topic Re: eBay Plus Fiasco in Buying

eBay Plus Fiasco

au_rehm — Fri, 19 Jul 2019 01:52:37 GMT

Hi everyone,

I would just like to share my experience of the first purchase of as ebayplus member. I hope other members don't have to go through this, esp who are hoping to sign up for ebayplus to get bargains and good customer service. Most likely it was a glitch on the website but their customer service were not helpful at all to resolve the issue. I have amazon prime membership as well and I never faced any issues like this.

Anyways here is my story:

I saw a good deal of Viofo a129 camera but that had shipping fees with it. It stated under postage that shipping would be free for ebayplus members. However, i was still charged for shipping even after signing up for ebayplus.

I reached out to customer service and every time they came with a new excuse. First, they said I made a purchase one day earlier prior to signing up for ebayplus. That's not true as I have the purchase and payment confirmation emails that confirm the date/time of purchase and in addition to that emails confirmation of being an ebayplus member.
The second time, when I reached out to customer service. They said that the item was not eligible for ebayplus. This is also not true because it showed up as ebayplus item when I made the purchase and it also shows up when you search with the filter of ebayplus.
The third time, when I reached they again repeated both of the claims that it might be a not ebayplus item or I might've purchased to prior signing up for ebayplus membership. This time emailed all the proofs and screenshots to them. And at the end they agreed with my claims and responded back with the following email:<Removed>

One week passed and no correspondence from their side. When I reached out today for the fourth time, against I had to go back and forth to convince them of all the stuff i.e. indeed this is an ebayplus item and I indeed made a purchase after applying for membership. The CSR offered me a $15 coupon valid for 30 days to which I said no thanks as I would at least like a refund. To which they said it need to be approved a manager and they will get back to me. I guess which will take forever.

I know $15 is not much but I have been extremely disappointed and frustrated by their customer service.

Re: eBay Plus Fiasco

countessalmirena — Fri, 19 Jul 2019 01:05:40 GMT

eBay's "Have us call you" option is by far the best way to get in touch with eBay. (Emails are useless, for a number of reasons, but primarily because the responses, when they are finally sent, are bot-generated. If you do finally get a human response, the process is long-drawn-out to discourage further communication.)

eBay say: We'll call you at the phone number registered to your account, or you can enter a different number.

We’re available from 8am to 10pm AET, 7 days a week.

Re: eBay Plus Fiasco

au_rehm — Fri, 19 Jul 2019 01:27:58 GMT

It will try that as well. I already spoke to them which was the first time where they said I made purchase a day ealier to signing up for ebayplus

Re: eBay Plus Fiasco

collect247 — Fri, 19 Jul 2019 02:20:36 GMT

When you click on your ebayplus it will show the exact date you joined so if it is before you purchased then ebay needs to stop making excuses but hey that's what ebay does when their in the wrong.

Re: eBay Plus Fiasco

kopenhagen5 — Fri, 19 Jul 2019 02:21:55 GMT

I am guessing what has happened is it can take 24-48 hours for subs to take affect.

That's probably why eBay are saying that on the system the purchase was made after the sub was ready to go.

Re: eBay Plus Fiasco

collect247 — Fri, 19 Jul 2019 02:48:41 GMT

Not at all kopes,when I joined ebayplus I was immediately able to purchase without any issues.

Re: eBay Plus Fiasco

au_rehm — Fri, 19 Jul 2019 03:01:55 GMT

Chose option to call me. After initial conversation,they transferred me to ebayplus dept. They said we have to investigate this again because previous CSR were of different dept. They promised me to get back by Monday.

Re: eBay Plus Fiasco

countessalmirena — Fri, 19 Jul 2019 05:33:07 GMT

Best of luck - and let us know on Monday.

Re: eBay Plus Fiasco

kopenhagen5 — Fri, 19 Jul 2019 05:47:55 GMT

@collect247 wrote:
Not at all kopes,when I joined ebayplus I was immediately able to purchase without any issues.

I know, but it's not the same for all.

That's why sites will often use the words 'It can take up to etc.'

And on eBay listings will go live immediately at times, then other times they will take hours before they appear.

I believe eBay stiil say it can take 24 hours for them to appear.

Signing up to ebayplus on a weekday may activate sooner than signing up on a weekend for example.

Re: eBay Plus Fiasco

cezm — Fri, 19 Jul 2019 06:49:04 GMT

I had to wait for my confirmation email (not confirmation of payment) and it took a few hours

Becoming an eBay Plus member

You must have an eBay account with a registration address in Australia in order to join eBay Plus. Your eBay Plus membership is linked to your eBay account.
To join eBay Plus, you must sign in to your eBay account and then complete the registration process by selecting a payment method, reading and accepting these Terms and then selecting the “Sign up now” button.
When you select the “Sign up now” button, you are entering into a binding agreement between you and eBay, based on these Terms. eBay will send you an email within 24 hours confirming your eBay Plus membership.
eBay reserves the right to accept or refuse membership in its discretion.

https://pages2.ebay.com.au/plus/terms-and-conditions

Re: eBay Plus Fiasco

au_rehm — Fri, 19 Jul 2019 07:26:57 GMT

Issued with a coupon of $15 which has 30 day expiry and obviously cannot be used with another coupon.

Asked them again to issue a refund instead to which they came up with a new excuse, that selected click and collect due to which i was eligible for free shipment. I am like what the earth is going on. Every CSR is coming with a new excuse.

Is there anyway to contact someone from senior management?

Re: eBay Plus Fiasco

au_rehm — Fri, 19 Jul 2019 07:28:43 GMT

I have already showed email screenshot to ebay that i made a purchase after recieving confirmation email.

Re: eBay Plus Fiasco

collect247 — Fri, 19 Jul 2019 08:26:26 GMT

My confirmation took a few minutes so I must be speeshulllll

Re: eBay Plus Fiasco

padraicpaul91 — Fri, 13 Sep 2019 02:02:57 GMT

As a seller, I have just exprienced the same issue with one of my buyers.

He bought an item but was charged postage, even though it was marked 'ebay Plus, free postage', according to the buyer.

I could not tell from my end, as the orders tab doesn't contain that info. The eBay plus eligibility is only attributed to about 60% of my items. This appears to be random, with no bearing as to number of sales, length of listing, price or whatever.

I contacted CS who said the item was definitely not eligible.

So buyer and I agree to cancel and try again.

This time I check the relisting and it is definitely shown as free postage with ebay plus.

Buyer tries again and is charged postage again.

Is ebay plus broken or not?

Re: eBay Plus Fiasco

brerrabbit585 — Fri, 13 Sep 2019 08:29:15 GMT

There's been a LOT of glitches today if you read all the other threads, so perhaps try again in a few hours or another day.

Re: eBay Plus Fiasco

padraicpaul91 — Fri, 13 Sep 2019 23:34:52 GMT

Maybe it is glitches but this was over a 48 hour period.

Buyer has given up and a lost sale for me.

Re: eBay Plus Fiasco

collect247 — Sat, 14 Sep 2019 00:07:27 GMT

I for one am getting sick and tired of these glitches seriously why are there so many glitches on a supposedly #1 platform.

There shouldn't be so many glitches but I think ebay know this and are just doing it on purpose so their employees have something to do.