topic Re: What to do? in Buying

What to do?

semlon — Sat, 11 Jul 2020 03:44:43 GMT

I paid for and "purchased" an item before 5.30am. I got a message just under an hour later saying thank you.

More than FIVE hours later, I got a message saying the item is not available and saying they would help me to cancel.

This is unacceptable as it seems the item either did not exist or did but was sold to someone else AFTER I paid. (there has been no contact by the seller since to say what happened or on anything) and since the item is a battery charger and I had already purchased a battery elsewhere, I will not be able to use the battery now (and I would have gone elsewhere).

I am NOT going to request to cancel on principal

The money should have been refunded immediately to my account as cash so I could use it again.

I want to bring this up with Ebay (for them to examine if the same item WAS sold to someone else AFTER I paid.

This is not huge money but I am more likely going to have to consider it as theft.

I guess there is no way to contact Ebay over this yet?

Re: What to do?

kopenhagen5 — Sat, 11 Jul 2020 03:44:30 GMT

You can only use chat with eBay as their call centre is closed due to Covid-19.

But they will just tell you that the seller is probably out of stock and didn't realise.

When it is cancelled you get a refund back to the funding source.

Even though it is poor form by the seller, not much else you can do.

We all make mistakes sometimes.

Re: What to do?

tazzieterror — Sat, 11 Jul 2020 04:10:27 GMT

@semlon wrote:
...

This is not huge money but I am more likely going to have to consider it as theft.
...

This is NOT theft so I'm going to have consider this post as RIDICULOUS.

Given all the things happening in the world today, an out-of-stock battery charger shouldn't even register on the scale of "worth chucking a public tantrum over".

All the foot-stomping in the world won't cause the charger to miraculously appear back in stock, and you can't compain about not getting a refund if you're not willing accept an order cancellation!

And refunds are processed in the same way that payment was originally made.

Good luck with your protest!

Re: What to do?

papermoon.lady — Sat, 11 Jul 2020 04:26:51 GMT

Sometimes I have also seen sellers who sell the same items on other sites (same username, sama rare vintage items), so apparently this is allowed. In general on eBay an item shows as out of stock once the last item is sold. But the seller could have made a mistake in the number of available items. Or maybe they sold the item somewhere else.

Re: What to do?

davewil1964 — Sat, 11 Jul 2020 06:21:35 GMT

@semlon wrote:
I paid for and "purchased" an item before 5.30am. I got a message just under an hour later saying thank you.
More than FIVE hours later, I got a message saying the item is not available and saying they would help me to cancel.

This is unacceptable as it seems the item either did not exist or did but was sold to someone else AFTER I paid. (there has been no contact by the seller since to say what happened or on anything) and since the item is a battery charger and I had already purchased a battery elsewhere, I will not be able to use the battery now (and I would have gone elsewhere).

I am NOT going to request to cancel on principal
The money should have been refunded immediately to my account as cash so I could use it again.

I want to bring this up with Ebay (for them to examine if the same item WAS sold to someone else AFTER I paid.

This is not huge money but I am more likely going to have to consider it as theft.

I guess there is no way to contact Ebay over this yet?

You purchased an item BEFORE 5.30AM and are surprised the seller took 5 hours to contact you? On a Saturday?

Not everybody gets up before dawn on a Saturday (or any day) to start work.

Get your charger from somewhere else. Maybe a shop. Or the person you bought the battery from.

Re: What to do?

4channel — Sat, 11 Jul 2020 11:52:16 GMT

semlon
(235 ) View Listings

Community Member
Posts: 1
Registered: 8 hours ago

What to do?[ Edited ]

8 hours ago - last edited 8 hours ago

I paid for and "purchased" an item before 5.30am. I got a message just under an hour later saying thank you.
More than FIVE hours later, I got a message saying the item is not available and saying they would help me to cancel.

This is unacceptable as it seems the item either did not exist or did but was sold to someone else AFTER I paid. (there has been no contact by the seller since to say what happened or on anything) and since the item is a battery charger and I had already purchased a battery elsewhere, I will not be able to use the battery now (and I would have gone elsewhere).

I am NOT going to request to cancel on principal
The money should have been refunded immediately to my account as cash so I could use it again.

I want to bring this up with Ebay (for them to examine if the same item WAS sold to someone else AFTER I paid.

This is not huge money but I am more likely going to have to consider it as theft.

I guess there is no way to contact Ebay over this yet?

Hi semion. I'm sorry to hear of your dilemma. I know how frustrating it can be when you purchase an item and then find out it's not available. I'd just like some clarification though, you are talking about a "Buy it Now" purchase and not an auction you bid on and won right?

The post below by papermoon. lady gives an account of what may have taken place.

papermoon.lady
(529 ) View Listings
Community Member
Posts: 495
Registered: ‎07-02-2006

Re: What to do?[ Edited ]

in reply to semlon
7 hours ago - last edited 7 hours ago

Sometimes I have also seen sellers who sell the same items on other sites (same username, sama rare vintage items), so apparently this is allowed. In general on eBay an item shows as out of stock once the last item is sold. But the seller could have made a mistake in the number of available items. Or maybe they sold the item somewhere else.

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4channel

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Yes papermooon.lady, I've come across this too. The seller's usually have to be on the ball though. Just using a website like Music Stack for example. A seller with the same kind of name that you described an item and within a few hours the item on eBay had closed.

@semion, perhaps you could leave a neutral feedback explaining what had happened. Personally I'm not a great fan of sellers who list on multiple sites with the same inventory. Yours could be that kind of issue.

Re: What to do?

4channel — Sat, 11 Jul 2020 11:54:42 GMT

Also give it another try and ask seller what happened. explain your dismay while being courteous and mention about the charger etc.

Re: What to do?

4channel — Sat, 11 Jul 2020 11:58:34 GMT

* * *
@semlon wrote:

I paid for and "purchased" an item before 5.30am. I got a message just under an hour later saying thank you.
More than FIVE hours later, I got a message saying the item is not available and saying they would help me to cancel.

This is unacceptable as it seems the item either did not exist or did but was sold to someone else AFTER I paid. (there has been no contact by the seller since to say what happened or on anything) and since the item is a battery charger and I had already purchased a battery elsewhere, I will not be able to use the battery now (and I would have gone elsewhere).

I am NOT going to request to cancel on principal
The money should have been refunded immediately to my account as cash so I could use it again.

I want to bring this up with Ebay (for them to examine if the same item WAS sold to someone else AFTER I paid.

This is not huge money but I am more likely going to have to consider it as theft.

I guess there is no way to contact Ebay over this yet?
@davewil1964 wrote:

'You purchased an item BEFORE 5.30AM and are surprised the seller took 5 hours to contact you? On a Saturday?

Not everybody gets up before dawn on a Saturday (or any day) to start work.

Get your charger from somewhere else. Maybe a shop. Or the person you bought the battery from.

Well someone was awake to thank you or was that an auto-generated message that semion got within the hour?

Re: What to do?

tazzieterror — Sat, 11 Jul 2020 12:04:19 GMT

Honestly 4channel, what is the point in these ridiculous quotations? You're spamming the page with multiple copies of messages that take up 5x the space of a normal quote and for what? Making it it difficult for everyone to read?

You harp on to others about showing courtesy - maybe if you showed a little yourself you might get some of that respect you're craving.

Re: What to do?

danieh_6 — Sat, 11 Jul 2020 12:15:39 GMT

Have to agree with Kopen here.

Everyone makes mistakes.

Sellers fault, poor inventory management/ API not refreshing fast enough.

OP the seller has an automated message to thank you.

Then when the seller has actually logged onto his computer he is realized he is out of stock. You should give the seller a little bit of slack it was early in the morning all sellers are humans (at least I hope). So most have to live normally out side of eBay and aren't processing robots.

I understand your frustration but there's not much that can be done. When it's cancelled you get a refund back to the funding source.

Re: What to do?

4channel — Sat, 11 Jul 2020 12:21:39 GMT

@tazzieterror wrote:

Honestly 4channel, what is the point in these ridiculous quotations? You're spamming the page with multiple copies of messages that take up 5x the space of a normal quote and for what? Making it it difficult for everyone to read?

You harp on to others about showing courtesy - maybe if you showed a little yourself you might get some of that respect you're craving.

Interestiing that you strategically use the word spamming just as your compatriot use the term stalking . Wrong wrong wrong. And if you look, one mesaage is a dual reply.

I don't crave anything except that newbies and others be treated fairly but that's anorther issue for another day.

QUOTE: "spamming" Give it a rest sir

Re: What to do?

gewens — Sat, 11 Jul 2020 12:23:06 GMT

Hello,everyone. To be respectful is very important in your interaction with other members here. I'd like to remind you that content that is harmful, hostile, threatening, abusive, baiting, vulgar, defamatory, harassing, or includes hate or racist speech, name calling, or profanity will be edited or removed. Please read about our policy here: https://community.ebay.com.au/t5/Community-Feedback/Updates-coming-to-eBay-com-au-Discussion-Boards/m-p/2065522#M2 Thanks very much. 🙂

Re: What to do?

tazzieterror — Sat, 11 Jul 2020 12:47:27 GMT

@4channel wrote:
Interestiing that you strategically use the word spamming just as your compatriot use the term stalking . Wrong wrong wrong. And if you look, one mesaage is a dual reply.

I don't crave anything except that newbies and others be treated fairly but that's anorther issue for another day.

QUOTE: "spamming" Give it a rest sir

QUOTE: " "spamming" Give it a rest sir "

But that is exactly what you are doing - filling up the page with duplicate information (and a huge chunks of poorly formatted non-information) to the detriment of those viewing. It's not a strategic choice of word - it's the verb you are verbing!

Again, what is the point? You've been asked more than once by more than one, yet decline to offer a sensible reply.

Re: What to do?

4channel — Sat, 11 Jul 2020 13:17:58 GMT

________________________________________________

@4channel wrote:

QUOTE: " "spamming" Give it a rest sir "

________________________________________________

@tazzieterror wrote:

QUOTE: " "spamming" Give it a rest si"

But that is exactly what you are doing - filling up the page with duplicate information (and a huge chunks of poorly formatted non-information) to the detriment of those viewing. It's not a strategic choice of word - it's the verb you are verbing!

Again, what is the point? You've been asked more than once by more than one, yet decline to offer a sensible reply.

Totally wrong and incorrect what you say. I am doing what many people do with the quote feature.

Spamming is incorrect deliberately chosen by you I believe!

Now, back the subject and with the edited section below, I'll reply to that.

@danieh_6 wrote:

Sellers fault, poor inventory management/ API not refreshing fast enough.

OP the seller has an automated message to thank you.

Then when the seller has actually logged onto his computer he is realized he is out of stock.

Great points. Not sure on how that can be improved but there's a probably a way. Improve that and people like the OP may not experience this. Stil happens now and then.

Re: What to do?

davewil1964 — Sat, 11 Jul 2020 13:29:41 GMT

@4channel wrote:
________________________________________________

@4channel wrote:

QUOTE: " "spamming" Give it a rest sir "

________________________________________________

@tazzieterror wrote:

QUOTE: " "spamming" Give it a rest si"

But that is exactly what you are doing - filling up the page with duplicate information (and a huge chunks of poorly formatted non-information) to the detriment of those viewing. It's not a strategic choice of word - it's the verb you are verbing!

Again, what is the point? You've been asked more than once by more than one, yet decline to offer a sensible reply.
Totally wrong and incorrect what you say. I am doing what many people do with the quote feature.
Spamming is incorrect deliberately chosen by you I believe!

Now, back the subject and with the edited section below, I'll reply to that.
@danieh_6 wrote:

Sellers fault, poor inventory management/ API not refreshing fast enough.

OP the seller has an automated message to thank you.

Then when the seller has actually logged onto his computer he is realized he is out of stock.
Great points. Not sure on how that can be improved but there's a probably a way. Improve that and people like the OP may not experience this. Stil happens now and then.

Not true.

This post, and the one I am quoting, shows the use of the quote function in replying to another poster.

What you have been doing is NOT the simple accepted use. In fact you are the only one doing it. So it would seem to be some sort of agenda on your part, as it certainly isn't standard procedure.

Re: What to do?

4channel — Sat, 11 Jul 2020 14:39:50 GMT

I have on various occasions replied two members on the same post.

No agenda davewill1964 aand please desist from your incorrect portrayal of me. You tried a similar thing on another thread. I just ask that honesty and honour please be your companions and not something else. You'll note that I attempted to bring this thread back on line.

OK, so back to the subject.

I still think that danieh_6 pointing out "Sellers fault, poor inventory management/ API not refreshing fast enough." is a good indicator of what happened to the OP.

Re: What to do?

tazzieterror — Sat, 11 Jul 2020 15:39:45 GMT

@4channel wrote:
I have on various occasions replied two members on the same post.

No agenda davewill1964 aand please desist from your incorrect portrayal of me. You tried a similar thing on another thread. I just ask that honesty and honour please be your companions and not something else. You'll note that I attempted to bring this thread back on line.

OK, so back to the subject.

I still think that danieh_6 pointing out "Sellers fault, poor inventory management/ API not refreshing fast enough." is a good indicator of what happened to the OP.

It is not replying to two members that is being challenged, but rather your decision to include other elements of the page in quotes that at best makes posts difficult to read and at worst is breaking the formatting and causing display errors.

You ask for honesty and honour, yet won't offer consideration and consciousness - I implore you to be the change you wish to see!

Ok, now back to the subject.

How unreasonable it is of the OP to accuse their seller of theft when the OP refuses to allow a cancellation and thus the processing of a refund. It is nearly like the OP doesn't want a resolution but instead would prefer to agitate. A shame.

Re: What to do?

danieh_6 — Sat, 11 Jul 2020 16:06:27 GMT

@tazzieterror wrote:

I disagree, buyer had a bad experience, they aren't happy, seller is selling a product not in stock. Put the buyer in an inconvenience now they have to wait for refund and repurchase another, buyer isn't familar with the workings of eBay, It's fair and Its warranted. I don't think he actually meant it and he is probably unaware about you can list items even if you don't have them. Give them some slack & stop witchhunting them, they have done nothing wrong.

It also doesn't seem like those other threads where a guy buys cheap stuff from china or complaining about negs removed. This is a bit different.

Re: What to do?

tazzieterror — Sat, 11 Jul 2020 20:23:52 GMT

@danieh_6 wrote:
@tazzieterror wrote:
How unreasonable it is of the OP to accuse their seller of theft when the OP refuses to allow a cancellation and thus the processing of a refund. It is nearly like the OP doesn't want a resolution but instead would prefer to agitate. A shame

I disagree, buyer had a bad experience, they aren't happy, seller is selling a product not in stock. Put the buyer in an inconvenience now they have to wait for refund and repurchase another, buyer isn't familar with the workings of eBay, It's fair and Its warranted. I don't think he actually meant it and he is probably unaware about you can list items even if you don't have them. Give them some slack & stop witchhunting them, they have done nothing wrong.
...

Over 200 feedback on an account that's 19 years old, and you think they're unfamilier with the workings of eBay?

It really sounds like a terrible seller, messaging OP back the same day "...and saying they would help me to cancel" - there's nothing worse than a communicative seller who is willing to assist - what a scoundrel!

Re: What to do?

11dustyattic — Mon, 13 Jul 2020 16:08:04 GMT

@tazzieterror wrote:
@danieh_6 wrote:
@tazzieterror wrote:
How unreasonable it is of the OP to accuse their seller of theft when the OP refuses to allow a cancellation and thus the processing of a refund. It is nearly like the OP doesn't want a resolution but instead would prefer to agitate. A shame

I disagree, buyer had a bad experience, they aren't happy, seller is selling a product not in stock. Put the buyer in an inconvenience now they have to wait for refund and repurchase another, buyer isn't familar with the workings of eBay, It's fair and Its warranted. I don't think he actually meant it and he is probably unaware about you can list items even if you don't have them. Give them some slack & stop witchhunting them, they have done nothing wrong.
...
Over 200 feedback on an account that's 19 years old, and you think they're unfamilier with the workings of eBay?

It really sounds like a terrible seller, messaging OP back the same day "...and saying they would help me to cancel" - there's nothing worse than a communicative seller who is willing to assist - what a scoundrel!

Well yet again, another topic completely taken over by you