topic Re: Got scammed by eBay plus in Buying

Got scammed by eBay plus

timme.au2015 — Thu, 08 Aug 2019 03:42:48 GMT

I warn everyone to be aware of eBay Plus. They are scammers on a different level. They took monies out of my PayPal account, to renew my Plus membership, when I cancelled about 6 weeks prior to it been due. You need to ring your Financial institution and have them stop EBay Plus from taking monies out if you don’t want It anymore, or those scammers will go ahead and direct debit your account even after you cancel. They refused to give me my monies back. It’s not worth it anyway.

Re: Got scammed by eBay plus

collect247 — Thu, 08 Aug 2019 03:50:47 GMT

Did you already pay the annual ebay plus fee before you cancelled it?

Re: Got scammed by eBay plus

timme.au2015 — Thu, 08 Aug 2019 04:17:48 GMT

I cancelled it around 6 weeks before it was due, and they still took it out of my PayPal account and will not refund me.

Re: Got scammed by eBay plus

collect247 — Thu, 08 Aug 2019 04:26:59 GMT

When you say before it was due do you mean you were still on the trial? and hadn't paid anything yet?

Also were you on the 30 day trial or the 4 month trial?

Re: Got scammed by eBay plus

timme.au2015 — Thu, 08 Aug 2019 04:50:30 GMT

I paid for the trial a year ago and it was a waste of money, It’s not worth it. So I decided to cancel before it was due again for the full price this time, because that’s what you need to do. PayPal has stopped them taking any further payments out, but cannot get them to refund my monies. Ebay Plus said I can’t get a refund and I have this for another year now. Total rip-off

Re: Got scammed by eBay plus

gutterpunkz05 — Thu, 08 Aug 2019 04:52:46 GMT

Your version of events appears to be a total breach of the ebay plus terms and conditions. As you claim to have cancelled your ebay plus account, you should have access to the exact date of the cancellation (Not about 6 weeks). The ebay plus terms and conditions are quite clear that unless membership is cancelled before the renewal date, which you should also be aware of (Not the date of billing), that you will automatically be charged for a 12 month continuation of membership, which is not refundable.

So I am just guessing, that you have not cancelled your membership, until after the renewal date.

Re: Got scammed by eBay plus

collect247 — Thu, 08 Aug 2019 05:04:19 GMT

Click on the ebay plus symbol on your home page it should show your membership dates and also you can click on the invoice and see what you have been charged for date wise.

Perhaps the date for your membership is different to what you thought it was?

Because the only way ebay would have charged the fee is if the new membership had already started a new yearly cycle which is then non refundable.

Re: Got scammed by eBay plus

gutterpunkz05 — Thu, 08 Aug 2019 05:17:03 GMT

@timme.au2015 wrote:
I paid for the trial a year ago and it was a waste of money, It’s not worth it. So I decided to cancel before it was due again for the full price this time, because that’s what you need to do. PayPal has stopped them taking any further payments out, but cannot get them to refund my monies. Ebay Plus said I can’t get a refund and I have this for another year now. Total rip-off

Well this is getting confusing. If you have cancelled your ebay plus membership, then you are no longer a member and are not entitled to any further ebay plus benefits. Even though you have been charged for the next 12 month period, $49.00 that is not refundable. you effectively relinquished your membership and entitlements. What process did you use to cancel your ebay plus membership

Re: Got scammed by eBay plus

timme.au2015 — Thu, 08 Aug 2019 05:27:26 GMT

I told them via the phone and they twisted my words that I said I wanted to cancel eBay and not EBay Plus. All my friends have had to put a stop on them taking monies out of their account, so it doesn’t happen to them what happened to me. I have spent thousands of dollars on eBay. I’m a buyer, not a seller. I just wanted to try their free trial and that was it. Like I said, it’s not worth it.

Re: Got scammed by eBay plus

davewil1964 — Thu, 08 Aug 2019 06:19:59 GMT

Why would you tell them via the phone?

The normal (and effective) method would be to do it online, where both you and eBay would have a record of exact dates and times.

The phones are manned by call centre staff in the Philippines - hardly the place I would go to.

Re: Got scammed by eBay plus

gutterpunkz05 — Thu, 08 Aug 2019 06:17:59 GMT

@timme.au2015 wrote:
I told them via the phone and they twisted my words that I said I wanted to cancel eBay and not EBay Plus. All my friends have had to put a stop on them taking monies out of their account, so it doesn’t happen to them what happened to me. I have spent thousands of dollars on eBay. I’m a buyer, not a seller. I just wanted to try their free trial and that was it. Like I said, it’s not worth it.

That is not how to cancel your membership, you do it on your ebay plus account management. When you signed up to ebay plus

you authorized ebay to to take annual subscription payments from your nominated account. Cancelling the payment authority with paypal does not absolve you of any future payments you may incurr in relation to ebay plus membership. So unless you actually cancel your membership, ebay are quite within their rights to bill you, year after year. Please advise all your friends, to cancel their ebay plus memberships correctly, or they may be liable to debt recovery actions and could damage their chances of obtaining credit in the future.

Re: Got scammed by eBay plus

timme.au2015 — Thu, 08 Aug 2019 07:12:16 GMT

Thank you so much for that, I will let everyone know. Ebay Plus never explained any of this to me, even after I’ve disputed my case with them. They are very cunning. They are taking advantage of people who don’t know this. I thought it was just a phone call. Thanks again

Re: Got scammed by eBay plus

brerrabbit585 — Fri, 09 Aug 2019 00:32:07 GMT

When you sign up for ANYTHING it pays to read the terms you're agreeing to. You can't accuse anyone of being cunning if you don't bother to read the terms and follow the correct procedure.

Re: Got scammed by eBay plus

timme.au2015 — Fri, 09 Aug 2019 01:17:10 GMT

I did follow the protocol. I thought I had to phone to cancel, which I did. The operator I spoke to did not explain that to me how it was done. I thought I was doing it correctly, obviously not. I’m sure I’m not the only one who didn’t understand. Just putting it out there, so that others do not make the same mistake I did!!!

Re: Got scammed by eBay plus

cezm — Fri, 09 Aug 2019 07:06:38 GMT

At the top of every one of the Ebay pages I open there is an ebayplus logo

Click on that and it tells you all about your membership and if you use the 'edit membership' drop down box there is a box to cancel

Re: Got scammed by eBay plus

timme.au2015 — Fri, 09 Aug 2019 08:38:28 GMT

I’ve learned not to take up any offers again. There’s always a catch. Bon Voyage EBay Plus for me and my friends. It’s not worth it.

Re: Got scammed by eBay plus

collect247 — Fri, 09 Aug 2019 23:51:47 GMT

OP never read my post telling him exactly this lol.

Re: Got scammed by eBay plus

timme.au2015 — Sat, 10 Aug 2019 03:52:01 GMT

I wish I had have checked it out first.

Re: Got scammed by eBay plus

cezm — Mon, 12 Aug 2019 09:12:03 GMT

No catch

The confirmation email has the following in it:

If you click on the Terms & Conditions you get the following - no phone call mentioned:

Re: Got scammed by eBay plus

timme.au2015 — Mon, 12 Aug 2019 10:08:25 GMT

Read the earlier messages. I’ll repeat again. I rang them to cancel and I thought that was that, until I found out they took my monies out. They never explained to me how it’s done, I thought it would be cancelled when I rang. That’s stealing on a higher scale. Call it what you like, They scammed my monies from my account.