged a final value fee for the applicable item.

(Effective 25th October 2017)

So, in an attempt to crack down on *selling off eBay*, they will now charge fees (if you are caught I assume... but we all know eBay well enough that they will only need a suspicion)

Hmmmmm.....
Question: how can they absolutely police this type of sale/selling??

As long as a seller has paid the listing fee, there's no legal Australian Law saying that once an item is listed on eBay, the sale must legally take place via eBay... I would imagine that the eBay selling guidelines are towing a fine line, legally, if this is true, and happens. FEES FEES FEES......!!!!

Surely, sellers are open to list their sales via many different mediums at once (FB, eBay, tele classifieds, Free Trader etc etc)

Anyway, a sale is never truly binding as we've noticed time and time again here on eBay! Many UPI disputes finding their way to the boards.... so how can they charge a seller a FVF for a sale that may have been listed, but never occurred via eBay?

It wont affect me, I refuse to sell on eBay ever since they upped their FVF, fees on postage, PayPal fees, now a fee if the sale is finalised off eBay..... eGod forbid!! , but it will affect some I'm sure.

Talk about dictatorship!