topic Re: Goodbye Ebay Money Back Guarantee Is Fake Tips to avoid losing money in Buying

Goodbye Ebay Money Back Guarantee Is Fake Tips to avoid losing money

fastbuyer777 — Mon, 08 Jun 2020 03:14:29 GMT

So i have had a bad experience i dont blame the seller all i can blame is ebay and auspost really so i ordered something that had tracking

it was marked as delivered i know for a fact it wasnt auspost try to claim its stolen i know they never delivered it since i was home all day and check that mail nothing else has ever been stolen no one is stealing my mail just happens to be my most expensive item they say it was delivered by a auspost driver that never normally delivers my mail. Ebay Guarantee doesnt cover anything once a item has been marked delivered they wash there hands with it. So Ebay buyers are paying extra money for tracking to lose there gurantree if a item flags as falsy delivered So why would a ebay buyer ever pay more for tracking your pretty much paying extra for less coverage if you just select no tracking at least there is chance you will get your money back if item doesnt arriive

Re: Goodbye Ebay Money Back Guarantee Is Fake Tips to avoid losing money

tazzieterror — Mon, 08 Jun 2020 03:46:35 GMT

How experienced is the seller you purchased from?

Re: Goodbye Ebay Money Back Guarantee Is Fake Tips to avoid losing money

fastbuyer777 — Mon, 08 Jun 2020 03:49:18 GMT

3000 positive 100% its not the seller i could of picked up the item i asked for registered they said they had express tracking already so i thought that would be ok but i guess not

Re: Goodbye Ebay Money Back Guarantee Is Fake Tips to avoid losing money

digital*ghost — Mon, 08 Jun 2020 06:16:39 GMT

If Aus Post safedrop an item, sometimes they take a photo of where it was left - have they offered that at all? (I was able to recover a package that was misdelivered to the wrong address, after confirming the photo of where they had left the package was definitely not my front porch - I was on to them pretty quickly, though, as I got an email notification "your package has been delivered", checked and didn't find it, so it was all in the space of about half an hour).

You can also sometimes get compensation from them by arguing that if a package is safedropped and stolen, then it wasn't safedropped (that is, they are obliged to leave it in a safe place, which it obviously was not safe if it was stolen).

Is the seller involved at all? i.e. What, if any, assistance have they provided - if Aus Post do pay out compensation, it will actually go to the seller unless they sign the right over to you, so you may need to communicate with them about it if you can convince Aus post to compensate (one of my buyers did this - I wasn't aware of the issue at all until they sent me a message advising Aus Post were compensating for a package marked as delivered that they didn't receive. They wanted replacements though so I called AP, confirmed the compensation would be sent to me via money order, and sent the buyer the replacements).

Re: Goodbye Ebay Money Back Guarantee Is Fake Tips to avoid losing money

fastbuyer777 — Mon, 08 Jun 2020 06:30:50 GMT

Thanks it was only letter sized they say they put in in my mail box i have asked auspost to investigate and waiting for reply the item isnt covered by compensation so pretty much its a total loss due to auspost policy im pretty sure they deliverd it to the wrong address i hope they do recover it but seems like they just want to say its stolen and wash there hands with it too even though i checked that mail box it was not delivered there.

Re: Goodbye Ebay Money Back Guarantee Is Fake Tips to avoid losing money

tazzieterror — Mon, 08 Jun 2020 06:38:44 GMT

As digital*ghost said above, find out if it was safe-dropped. It will tell you in the tracking information on Aus. Post's website when you click to display the tracking history. A safe-dropped item will say something like, "Delivered - left in a safe place".

If that's the case, follow digiG's advice. If not, ask your seller if they have a photo of the addressed parcel, and submit it with an official enquiry with AP.

FYI, complaining about eBay's MBG not covering a situation like this makes no sense - if AP tracking have reported via tracking that they've delivered the item, why would eBay cover it? If you trust that the seller has addressed it correctly, then the fault is AP's alone, so you need to chase them about it.

Re: Goodbye Ebay Money Back Guarantee Is Fake Tips to avoid losing money

digital*ghost — Mon, 08 Jun 2020 06:45:02 GMT

If it was a large letter sent by a tracked method, or a small parcel delivered by a postie, it has up to $100 compensation available. I think you would have a better shot at getting compensation if it was a parcel, because if a regular postie delivered a parcel to a letterbox, it's not the service that was paid for or contracted by you / the seller.

The trick here is to not take no for an answer from Aus Post.

It's impossible to prove a negative (that is, you have no way of proving that you didn't receive something) but it is possible for Aus Post to prove where they delivered a package, but they can't produce this evidence by the sounds of it - all they've told you is "our scan says delivered", which in itself is not ironclad proof considering they have marked packages as delivered while they're just being scanned at a sorting facility, and their suggestion it was stolen is pure speculation, which is not good enough.

Re: Goodbye Ebay Money Back Guarantee Is Fake Tips to avoid losing money

fastbuyer777 — Mon, 08 Jun 2020 06:52:03 GMT

they just say delivered in mailbox i realise it would be senseless to allow buyers to claim on delivered items because people would lie and make false claims but its also sensless that Ebay Buyers are paying extra for less coverage whats the point of even having tracking numbers if all someone has to do is tick delivered on there work tablet then thats it there is no more guarantee pretty much any time you buy something with a tracking number you are gambling with your money because no post man is going to risk there job and admit to losing your package all they will do is mark items as delivered even if its not . or drive past your house mark the item as delivered keep it then claim its stolen

Re: Goodbye Ebay Money Back Guarantee Is Fake Tips to avoid losing money

fastbuyer777 — Mon, 08 Jun 2020 06:57:02 GMT

What’s not eligible for compensation or Extra Cover?

Extra Cover payment or compensation is not available for loss or damage to any items you’ve sent with us:

where there is no proof of lodgement (for example, a postage or lodgement receipt or the tracking sticker found on certain prepaid satchels and envelopes);
which contain bank notes, bullion, or similar items;

Re: Goodbye Ebay Money Back Guarantee Is Fake Tips to avoid losing money

digital*ghost — Mon, 08 Jun 2020 07:15:18 GMT

The fact that it has tracking at all is proof of lodgement - the article can't be in their system if it was never lodged.

You do have to be prepared to fight Australia Post on this, though, either directly or with the postal ombudsman (having a new staff member unfamiliar with the route doing the delivery that day is another factor in your favour, BTW).

Just in regards to the MBG and tracked shipments - if eBay forced sellers to refund when tracking says delivered anyway (which is what happens if it doesn't have a delivered status), or offered to refund for every buyer who says an item wasn't received when the tracking says it was, the abuse that would leave sellers / eBay open to would be untenable. It does leave buyers vulnerable in these kinds of cases, but these instances are a very small percentage of overall orders, so it's a decision based on minimising the most amount of vulnerability possible to all parties. Many services, eg parcel services like regualr and express) have tracking as a standard feature, so it's impossible to avoid and you don't pay extra for it.

Re: Goodbye Ebay Money Back Guarantee Is Fake Tips to avoid losing money

tazzieterror — Mon, 08 Jun 2020 07:21:13 GMT

@fastbuyer777 wrote:
they just say delivered in mailbox i realise it would be senseless to allow buyers to claim on delivered items because people would lie and make false claims but its also sensless that Ebay Buyers are paying extra for less coverage whats the point of even having tracking numbers if all someone has to do is tick delivered on there work tablet then thats it there is no more guarantee pretty much any time you buy something with a tracking number you are gambling with your money because no post man is going to risk there job and admit to losing your package all they will do is mark items as delivered even if its not . or drive past your house mark the item as delivered keep it then claim its stolen

Yeah, I'm sure a postie could do that day after day and keep their job...

AP's tracking is a pretty robust system - one missing parcel isn't proof that something is wrong with it or that staff are corrupt. And the fact that the purchase was made through eBay is immaterial at this point.

Probably best to just follow it up as has been suggested.

Re: Goodbye Ebay Money Back Guarantee Is Fake Tips to avoid losing money

fastbuyer777 — Mon, 08 Jun 2020 07:42:20 GMT

yes im going to discuss it with auspost more tomorrow its strange because this item come from vlllawood straight from the distrubution centre to my house when it normaly would travel threw the local post office first before reaching me it is also marked as delivered but not to the right suburb the one im next to i would say this was some kind of gps error but all my other tracked items show my suburb as the delivered area

Re: Goodbye Ebay Money Back Guarantee Is Fake Tips to avoid losing money

digital*ghost — Mon, 08 Jun 2020 07:49:59 GMT

@fastbuyer777 wrote:
yes im going to discuss it with auspost more tomorrow its strange because this item come from vlllawood straight from the distrubution centre to my house when it normaly would travel threw the local post office first before reaching me it is also marked as delivered but not to the right suburb the one im next to i would say this was some kind of gps error but all my other tracked items show my suburb as the delivered area

That is all evidence in your favour - I'd jot all those down in a list so that you can touch on each one without forgetting anything when talking with Aus Post and if they don't find it compelling to have all those anomalies on a tracked shipment, get in touch with the postal ombudsman and makes sure they are aware of all the discrepancies.

Re: Goodbye Ebay Money Back Guarantee Is Fake Tips to avoid losing money

lyndal1838 — Mon, 08 Jun 2020 08:28:11 GMT

These are not necessarily anomalies....there are a lot of strange things happening in our postal system at present as the system tries to cope with the pandemic.

My parcel contractor works out of Kingsgrove and still does but I have had parcels delivered direct from the mail centre at Chullora. None of these deliveries go anywhere near my local post office unless they cannot be delivered to me and need to be left there for me to collect.

If your parcel is showing as being delivered to the next suburb to you it is probably at the post office in that suburb. A driver who is unfamiliar with the area may have decided it was the closest to your address....try ringing the PO in that suburb and see if they have your parcel.

Re: Goodbye Ebay Money Back Guarantee Is Fake Tips to avoid losing money

fastbuyer777 — Mon, 08 Jun 2020 11:31:05 GMT

thats the thing nothing from my post office has been lost ever even during the pandemic i went to my local post office they refuse to look for it they say its delivered and contact customer service im gonna grill them about it tomorrow more on the phone

Re: Goodbye Ebay Money Back Guarantee Is Fake Tips to avoid losing money

lyndal1838 — Mon, 08 Jun 2020 12:45:08 GMT

But have you rung the PO in the suburb where it is said to have been delivered.

There is no point saying nothing has ever been lost from your local post office....this pandemic is unique and you cannot compare deliveries now with anything ever experienced before in out lifetime.

Re: Goodbye Ebay Money Back Guarantee Is Fake Tips to avoid losing money

fastbuyer777 — Mon, 08 Jun 2020 15:35:35 GMT

there is no PO in that suburb its only a small area but auspost customer support say it was delivered to my mail box or thats what they claim it wasnt though. the fact still is buyers are paying extra for less coverage it makes no sense

Re: Goodbye Ebay Money Back Guarantee Is Fake Tips to avoid losing money

tazzieterror — Mon, 08 Jun 2020 23:55:14 GMT

@fastbuyer777 wrote:
there is no PO in that suburb its only a small area but auspost customer support say it was delivered to my mail box or thats what they claim it wasnt though. the fact still is buyers are paying extra for less coverage it makes no sense

If it's been delivered to a different suburb to what was addressed, and you can see that on tracking, it should be an open and shut case - tracking is your friend.

> the fact still is buyers are paying extra for less coverage it makes no sense

What exactly do you mean by "less coverage"? It is this comment that doesn't make sense.

Re: Goodbye Ebay Money Back Guarantee Is Fake Tips to avoid losing money

*tippy*toes* — Tue, 09 Jun 2020 00:00:33 GMT

I read it that "less coverage" meant that because there was tracking, which shows delivered, fastbuyer777 would lose an MBG dispute. If there was no tracking and they opened a dispute, they would win due to no tracking.

Re: Goodbye Ebay Money Back Guarantee Is Fake Tips to avoid losing money

fastbuyer777 — Tue, 09 Jun 2020 00:20:53 GMT

what i mean is im paying money to lose my guarantee if a little dot on a screen marks something as delivered even if its not.

imagine this you buy a pizza from dominos the tracker says delivered but you dont have it you call the store sorry theres a dot on the screen cant do anything for you no pizza no refund.of course not they help there customer and try find a soultion .

you buy a fridge from bing lee a little dot on the screen says its been delivered but you dont have the product what do they do help the customer and find solution.

Ebay you buy a product expecting it soon a little dot on a screen says its delivered but you dont have it

Ebay Sorry we cant do anything no refunds no support case closed a little dot on a line on the computer screen says you have it.

it should be illegal for them to call it a money back guarantee it should be called the maybe money back guarantee you might get your money you might not depending on a dot on a screen. do you think anyone would shop with ebay if they knew the risk of course not any other company would support there customers.