topic Re: Help with an item I pre ordered on ebay in Buying

Help with an item I pre ordered on ebay

jim-sec-87 — Fri, 22 Nov 2019 07:02:48 GMT

Hello,
I paid for an item from a seller in Texas. I knew full well that it was a pre order and the item wouldn’t come for atleast 6-9 months. This was in July 2018. The seller kept in contact and was fine to deal with the whole time.
When he attempted to send the item thru the eBay distribution centre they returned it due to the amount of time between the purchase and him now sending it.
I have tried to contact them multiple time’s but have now started being ignored.
Obviously nothing I can do thru paypal and eBay due to time constraints.
Does anyone have any further advice I could explore on the matter ?

James

Re: Help with an item I pre ordered on ebay

padi*0409 — Fri, 22 Nov 2019 07:25:18 GMT

I would very much doubt if there's any way of getting your money back after that amount of time, even bank chargebacks on credit cards are very unlikely to be still valid.

Is the seller still registered ? In any case I've never heard of a pre-order being allowed on eBay for that amount of time. I suspect you've been scammed unfortunately. I hope it wasn't too much money.

Edit. You could try reporting to the on-line cyber crime website:-

www.cyber.gov.au/report.

Re: Help with an item I pre ordered on ebay

jim-sec-87 — Fri, 22 Nov 2019 07:23:59 GMT

Yes the seller is still registered, he has 750 feedback at 100% and is still selling the same pre orders off Kickstarter.

Re: Help with an item I pre ordered on ebay

jim-sec-87 — Fri, 22 Nov 2019 07:27:48 GMT

He did send me a photo of the receipt and it has my details and item number on it, so I have no doubt he tried to post it.

Re: Help with an item I pre ordered on ebay

padi*0409 — Fri, 22 Nov 2019 07:32:28 GMT

If they are not responding to messages through eBay, can you contact them through Kickstarter and tell them you intend to report them for Cyber-crime. There would be no reason why they can't mail the item to you, even if they were going to use the GSP for posting. They may however expect you to pay for the international postage cost, which I suspect you have already paid to Pitney Bowes if it was a GSP listing (and you are very unlikely to be able to get that back)

Re: Help with an item I pre ordered on ebay

jim-sec-87 — Fri, 22 Nov 2019 07:34:19 GMT

I offered him to pay the extra for postage or have my money refunded, just frustrating if eBay accept a listing that states it is a pre order and not available for shipping until this time in the future but still only cover it for the shorter period.

Re: Help with an item I pre ordered on ebay

imastawka — Fri, 22 Nov 2019 07:37:44 GMT

https://www.ebay.com.au/help/policies/listing-policies/presale-policy?id=4252&st=3&pos=1&query=Presale%20policy&intent=pre%20ordering&context=DEFAULT_BUYER&lucenceai=lucenceai

Re: Help with an item I pre ordered on ebay

padi*0409 — Fri, 22 Nov 2019 07:40:35 GMT

Try contacting them through their feedback page (with details of your purchase and the offer to pay the postage) on eBay, they should get that without any problem, if they won't reply go down the Cyber-crime route.

G'day Stawks.

Re: Help with an item I pre ordered on ebay

padi*0409 — Fri, 22 Nov 2019 07:45:50 GMT

Does the seller still have those items for sale on eBay ? If so, could you give an item number for it ? Do not post the seller's ID.

Re: Help with an item I pre ordered on ebay

jim-sec-87 — Fri, 22 Nov 2019 08:13:45 GMT

303262609824 That is the item number of the same item
I ordered.

I just spoke with eBay and they could see from the correspondence the item had not be sent and he was ignoring me.
They are going to attempt to advocate on my behalf and get it resolved.

Re: Help with an item I pre ordered on ebay

padi*0409 — Fri, 22 Nov 2019 08:30:31 GMT

Wow, that's a serious amount of money to lose. Unfortunately eBay CS reps are not likely to be able to do anything for you (if indeed they do even contact the seller). You should possibly go through "live chat" with eBay about this so that you have a copy of what was said between you for the Cyber crime people to act on.

I would still be messaging the seller in the meantime and opening a case with the Cyber-crime mob, you can always close it if the seller sends the item. (but don't close it until you do get the item).

Re: Help with an item I pre ordered on ebay

jim-sec-87 — Fri, 22 Nov 2019 09:03:29 GMT

Sorry I did go thru the live chat when I was talking with the eBay reps. I will get on the cyber crime website to and have a look. Thanks

Re: Help with an item I pre ordered on ebay

michellebartley — Fri, 22 Nov 2019 09:49:01 GMT

You could try the Financial Ombudsman. I lost some money a few years ago on Ebay regarding an item I never received and I made a report to the Ombudsman about it, they investigated it, and I got my payment back. It might be the simplest and easiest way. You may find yourself running around in circles otherwise. If you paid through PayPal then you shouldn't have a problem. Good Luck.

Re: Help with an item I pre ordered on ebay

lyndal1838 — Fri, 22 Nov 2019 10:12:00 GMT

I don't know what planet your seller is on but if an item is listed as Preorder is has to be available to send within 3 weeks......not months.

Re: Help with an item I pre ordered on ebay

k1ooo-slr-sales — Fri, 22 Nov 2019 10:22:46 GMT

@michellebartley wrote:
You could try the Financial Ombudsman. I lost some money a few years ago on Ebay regarding an item I never received and I made a report to the Ombudsman about it, they investigated it, and I got my payment back. It might be the simplest and easiest way. You may find yourself running around in circles otherwise. If you paid through PayPal then you shouldn't have a problem. Good Luck.

I highly doubt it would be simplest and easiest as the item location is Texas and was paid for in July 2018. Any eBay messages from back then are long gone. eBay messages might still be available if the OP keeps their emails this long (and can find them).

Not sure how much the Australian authorities can do after so long.

Re: Help with an item I pre ordered on ebay

michellebartley — Fri, 22 Nov 2019 10:30:33 GMT

My item was located in the USA. It doesn't make any difference. It was paid via PayPal so it's covered. I had my money back within a week. The buyer must still have a record of the payment, they only have to look it up.

Re: Help with an item I pre ordered on ebay

k1ooo-slr-sales — Fri, 22 Nov 2019 10:40:00 GMT

@michellebartley wrote:
My item was located in the USA. It doesn't make any difference. It was paid via PayPal so it's covered. I had my money back within a week. The buyer must still have a record of the payment, they only have to look it up.

how long after you paid for the item did you make the claim with the ombudsman?

Re: Help with an item I pre ordered on ebay

michellebartley — Fri, 22 Nov 2019 10:53:46 GMT

Quite a few months. I think there is a time limit but they said they would help with it as a one off.

Re: Help with an item I pre ordered on ebay

davewil1964 — Fri, 22 Nov 2019 11:09:26 GMT

@michellebartley wrote:
Quite a few months. I think there is a time limit but they said they would help with it as a one off.

And there lies the rub - it was ex gratia, not an entitlement. And probably way less than 17 months.

Re: Help with an item I pre ordered on ebay

michellebartley — Fri, 22 Nov 2019 11:34:54 GMT

I think it's the only quick, practical way the buyer is going to recoup his/her money.