topic Re: Ebay intervention in Buying

Ebay intervention

kargell — Wed, 19 Aug 2020 00:22:04 GMT

I am convinced Ebay don't want to intervene when there is an issue with a seller as they make the process impossible!

I have messaged the seller, who is obviously a scammer, judging by the reviews and although the amount involved is only $4, this person keeps getting away with the same sale to different people because Ebay won't remove them from the system.

If we can't even report this person properly to Ebay, how on earth do they monitor people like this. Ebay is too big for it's boots and can't handle a simple intervention request. They make is impossible to process a request as it just goes around and around until you give up, like me, in frustration.

Re: Ebay intervention

sandypebbles — Wed, 19 Aug 2020 00:57:49 GMT

eBay only care about buyers

Don't buy from dodgey sellers with garbage feedback , they get away with it because people choose to keep supporting them

eBay do not monitor people if buyers do not report them, it is an auotmated system

Do you really think a scmmer seller is going to respond to a message?

What was the issue and how long since you opened the appropriate dispute?

And did you follow it through before it timed out?

Or was this for the 'digital' item ?

What happened when you tried Live Chat to try and get your problem sorted?

Re: Ebay intervention

lyndal1838 — Wed, 19 Aug 2020 01:13:40 GMT

Have you opened a dispute for the item you are having a problem with? Item not received or not as described?

If it has been opened correctly and you have followed the instructions, waited the appropriate times then you should be able to escalate for ebay to step in and help.

I have never found ebay to be backward in coming forward to intervene when a buyer asks for help....they are very happy to make the seller pay up.

There does not seem to be anything too frustrating in the above steps....try it!!

Re: Ebay intervention

padi*0409 — Wed, 19 Aug 2020 01:46:08 GMT

I presume it's the seller you left the neg for :-

https://www.ebay.com.au/itm/The-Barefoot-Investor-The-Only-Money-Guide-by-Scott-Pape-Digital-/143651558124?_trksid=p2349526.m4383.l10137.c10&nordt=true&rt=nc&orig_cvip=true

It clearly states in the listing that it's a digital download to a PDF (did you look in your emails for the download ?), and as such it is not covered by eBay's MBG :-

https://pages.ebay.com.au/ebay-money-back-guarantee/

If you want to jump through the hoops, Paypal does cover digital downloads in their Resolution Centre.

Re: Ebay intervention

imastawka — Wed, 19 Aug 2020 01:55:28 GMT

Poor seller has more than one neg from people who can't read that it's a digital download.

Re: Ebay intervention

padi*0409 — Wed, 19 Aug 2020 02:02:05 GMT

@imastawka wrote:
Poor seller has more than one neg from people who can't read that it's a digital download.

I wonder if they normally buy audio books Stawks ?

Re: Ebay intervention

cezm — Wed, 19 Aug 2020 02:02:25 GMT

@imastawka wrote:
Poor seller has more than one neg from people who can't read that it's a digital download.

Agree though perhaps the seller should remove 'paperback' from item specifics and description

Re: Ebay intervention

imastawka — Wed, 19 Aug 2020 02:03:40 GMT

Seller has tried to circumvent the problem with a revision to the title to read 'Download'

Still hasn't helped.

They could get those negs removed, if they knew.

They're clearly unjustified

Re: Ebay intervention

padi*0409 — Wed, 19 Aug 2020 02:09:05 GMT

@imastawka wrote:
Seller has tried to circumvent the problem with a revision to the title to read 'Download'

Still hasn't helped.

They could get those negs removed, if they knew.

They're clearly unjustified

Yep, but probably only the ones from 14th July when the title revision was made Stawks.

Re: Ebay intervention

kargell — Wed, 19 Aug 2020 02:35:09 GMT

Normally I check the reviews before I buy but for some reason I didn't in this case. When I wrote to the scammer I wasn't aware of the situation at that stage, and of course I don't believe a scammer is going to respond to a message. However ebay require me to send them messages for the time frame they request.

And the dispute has been open for 2 weeks and now I can't move forward because of the stupid process.

Not aware of Live Chat, will try that now.

Re: Ebay intervention

kargell — Wed, 19 Aug 2020 02:36:57 GMT

Have opened a dispute but the process goes around and around. It's the escalation part that is not happening.

Re: Ebay intervention

kargell — Wed, 19 Aug 2020 02:39:20 GMT

The seller asked for my email address which is against Ebay's rules so how could they have sent it to me anyway? No, it's not in my emails or my junk folder.

Re: Ebay intervention

kargell — Wed, 19 Aug 2020 02:40:36 GMT

I don't recall reading it as a digital item, I am sure it read paperback when I ordered it. I wouldn't be feeling sorry for the seller.

Re: Ebay intervention

sandypebbles — Wed, 19 Aug 2020 02:46:01 GMT

Reviews are for the product, not for a seller

If you thought you were being sent a book in the post and did not get it, you open an item not recieved dispute

No need to message the seller before doing so

What did the estimated delivery date show when you bought the item?

Re: Ebay intervention

kargell — Wed, 19 Aug 2020 02:45:30 GMT

Oh I see, thanks for that clarification.

I have opened a dispute saying not received and ebay asked me to message the seller, which I did twice and ebay says I can now ask them to intervene but that is the whole issue - I have followed instructions and it keeps going round and round in a circle.

Re: Ebay intervention

padi*0409 — Wed, 19 Aug 2020 02:45:46 GMT

@kargell wrote:

The seller asked for my email address which is against Ebay's rules so how could they have sent it to me anyway? No, it's not in my emails or my junk folder.

They can send the PDF through eBay messages. Though after a transaction you can swap email addresses.

Re: Ebay intervention

padi*0409 — Wed, 19 Aug 2020 02:52:51 GMT

@kargell wrote:

I have opened a dispute saying not received and ebay asked me to message the seller, which I did twice and ebay says I can now ask them to intervene but that is the whole issue - I have followed instructions and it keeps going round and round in a circle.

You will likely lose the case since it was a digital download and not covered by eBay's MBG as I pointed out earlier :-

https://pages.ebay.com.au/ebay-money-back-guarantee/

Re: Ebay intervention

papermoon.lady — Thu, 20 Aug 2020 06:17:26 GMT

The original listing said "digital" in the title.

However, the seller had copied and pasted some information about the book from another site, and this information mentions "paperback", which some buyers might have found confusing.