topic Unable to buy items in Buying

Unable to buy items

a_boobear — Fri, 28 Aug 2020 18:27:52 GMT

I have two items in my cart that I'm trying to buy (both from the same seller) however when I go to pay I get a "We cannot process your payment" message. I've tried using PayPal and my debit card, and I got my brother to try it too but he got the same message?

Re: Unable to buy items

sandypebbles — Fri, 28 Aug 2020 18:45:37 GMT

Does the seller accept those payment methods?

Have you double checked your PayPal in case the money has actually come out (the message might be an error?)

Did your brother try using your account or his?

Have you unpaid item strikes against you in the past?

Does the seller post to your location?

Have you sent a message to the seller and asked them if they know of any problem with them accepting payments?

Re: Unable to buy items

4channel — Fri, 28 Aug 2020 20:53:59 GMT

@a_boobear wrote:
I have two items in my cart that I'm trying to buy (both from the same seller) however when I go to pay I get a "We cannot process your payment" message. I've tried using PayPal and my debit card, and I got my brother to try it too but he got the same message?

It could be as sandypebbles suggested about being a location thing. I've had that come up when the seller hasn't had their settings done to include Australia. After I've contacted the seller and they've adjusted it, I've been able to pay. Perhaps that may be it.

Re: Unable to buy items

a_boobear — Sat, 29 Aug 2020 15:51:01 GMT

It says they accept them both and I have double checked my PayPal too. My brother tried using his own eBay account after I transferred the funds over but it still didn't work. I've messaged the seller about it but I've yet to hear back, it says they ship to my country though

Re: Unable to buy items

sandypebbles — Sat, 29 Aug 2020 19:04:59 GMT

Do you have a PO Box address ?