topic Re: I have a problem with a listing in Buying

I have a problem with a listing

4316veronicap — Mon, 08 Apr 2019 04:55:22 GMT

I have a problem with a listing - have contacted PayPal and Ebay by phone - no resolution. Also contacted overseas seller who replied that they do not ship to Canada or any other country. Listing includes posts to Australia and many other countries. Why is this listing on Ebay Australia?

can you email ebay in australia - i have contacted both PayPal and Ebay by phone - useless

4316veronicap — Mon, 08 Apr 2019 02:01:19 GMT

Re: can you email ebay in australia - i have contacted bo...

Anonymous — Mon, 08 Apr 2019 02:06:35 GMT

You can email eBay BUT it is pointless to do so. On the rare times there is a response, it is bot generated and usually nothing to do with the question asked

Rather than phone the overseas call center where staff only give scripted responses, have you tried the 'have us call you' option under the help tab ?

Re: can you email ebay in australia - i have contacted bo...

lyndal1838 — Mon, 08 Apr 2019 02:10:05 GMT

Contacting ebay in Australia will not do you any good.....their role is administrative and they do not have anything to do with listings.

Can you post the item number or the full title of the listing please? The members here are very good at working out what is really meant by the seller.

Re: I have a problem with a listing

kopenhagen5 — Mon, 08 Apr 2019 05:00:04 GMT

What is the item number ?

Re: I have a problem with a listing

4316veronicap — Mon, 08 Apr 2019 06:45:21 GMT

Women's Bali Minimizer Bra Satin Tracings Underwire Satin non Padded Full DF3562

I tried to buy from this seller but hadn't noticed the requirement for a US PayPal account and, of course, I could not pay......

I have contacted the seller about this listing, they replied - "We only accept payment via US PayPal accounts. We ship to all 50 United States, Military APO/FPO and US Territories. We do not ship to Canada or any additional countries."

Their listing states This item will be posted through the Global Shipping Program and includes international tracking.

Postage: US $17.89 (approx. AU $25.13) International Priority Shipping to Australia

Posts to: United States and many other countries | See details"
AUSTRALIA IS INCLUDED IN THE "many other countries"

I do NOT understand is why this listing is on Ebay Australia - it seems obvious that most Australian buyers would not be in possession of a US PayPal account

Re: I have a problem with a listing

imastawka — Mon, 08 Apr 2019 06:22:05 GMT

I don't understand it either.

Having seen the 347 negatives, and 420 neutrals, I'd say you've dodged a bullet.

I certainly wouldn't buy from them, even if they were the only seller of this item.

Have you told them that ebay has opted them into the Global Shipping Program and that they should find out what that means?

Their listing states that they post to Australia.

tem location: Rural Hall, North Carolina, United States

Posting to: United States, Canada, United Kingdom, Denmark, Romania, Slovakia, Czech Republic, Finland, Hungary, Latvia, Lithuania, Malta, Estonia, Australia, Greece, Portugal, Cyprus, Slovenia, Japan, China, Sweden, Korea, South, Indonesia, Taiwan, South Africa, Thailand, Belgium, France, Hong Kong, Ireland, Netherlands, Poland, Spain, Italy, Germany, Austria, Bahamas, Israel, Mexico, New Zealand, Philippines, Singapore, Switzerland, Norway, Saudi Arabia, United Arab Emirates, Qatar, Kuwait, Bahrain, Croatia, Republic of, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, Panama, Trinidad and Tobago, Guatemala, El Salvador, Honduras, Jamaica, Antigua and Barbuda, Aruba, Belize, Dominica, Grenada, Saint Kitts-Nevis, Saint Lucia, Turks and Caicos Islands, Barbados, Bangladesh, Bermuda, Brunei Darussalam, Bolivia, Ecuador, Egypt, French Guiana, Gibraltar, Guadeloupe, Iceland, Jordan, Cambodia, Cayman Islands, Sri Lanka, Luxembourg, Monaco, Martinique, Maldives, Nicaragua, Oman, Peru, Pakistan, Paraguay, Reunion, Uruguay

Excludes: American Samoa, Albania, Andorra, Belarus, Bosnia and Herzegovina, Bulgaria, Macedonia, Moldova, Montenegro, San Marino, Serbia, Svalbard and Jan Mayen, Ukraine, Vatican City State, Laos, Macau, Malaysia, Vietnam, Iraq, Lebanon, Yemen

Re: I have a problem with a listing

kopenhagen5 — Mon, 08 Apr 2019 06:24:29 GMT

The item is not listed on eBay Australia.

First the Australian listings will show then the International listings.

And if there are no local listings for that search then only the International listings will show.

However, the seller has set up the listing incorrectly and has not selected Domestic postage only.

I am guessing seller has used a template or sell similar to do this listing then forgetting to select Domestic postage only.

Re: I have a problem with a listing

imastawka — Mon, 08 Apr 2019 06:31:41 GMT

Kopes, it is listed on ebay.au

The listing has Au Dollars and the postage says they post to Australia.

It's listed through the Global Shipping Program

If you can't buy it, you shouldn't be able to see it.

Re: I have a problem with a listing

kopenhagen5 — Mon, 08 Apr 2019 06:51:09 GMT

It's only coming up in International listings and it will show in AU$ but only because it has converted from the US site.

When something comes up as 0 results, that means none on the AU site and reverts to International sellers for that search.

Re: I have a problem with a listing

imastawka — Mon, 08 Apr 2019 07:24:53 GMT

Then I bow to your knowledge.

That should explain it to the OP also.

Re: I have a problem with a listing

4316veronicap — Mon, 08 Apr 2019 07:36:04 GMT

Thank you for your reply.

I have been an eBay member since 2006.

I have bought many items from international sellers - I understand how the listings work.

When I search on eBay Australia and see "found from eBay international sellers" I presume that they post to Australia, especially when all the details for postage to Australia are on their listing.

This company has many listings under "found from eBay international sellers" with all the same details on the listing I have mentioned.

I have never encountered this problem before.

Re: I have a problem with a listing

4316veronicap — Mon, 08 Apr 2019 07:37:50 GMT

I agree - if you cannot buy it you should not be able to see it!

Re: I have a problem with a listing

imastawka — Mon, 08 Apr 2019 08:29:48 GMT

Veronica, just between you and me, I think Kopes might be...............~~wrong~~ ~~incorrect~~ misinformed.

Maybe a bit too much warm sake

If you can see it, then you should be able to buy it.

Otherwise, the Global Shipping Program would have no-one to sell to.

It's the seller's Paypal USA stumbling block that's the problem.

When you contacted ebay, you probably got a Filipino reading from a screen and they probably didn't know what you really wanted.

They usually say anything to get you off the line.

Better option is to have ebay call you back. That way you get an Aussie with an idea, at least.

Business hours tomorrow -

https://www.ebay.com.au/help/call_me?initFrom=HOME

Even ask for a supervisor if you have to.

Re: I have a problem with a listing

4316veronicap — Mon, 08 Apr 2019 08:55:04 GMT

Ha Ha Ha.

I agree - I will take your advice - surely all their similar listings should be deleted........

Many thanks,

Re: I have a problem with a listing

imastawka — Mon, 08 Apr 2019 09:22:35 GMT

They won't delete them.

I'm hoping they will advise you on how to buy.

Or ask the seller to change their Paypal requirements.

But maybe it's ebay USA that should do that.

Where are all the knowledgeable posters when ya need 'em?

Re: I have a problem with a listing

lyndal1838 — Mon, 08 Apr 2019 09:56:47 GMT

You say you cannot pay because of the US Paypal requirement.

Are you assuming the payment will not be accepted or have you actually tried to pay?

I would buy the item and follow the prompts to pay immediately as is required by the listing.....see what happens.

My original paypal account was a USA account (from before they had anything to do with ebay) but when ebay took them over it changed to paypal Australia. It has always been a US company and whenever I have had to ring them I have always spoken to Americans even though the transactions have been through the Australian ebay/paypal sites.

Re: I have a problem with a listing

kopenhagen5 — Mon, 08 Apr 2019 12:24:54 GMT

Problem is they don't sell Internationally at all.

I think we are both right, but it's not on the AU site.

By the looks of it the seller has not selected 'No International postage'

If they did that it will not show postage to other countries and a purchase can be made in some situations.

Then if the seller excludes the countries they don't post to as well, a buyer cannot bid or buy and in many situations not communicate either.

My guess is still with seller has not selected No Int. post but has selected requires verified PayPal which is often required for US buyers.

I've had many dealings with the USA site both as a buyer n seller. (Just so you know where the info is coming from)

And no sake this evening, just drove past your place stawks to go to airport n back.

OP, in normal circumstances you don't see the listing even in the International section if the seller has set up the listing correctly.

Re: I have a problem with a listing

imastawka — Mon, 08 Apr 2019 13:11:35 GMT

You didn't wave Kopes

Or toot the horn (Apologies for the road/railwayworks)

What about the GSP part of the listing though?

The listing is showing because ebay has opted the seller in?

Shouldn't they then have to conform?

Personally I reckon Veronica should give it a miss.

Seller has too many neuts and negs for my liking.

Re: I have a problem with a listing

kopenhagen5 — Mon, 08 Apr 2019 13:20:05 GMT

Well, came close. Went up Station st but then turned left at Bell St.

I definitely wouldn't bother with that seller either.

Probably the seller has been opted in without knowing it and I don't think the GSP would have shown if the seller had the listing set up properly for domestic only.

Best go before I turn into a pumpkin. Ciao until tomoz.