topic Feeling ripped off slightly! in Buying

Feeling ripped off slightly!

bella_again — Thu, 16 Apr 2020 08:28:21 GMT

I purchased an item, when it arrived put it aside and opened a few days later only to discover it was not the item ordered but rather someone elses goods. So as you do contacted the seller. The seller gave me a barcode to print out that did not work (Australia post did not recognise it) so in order to return the item I had to pay 26 odd dollars. We tracked the parcel in case there were any issues. I sent a copy of the receipt and no response. Finally I again contacted them giving them 24 hours to provide a resolution. After threatening to take the matter further I finally recieved a reply that the item would be coming although I am yet to have details provided to me.

In the mean time the item is now 79.99 instead of 99 so did at least recieve 19 dollars refund. However no refund for the postage.This is a major department store who are usually fantastic to buy off but the ebay part of it is a nightmare. If I do not recieve my item I will be taking it further including complaints to the company and Consumer Affairs. But I hope it does not come to that.

Question is should I expect to see my postage money? or let it go as a loss?

Re: Feeling ripped off slightly!

twyngwyn — Thu, 16 Apr 2020 08:34:08 GMT

what is the item number?

Re: Feeling ripped off slightly!

bella_again — Thu, 16 Apr 2020 08:39:56 GMT

https://www.ebay.com.au/itm/Wahl-Color-Pro-Cordless-Clipper-Chrome-Blue-WA9249-1217/392456967540?ssPageName=STRK%3AMEBIDX%3AIT&_trksid=p2057872.m2749.l2649

Re: Feeling ripped off slightly!

bella_again — Thu, 16 Apr 2020 08:40:47 GMT

I'll probably need to remove that as its a link, sorry couldn't work out the item number.

Re: Feeling ripped off slightly!

repentatleisure1952 — Thu, 16 Apr 2020 08:49:08 GMT

Any reason you not use the Money Back Guarantee provided by eBay so that the seller would be required to pay for return postage?

Re: Feeling ripped off slightly!

bella_again — Thu, 16 Apr 2020 08:56:41 GMT

I don't know what you mean. I didn't take out a paypal dispute because I wanted to give them the opportunity to rectify. They gave me a barcode that did not work. As I live rural I had no option but to pay for the postage, it would cost me more to go backwards and forwards. In hindsight I should have insisted they come and collect the parcel. I also wanted it resolved quickly because someone else was waiting for their item.

Re: Feeling ripped off slightly!

bella_again — Thu, 16 Apr 2020 08:58:29 GMT

Sorry to clarify the postage was supposed to be free so there was no reason to take it further at the time. But if I don't receive my item then I will be def following through with a paypal dispute.

Re: Feeling ripped off slightly!

repentatleisure1952 — Thu, 16 Apr 2020 09:22:04 GMT

@bella_again wrote:
I don't know what you mean. I didn't take out a paypal dispute because I wanted to give them the opportunity to rectify. They gave me a barcode that did not work. As I live rural I had no option but to pay for the postage, it would cost me more to go backwards and forwards. In hindsight I should have insisted they come and collect the parcel. I also wanted it resolved quickly because someone else was waiting for their item.

I meant the eBay Money Back Guarantee clearly shown on the listing that you purchased.

Get the item you ordered or your money back...with the seller paying return postage.

You live rural?

I'm seven hours west of Sydney & it's very easy to return an item.

If you have tracking showing delivery of the item back to the seller then you should be able to open an eBay case for Item Not As Described.

Re: Feeling ripped off slightly!

bella_again — Thu, 16 Apr 2020 10:00:04 GMT

Thanks for that. I've just recieved an email to say the item is on its way so I will see what happens from there. I'm not sure I have a case to get the funds back for postage now. But at least the item appears to be on the way and lesson learnt.

Re: Feeling ripped off slightly!

gutterpunkz05 — Thu, 16 Apr 2020 10:35:20 GMT

You have to follow the return process exactly. It would seem the seller provided return post, which for whatever reason, you chose not to use. The seller would then receive a random parcel and in all likelyhood have no idea what transaction it relates to, especially as the returned item was apparently not meant for you in the first place.

The ebay return process is relatively simple if followed correctly

Re: Feeling ripped off slightly!

bella_again — Thu, 16 Apr 2020 10:47:05 GMT

I did use it though, Australia post did not recognise their code. It was either I pay for it or not recieve my item. I provided a tracking number for the seller and maintained communication with their code tapped to the box

Re: Feeling ripped off slightly!

bella_again — Thu, 16 Apr 2020 10:48:57 GMT

Just to clarify further i printed out the return postage as asked to by the seller, tapped it to the box, that did not work. It's not my fault Australia post did not recognise the return code.

How did I not follow their procedure exactly when I did what was asked of me?

Re: Feeling ripped off slightly!

bella_again — Thu, 16 Apr 2020 10:52:34 GMT

So yeah I'm confused if I did exactly what the seller asked of me there is absolutely no reason why they wouldn't know it wasn't the item in question. The code THEY gave me was on the box I have photos and a tracking number on top of that as extra protection that they also have a copy of.

Re: Feeling ripped off slightly!

digital*ghost — Thu, 16 Apr 2020 11:08:28 GMT

This might be a stupid question, but was it definitely an Australia Post postage label? And if so, what did it look like?

Re: the postage costs, the seller is supposed to be liable for return postage costs, but at the same time they had no obligation whatsoever to refund you for a price drop after you bought, so while the refund was technically for something else, it could still be argued you're currently out $7, not $26.

Re: Feeling ripped off slightly!

gutterpunkz05 — Thu, 16 Apr 2020 11:15:22 GMT

Now I am confused too, did you use the ebay return process, or deal direct with the seller.

@bella_again wrote:
So yeah I'm confused if I did exactly what the seller asked of me there is absolutely no reason why they wouldn't know it wasn't the item in question. The code THEY gave me was on the box I have photos and a tracking number on top of that as extra protection that they also have a copy of.

Re: Feeling ripped off slightly!

bella_again — Thu, 16 Apr 2020 11:15:32 GMT

It was the label provided to me by the seller who one of the major stores in Australia. It had a return address on and a barcode

Re: Feeling ripped off slightly!

bella_again — Thu, 16 Apr 2020 11:18:23 GMT

I just added a photo. But its the return slip with barcode that I was asked to print out and stick to the box then take to Post Office.

Re: Feeling ripped off slightly!

bella_again — Thu, 16 Apr 2020 11:20:25 GMT

I contacted the seller who is a major retailer through the ebay messaging system. I was always under the impression that you always try to resolve things with the seller before taking out a dispute. Anyway as I said earlier they have notified me now of my parcel being sent. Next time I won't send it unless their label works.

Re: Feeling ripped off slightly!

digital*ghost — Thu, 16 Apr 2020 11:36:12 GMT

@bella_again wrote:
It was the label provided to me by the seller who one of the major stores in Australia. It had a return address on and a barcode

Ok yeah - that's not a postage label, just a document to include in the package so they can identify where the parcel came from and why when they get it back.

I'd just send them through a receipt of the postage costs and ask how you'll be reimbursed, see what they say.

Re: Feeling ripped off slightly!

bella_again — Thu, 16 Apr 2020 11:39:55 GMT

Hmmmm they told me it was. Yes I've sent a receipt they are side tracking that. But they have refunded a little because the price of the item changed as above so I might have to cut my loses and learn from this mistake. Funny thing is I did double check with them and they were adamant thats all I needed.