topic Re: why does ebay feedback often close before a delivery has been made in Buying

why does ebay feedback often close before a delivery has been made

shatojak1 — Sun, 05 Jul 2020 06:39:36 GMT

With long delivery items Ebay feedback can close within the delivery period so if no delivery is made you cannot give bad feedback. This has happened once and the items were never delivered. It appears to be happening again. This practice appears to encourage and make it easy for bad sellers

Re: why does ebay feedback often close before a delivery has been made

sandypebbles — Sun, 05 Jul 2020 06:48:57 GMT

Every buyer has a limit of 60 days to leave feedback

The estimated delivery dates (eBay guesses) are shown prior to purchase

Buyers are well aware of the long delays around the world due to Coronavirus (not the fault of the seller)

If the most important thing to the buyer is leaving bad feedback .........

Personally, I would rather open an INR dispute than worry about a red dot first and foremost

Did you contact the seller of the other item for a tracking number or open a dispute?

Have you asked for the tracking number for this item?

Where was it coming from?

Where was the seller registered?

eBay fully support all buyers and punish all sellers

Including scammer buyers and fake claims, eBay will always take the side of the buyer

Re: why does ebay feedback often close before a delivery has been made

tazzieterror — Sun, 05 Jul 2020 06:50:04 GMT

It makes it easy for bad buyers, actually.

About the only time this is an issue is with international orders delayed due to COVID, and from what I'm reading the past week, international deliveries are starting to recover.

Only a stupid seller would rely on an item turning up outside of the feedback window for anything - international transactions are most definitely not benefiting sellers.

Malicious buyers on the other hand...there are plenty of reports of them these past months.

Re: why does ebay feedback often close before a delivery has been made

4channel — Sun, 05 Jul 2020 07:30:33 GMT

@shatojak1 wrote:
With long delivery items Ebay feedback can close within the delivery period so if no delivery is made you cannot give bad feedback. This has happened once and the items were never delivered. It appears to be happening again. This practice appears to encourage and make it easy for bad sellers

Hi shatojak1 and welcome to the forum. Very good point too. Below in the spoiler is a discussion about this issue. You'll see how things used to be.

I have just waited and received a parcel, 1 week off 2 months due to the delays we are experiencing. While it may get better somewhat, things will probably never be the same. Anyway, with the parcel I received this week, I only have a few days to give feedback and I would like to reward the seller with positive feedback. But if an item is defective then what am I going to do??? And I have to thouroughly check items first.

I can see bad sellers taking advantage of this. Some will for sure! Also good sellers need to be rewarded with good feedback that many rely on. That's hard to do.

My Post lady said t me that some people have been waiting 3 months for their parcels. of course if they are eBayers then their option to leave feedback is gone when the parcel arrives. It also makes it hard to negotiate with a difficult, dishonest or even an honest seller who isn't good at fixing issues.

@4channelwrote:

With Corona affecting postage Ebay should go back to 3 months time to leave feedback instead of 2

It used to be 3 months a ways back in the 2000s. Over the last few years I have had some difficult-to-deal-with sellers, and to get a problem reciified it has taken a long time. At least three have taken a very very long time. Two of them took longer than two months to resolve.

Now we have this viirus problem, some postal services have slowed down. A non eBay transaction had to be cancelled and me refunded. It was from the UK. Then last week, 3 days off of 2 months, the item arrived. I have informed seller and will refund later this week.

So, in light of what is going on, I think eBay should change it back to 3 months instead of the current 2 months to leave feedback. What are your thoughts?

https://community.ebay.com.au/t5/Buying/With-Corona-affecting-postage-Ebay-should-go-back-to-3-months/td-p/2322061

Re: why does ebay feedback often close before a delivery has been made

4channel — Sun, 05 Jul 2020 07:41:27 GMT

@tazzieterror wrote:
It makes it easy for bad buyers, actually.

About the only time this is an issue is with international orders delayed due to COVID, and from what I'm reading the past week, international deliveries are starting to recover.

Sorry but I disagree. Bad buyers are going to take advantage or 1 month, 2 month or even 3 month feedback times regardless. Dishonest people or easily upset people will do things on impulse many times and that happens quicker than later.

Times may get somwhwhat quicker but another outbreak of Corona would cause utter chaos. And my PO mistress' accounts of up to 3 months waiting could be more common and worse!

@tazzieterror wrote:

Only a stupid seller would rely on an item turning up outside of the feedback window for anything - international transactions are most definitely not benefiting sellers.

Malicious buyers on the other hand...there are plenty of reports of them these past months.

Yes and no! Some sellers that are dishonest will exploit anything they can and they'll swing things to exploit the longer waiting times.

The reports you talk of, I myself and my contacts haven't come across any increase other than the panic of not knowing what's going on. Some of the "I'll sting this seller with a negative" types will hold off on doing that if they know they have an extra month of feedback. And remember that prior to May 2008, buyers had 3 months to leave feedback. Now they are on the edge as like the OP explained, some items are taking longer than the allowed FB time.

Re: why does ebay feedback often close before a delivery has been made

padi*0409 — Sun, 05 Jul 2020 08:19:31 GMT

@4channel wrote:

@4channelwrote:

With Corona affecting postage Ebay should go back to 3 months time to leave feedback instead of 2

It used to be 3 months a ways back in the 2000s. Over the last few years I have had some difficult-to-deal-with sellers, and to get a problem reciified it has taken a long time. At least three have taken a very very long time. Two of them took longer than two months to resolve.

Now we have this viirus problem, some postal services have slowed down. A non eBay transaction had to be cancelled and me refunded. It was from the UK. Then last week, 3 days off of 2 months, the item arrived. I have informed seller and will refund later this week.

So, in light of what is going on, I think eBay should change it back to 3 months instead of the current 2 months to leave feedback. What are your thoughts?

https://community.ebay.com.au/t5/Buying/With-Corona-affecting-postage-Ebay-should-go-back-to-3-months/td-p/2322061

It's a shame that you didn't point out that the members responding to your proposal were, for various reasons, overwhelmingly against increasing the feedback time limit..

Re: why does ebay feedback often close before a delivery has been made

4channel — Sun, 05 Jul 2020 08:32:51 GMT

@padi*0409 wrote:

It's a shame that you didn't point out that the members responding to your proposal were, for various reasons, overwhelmingly against increasing the feedback time limit..

Not sure which members you refer to. Could it ppossibly be that some of the overwhelming members may be the same ones who are against anything that they don't agree with? A certain clique maybe? Would it be that same group of people who are the "usual suspects"? I'm not talking about the two - three or so ones that even though they disagreed made some intelligent discussion.

Re: why does ebay feedback often close before a delivery has been made

imastawka — Sun, 05 Jul 2020 08:39:26 GMT

Not sure which members you refer to. Could it ppossibly be that some of the overwhelming members may be the same ones who are against anything that they don't agree with? A certain clique maybe? Would it be that same group of people who are the "usual suspects"? I'm not talking about the two - three or so ones that even though they disagreed made some intelligent discussion.

Make some sense will ya?

Who on earth is going to be 'for' something that they disagree with?

Re: why does ebay feedback often close before a delivery has been made

padi*0409 — Sun, 05 Jul 2020 08:43:13 GMT

@4channel wrote:
Not sure which members you refer to. Could it possibly be that some of the overwhelming members may be the same ones who are against anything that they don't agree with? A certain clique maybe? Would it be that same group of people who are the "usual suspects"? I'm not talking about the two - three or so ones that even though they disagreed made some intelligent discussion.

It's irrelevant who those members were 4channel, when I last looked at that thread there was only 3 members out of the lot that were in favour of the change. There were also good suggestions on how to get past the inability of leaving feedback after 60 days.

As far as I could see all those against the change had valid reasons for their dissent, to label anyone who disagrees with you to be in "a certain clique" is disparaging to say the least.

G'day Stawks.

Re: why does ebay feedback often close before a delivery has been made

imastawka — Sun, 05 Jul 2020 08:45:38 GMT

G'day Padi

Re: why does ebay feedback often close before a delivery has been made

shatojak1 — Sun, 05 Jul 2020 10:36:03 GMT

The supplier was from Hong Kong, they are still selling on Ebay. Each time I checked the order it showed a new delivery date, just a few days away, but the product never arrived.

I contacted them after waiting many weeks, they said they would send the items again. Neither sets of items ever arrived.

I contacted them again requesting the second delivery date, they did not respond.

By then there was no feedback option.

When I finanally established that they had no intention of supplying I bought the product from another supplier with no problems.

It was not a high cost item but the long period waiting for the order to be completed was very annoying.

I had no idea how to open a dispute. I have no idea how to contact Ebay.

I have bought dozens of items on Ebay quite sucessfully.

Re: why does ebay feedback often close before a delivery has been made

shatojak1 — Sun, 05 Jul 2020 10:40:45 GMT

I can't see your logic. How does closing feedback before the end of a long delivery period benifit buyers?

You appear to have a biased opinion.

Re: why does ebay feedback often close before a delivery has been made

repentatleisure1952 — Sun, 05 Jul 2020 10:57:34 GMT

"no idea how to open a dispute"

I call lunchmeat.

The eBay Money Back Guarantee is clearly displayed on the listing.

Re: why does ebay feedback often close before a delivery has been made

tazzieterror — Sun, 05 Jul 2020 13:17:56 GMT

@shatojak1 wrote:
I can't see your logic. How does closing feedback before the end of a long delivery period benifit buyers?
You appear to have a biased opinion.

and

With long delivery items Ebay feedback can close within the delivery period so if no delivery is made you cannot give bad feedback. This has happened once and the items were never delivered. It appears to be happening again. This practice appears to encourage and make it easy for bad sellers

You said long shipping times where the feedback window closes before delivery encourages and makes it easy for "bad sellers". Encourages them to do what exactly? What might a seller do differently if they suspect an item will arrive after feedback is closed?

They can't send nothing - a buyer can still claim their payment through eBay or PayPal. Likewise if they send something different or damaged. So what does a seller stand to gain? I say nothing. And they'd be gambling anyway - their shipment might catch a lucky break and make it onto a plane, arriving with plenty of time for feedback.

A bad buyer on the other hand - they can certainly take advantage of the delayed shipping, and the selling section of this forum is peppered with sellers complaining of refund cases closed against them for items still in transit that were later delivered, and a buyer who's gone to ground.

Such a buyer, encouraged by knowledge of likely delays, risks at worst getting what they paid for in a reasonable amount of time, but is hoping a delay nets them both a refund and the item's eventual delivery. And this is exactly why most sellers shut down international shipping when the extent of the delays — and eBay's failure to account for them properly — became apparent.

So no, sellers don't gain anything - sellers are at the mercy of bad buyers.

And I'm not biased - I'm not a bad seller

Re: why does ebay feedback often close before a delivery has been made

padi*0409 — Sun, 05 Jul 2020 13:26:32 GMT

"A bad buyer on the other hand - they can certainly take advantage of the delayed shipping, and the selling section of this forum is peppered with sellers complaining of refund cases closed against them for items still in transit that were later delivered, and a buyer who's gone to ground.

So no, sellers don't gain anything - sellers are at the mercy of bad buyers."

Unfortunately tazzie, so very true...............

Re: why does ebay feedback often close before a delivery has been made

4channel — Sun, 05 Jul 2020 13:38:33 GMT

@shatojak1 wrote:
I can't see your logic. How does closing feedback before the end of a long delivery period benifit buyers?
You appear to have a biased opinion.

I certainly hear you shatoiak1! The close of feedback before the end of a long delivery benefits no honest or dilligent person. That's why I threw up for discussion here that the feedback time be restored to the pre-2008 allowing time of three months. I forgot to add that I have been strung along by 4 sellers in the past who said they'd rectify a situation. Because I have a life outside of here, I don't have time to check emails and reply all the time. Anyway, I bought an item from a guy in Europe some years ago and he said he had another one that would replace the defective one. By the time I realised he never sent it, the FB time had run out. Another seller in Australia last year deliberately took long times to reply to me and by the time I remembered about FB, it was too late. I tried to get my money back from PayPal but it didn't happened. The item was a book. A dirty filthy book with insect feces on the cover. The sod deliberately sent it to me with a description that was misleading.

Some sellers will string buyers along unitl the buyers options have run out. Sometimes FB is the best leverage to keep the sods honest. (Talking about the bad ones OK)

Re: why does ebay feedback often close before a delivery has been made

repentatleisure1952 — Sun, 05 Jul 2020 23:47:43 GMT

I hear ya.

It is so time consuming to open a case for NAD.

Last year it took me nearly a minute to open two cases & the same amount of time to escalate & receive a refund.

I should have spent a month going back & forth with the seller.

Re: why does ebay feedback often close before a delivery has been made

springyzone — Mon, 06 Jul 2020 00:29:50 GMT

@shatojak1 wrote:
The supplier was from Hong Kong, they are still selling on Ebay. Each time I checked the order it showed a new delivery date, just a few days away, but the product never arrived.
I contacted them after waiting many weeks, they said they would send the items again. Neither sets of items ever arrived.
I contacted them again requesting the second delivery date, they did not respond.
By then there was no feedback option.

When I finanally established that they had no intention of supplying I bought the product from another supplier with no problems.
It was not a high cost item but the long period waiting for the order to be completed was very annoying.
I had no idea how to open a dispute. I have no idea how to contact Ebay.
I have bought dozens of items on Ebay quite sucessfully.

There's your problem, right there. You have no idea how to open a dispute. Time to learn. Read up the terms & conditions & processes. Hopefully you won't need them in the future, but tuck the knowledge away, just in case.

It sounds to me as if the problem isn't the time allowed for feedback but more the fact you waited too long.

Tuckcase made a comment that it only takes a moment to open an official case and that no one should spend weeks going back & forth with a seller. That basically is the bottom line.

If an item does not arrive within a few days of the expected arrival date, you are best to just open an item not received claim. Some sellers will try to string you along for weeks till the time for doing anything has passed.

You may not be able to give feedback but the good news is that if you paid via paypal, you can possibly still open a claim with them for your money back. You get 180 days.

Go on, read up how to make a claim and follow through with that claim. Having to refund you will hurt a seller as much if not more than getting bad feedback.

Re: why does ebay feedback often close before a delivery has been made

4channel — Mon, 06 Jul 2020 00:53:37 GMT

@repentatleisure1952 wrote:
I hear ya.

It is so time consuming to open a case for NAD.

Last year it took me nearly a minute to open two cases & the same amount of time to escalate & receive a refund.

I should have spent a month going back & forth with the seller.

It takes a minute to open a case but that's after having to get a couple or more replies from a seller before opening a case. I like to see where it's going so me and seller can resolve an issue amicably . And for me to determine if an item is NAD, it may take a week of running an item if it's a 35 plus year old hi-fi item. Capacitors dry out and leak and they have a mind of their own sometimes.

And that all goes out the window when items are taking nearly as long or longer than the feedback time allows.

Also, when you're assessing a high-end piece of hi-fi equipment, there's a lot more to it than just what the ear tells you.

A friend of mine was victim to a dirty cunning trick where the seller had hot-wired a dead channel on a 4 channel system to another live one. It was cleverly done and it was only discovered when I checked each one individually and used a multi-meter to get the levels and resistance checked of each output, on and off. Then the very heady item had to be repacked, carried back to a bus company to ship it to the seller. A big effort after ringing up seller and getting a false promise.

I have had at least 4 cases that I can immediately recall where Paypal has sided with the seller, leaving me with a valueless or damaged item. In another case where PayPal stepped in and payed me out of their own purse, I had to send (inferior and creased) item back to seller and from memory, pay for it myself. PayPal only part refunded me. This US seller r*******t sells memorabilia, records, books and often misleads buyers about the items which are nothing more than pages pulled out of magazines. Being able to give a neutral or negative is a valuable warning to other unsuspecting customers. Oh and guess what, this was years ago and I ran out of FB time. More to the story = Yes!

Re: why does ebay feedback often close before a delivery has been made

repentatleisure1952 — Mon, 06 Jul 2020 01:05:28 GMT

So why would you spend time going back & forth about a dirty filthy book?

Me...straight to NAD.