topic Re: Express Post in Buying

Express Post

dirtdweller55 — Fri, 03 Aug 2012 08:17:39 GMT

Hi all, I paid for express post for 2 books last Sunday and haven't recieved them as yet, I didn't really have a choice re the express post, it was all the seller offered..but I was fine with that.

I can't help now but feel annoyed but worried I might be being unreasonable in feeling angry in paying for something that was not forthcoming. 😞

Am I being unreasonable? The seller says they were posted on Thursday but I'm in AP direct line and have never not recieved an express post the next day.

Thanks guys. Your opinions welcomed.

Re: Express Post

extra-keen — Fri, 03 Aug 2012 08:42:28 GMT

Perhaps you could politely ask the seller for the item/tracking number, then check it out on Australia Post to see if it shows up as lodged, or where it is now. You never know!

Sometimes express items do go missing - it has happened to me.

Re: Express Post

sparkes9669 — Fri, 03 Aug 2012 10:39:47 GMT

I can't help now but feel annoyed but worried I might be being unreasonable in feeling angry in paying for something that was not forthcoming. 😞

Am I being unreasonable? The seller says they were posted on Thursday but I'm in AP direct line and have never not recieved an express post the next day.

It is not unreasonable to expect that the item be posted by express post as that is what you have paid for. If it turns up as standard mail then I would mark the sellers postage DSR with 1 star.

But as it has already been pointed out sometimes even express post can become lost. As already suggested contact the seller. The way they respond will give you a clue if there is a problem

Re: Express Post

jensmanchester-australia — Fri, 03 Aug 2012 11:17:03 GMT

The seller says they were posted on Thursday but I'm in AP direct line and have never not recieved an express post the next day.

The seller may not be in the express post network zone which means it could take a couple of days to arrive.

If it was posted Thursday it should be there my Monday but you could email the seller and request the tracking number.

If it was scanned in at the time of posting it will be trackable on the AP site. If it wasn't scanned in at time of lodgement it will showing on the tracking site when it reaches the destination Post Office.

Re: Express Post

dirtdweller55 — Fri, 03 Aug 2012 12:04:52 GMT

Thanks everyone, I was actually a bit peeved that it wasn't posted till yesterday, when I bought them last Sunday..I would have thought if one only had the option of express post, the seller would post asap...like mon,tues, wed even..but not till Thursday seems a tad slack. 😞

Re: Express Post

thebraff — Fri, 03 Aug 2012 12:57:15 GMT

The seller may not be in the express post network zone which means it could take a couple of days to arrive.

If that happens to be the case then the seller has no right charging for Express Post?

I would be annoyed also with it only being posted yesterday if it was paid for on Sunday.

I agree with the others. Ask for a tracking number.

Re: Express Post

phorum_junkie* — Fri, 03 Aug 2012 13:06:16 GMT

If that happens to be the case then the seller has no right charging for Express Post?

Express will still be a lot quicker than regular post even if one or both of the members are not in a next day delivery area.

Some sellers use express satchels in the mistaken belief that they qualify for seller protection with Paypal.

Re: Express Post

jensmanchester-australia — Fri, 03 Aug 2012 13:35:01 GMT

If that happens to be the case then the seller has no right charging for Express Post?

As a WA based seller I use express post 90% of the time.

Regular post from WA takes forever and I find my eastern states buyers are thrilled to receive their parcels quickly.

When using express post most of my buyers receive their parcels in two days. If using regular post many of them would have to wait a week or longer for their parcel to arrive.

Re: Express Post

dirtdweller55 — Fri, 03 Aug 2012 14:33:40 GMT

The seller has supplied a tracking number but Australia Post tracking tool says 'no events found'. Would that mean it hasn't been scanned anywhere at all? like..not even really sent even though the seller says it has? wouldn't AP have a record of it from the original PO?

The seller clicked the 'sent' icon Thursday, so I'm presuming that's when they sent it.

To me it doesn't seem adequate to charge for express post then not even post it for 4 days. Their address is Brisbane...which should be overnight. I received a parcel from Kallangur which is thousands of miles,( outback Queenlsand) from me in 3 days normal post.

I know I'm having a bit of a whinge, but it's just annoyed me a bit..and needed a little input as I hate to go off at a seller without good cause.

Re: Express Post

lyndal1838 — Fri, 03 Aug 2012 15:02:15 GMT

It just means that it was not scanned in at a Post Office. It could still have been posted in an Express Post box, so just wait till it arrives and see if there is anything showing on the package.

Re: Express Post

lyndal1838 — Fri, 03 Aug 2012 15:04:00 GMT

Did you pay with paypal?

The delay may have been due to the seller withdrawing the paypal payment to their bank account.

Re: Express Post

blue-lily — Fri, 03 Aug 2012 22:19:59 GMT

To me it doesn't seem adequate to charge for express post then not even post it for 4 days. Their address is Brisbane...which should be overnight. I received a parcel from Kallangur which is thousands of miles,( outback Queenlsand) from me in 3 days normal post.

Umm Kallangur is not thousands of miles inland in the QLD outback, it's basically a suburb of brisbane near petrie, murrumba downs.

Re: Express Post

dirtdweller55 — Sat, 04 Aug 2012 00:27:36 GMT

lol! thank leginsau! I asked my hubby where that was and he said 'oh outback q'land somewhere.'

Thinks he knows everything that one haha!

Anyway, thanks guys for your input, I'm over my little hissy fit and I'm sure all will be fine. 🙂

Re: Express Post

koalablue12 — Sat, 04 Aug 2012 01:29:55 GMT

Be patient it will no doubt turn up, but as others have said if it is in packaging less than an express satchel I would be marking down DSR's and making my feelings known in the feedback.

Also - if I, as a seller was charging and advertising 'express' post I have to admit I would be sending the item the very next business day, waiting 4 days kind of makes 'express' nul and void IMO

Re: Express Post

bigbrickshop — Sat, 04 Aug 2012 01:41:17 GMT

To me it doesn't seem adequate to charge for express post then not even post it for 4 days. Their address is Brisbane...which should be overnight.

It's always important to check the seller's handling time when making a purchase. Not all sellers can post immediately.

"Will usually post within 3 business days of receiving cleared payment"