topic Re: return an item after two months in Buying

return an item after two months

newcameras — Fri, 29 May 2020 07:18:31 GMT

I bought a laser engraver in Feb and deliveried in March. It didn't work at all. Communicate with the seller and the seller seemed helpful. Tried to work it out but eventually the seller asked me to return it. He/she promised to refund including the return postage. I returned it last week and he/she also sent message to me said he/she would refund me. Unfortunately till now I haven't recieved the money and he/she hasn't replied my message.

My question, should I raise the issue to eBay Australia or directly to Fair Trading? And how to raise the issue to eBay?

Re: return an item after two months

davewil1964 — Fri, 29 May 2020 07:46:33 GMT

By returned it last week do you mean you sent it last week?

If so, what does the tracking say? Has the seller received it?

Re: return an item after two months

kopenhagen5 — Fri, 29 May 2020 09:13:18 GMT

Provided you paid via PayPal.

Firstly check the funding source, credit or debit card linked to PayPal to see if the refund has been made.

If not, open a case for INAD and upload the return of item tracking number.

You should receive a refund when the tracking shows item returned to seller.

If you are unable to open a case in eBay then log into PayPal and open the case in their resolution centre.

Re: return an item after two months

newcameras — Fri, 29 May 2020 10:07:21 GMT

Australia Post tracking said it was deliveried on Monday.

@davewil1964 wrote:
By returned it last week do you mean you sent it last week?

If so, what does the tracking say? Has the seller received it?

Re: return an item after two months

newcameras — Fri, 29 May 2020 10:12:58 GMT

@kopenhagen5 wrote:
Provided you paid via PayPal.
Firstly check the funding source, credit or debit card linked to PayPal to see if the refund has been made.

If not, open a case for INAD and upload the return of item tracking number.
You should receive a refund when the tracking shows item returned to seller.

If you are unable to open a case in eBay then log into PayPal and open the case in their resolution centre.

Paid via Paypal. Checked and no refund.

What is INAD?

Re: return an item after two months

imastawka — Fri, 29 May 2020 10:17:17 GMT

Item not as described -

https://www.ebay.com.au/help/buying/returns-refunds/return-item-refund?id=4041&st=3&pos=2&query=Return%20an%20item%20for%20a%20refund&intent=item%20not%20as%20described&context=DEFAULT_BUYER&lucenceai=lucenceai#section1

Re: return an item after two months

tazzieterror — Fri, 29 May 2020 11:02:58 GMT

Given that it was only returned this week, is it possible the seller might want to check over it so see why it's not working prior to refunding you?

It's frustrating when you don't get immediate replies, but maybe give them the weekend to respond and if you've heard something by Monday, open a return case via PayPal then.

Re: return an item after two months

tazzieterror — Fri, 29 May 2020 11:11:24 GMT

*...if you're heard nothing...

Re: return an item after two months

kopenhagen5 — Fri, 29 May 2020 11:18:23 GMT

Correcting the correction - *...if you've heard nothing...

Re: return an item after two months

tazzieterror — Fri, 29 May 2020 11:24:32 GMT

Thanks kopen - you've the best!

Re: return an item after two months

padi*0409 — Fri, 29 May 2020 11:29:13 GMT

He could also translate that into hiragana, katakana and kanji if you asked him nicely.

G'day Kopes.

Re: return an item after two months

kopenhagen5 — Fri, 29 May 2020 11:35:40 GMT

@tazzieterror wrote:
Thanks kopen - you've the best!

Do itashimashiite.

Re: return an item after two months

tazzieterror — Fri, 29 May 2020 11:52:07 GMT

@kopenhagen5 wrote:
@tazzieterror wrote:
Thanks kopen - you've the best!
Do itashimashiite.

What a typo! I think you meant, 'it's a machete'.

Re: return an item after two months

kopenhagen5 — Fri, 29 May 2020 11:58:40 GMT

Haha..............very clever.

(I couldn't find a bowing Japanese smiley)

Re: return an item after two months

davewil1964 — Fri, 29 May 2020 12:57:51 GMT

Ask the countess to knock you one up.

In between finishing the Kopes saga.

Re: return an item after two months

kopenhagen5 — Fri, 29 May 2020 13:57:25 GMT

Ah yes, The Saga.

I fear The Countess under estimates her skills as a scribe.

My admiration for such perpetuous spontaneity defining ones saga in such colourful detail is only retained within myself, not being versed in true articulated feelings, but mere orchestrated diction clumsily presented.

Perhaps indulging in Camembert, chocolate and strawberries will increase my verbal fluency.

Alas, be it not for me to ponder on my lack of skill but bask in the poesy of such creation often shown by The Countess.

For it is such that maketh dull moments gratifying, appreciating simple pleasures in an all too insensitive world.

For that I am grateful.

Re: return an item after two months

countessalmirena — Fri, 05 Jun 2020 05:47:15 GMT