topic Re: Damaged goods received in Buying

Damaged goods received

modit_bigfoot_com — Wed, 23 Sep 2020 06:16:11 GMT

I received a shipment from the US which used the global shipping program (GSP), the good arrived broken. The plastic cover was for a HP printer, and the 2 hinge pins were completly broken off, it had been packed well with adequate packing to protect it for normal shipping.

I have contacted the seller who says he is not responsible as it left him in 1 peice, i can find no where on eBay on how to contact them regarding this issue.

Its not the first time i have received goods though the eBay GSP that have either been broken or packaging cut open. Does anyone know what steps need to be taken to contact eBay, my veiw is that the GSP shipper probably mis handled it and through a much heavier item onto it.

Re: Damaged goods received

lyndal1838 — Wed, 23 Sep 2020 06:20:10 GMT

The seller is correct.....once the item is received at the GSP hub the seller has no more responsibility for it.

You need to make a claim for the damaged item through the GSP.....sorry I don't know where to find it as I have never had to make a claim.

Re: Damaged goods received

imastawka — Wed, 23 Sep 2020 06:43:03 GMT

They've hidden it well. You used to be able to type GSP into Help and get all the info.

But not anymore.....I've looked everywhere.

Maybe someone who's actually gone through it will help.

Re: Damaged goods received

*tippy*toes* — Wed, 23 Sep 2020 07:52:55 GMT

4channel might know, because I know he's received damaged goods before. I'm not sure if the seller fixed it or GSP though.

Re: Damaged goods received

4channel — Wed, 23 Sep 2020 22:09:35 GMT

@*tippy*toes* wrote:
4channel might know, because I know he's received damaged goods before. I'm not sure if the seller fixed it or GSP though.

I'll take the bait (if it is bait). Yes, it was "the very rare dvd box set" and it was the seller who at her own cost replaced it with the second of two copies she had.I've only bought off auctions with GSP as the carrier about 4 times. One never arrived as well.

Now, believe it or not, just yesterday I had an item arrive from the US, and it was a record LP. The listing had the shipping as GSP. I snapped it up because of the price and there was only one or two other copies on eBay and this was the cheapest one. Well, it has what appears to be a split / crack on the first track, going the width of that track. Or is it a defect? It looks like a split (stress fracture) as the mark is uniform on both sides but hasn't broken the edge. The box is one of those standard record LP mailers. There was just bubble wrap on either side and no other protection (Possibly). Because I had 3 orders arrive at the same time and unpacked them all at the same time, I'm only about 80% sure it didn't have a sheet of thin cardboard. I think that one sheet is from the local seller but like I said, I'm not 100% sure. The box does have a crease and something could have been dropped on it to cause the issue. Who knows???

There's no way to tell if the item has been re-packed or if that's how the seller sent it. I do know that with a couple of video tapes I got more than 2 years ago, the repacking was bad. There was no protection on one end of the package. Anyway tapes were fine. But it does show that their re- packing and handling care needs refinement.

BTW: The cover of the LP has torn right though on the back and it could be because the record was sliding around. This is why sellers usually take them out of the cardboard outer sleeve. But many US LPs as you know *tippy*toes* are just held together by the artwork that is glued over 2 sheets of cardboard.

Re: Damaged goods received

davewil1964 — Wed, 23 Sep 2020 22:48:26 GMT

So that's a 'NO' to the question of how to get the GSP charges refunded.

Re: Damaged goods received

*tippy*toes* — Thu, 24 Sep 2020 00:09:19 GMT

No 4channel, it wasn't bait. I knew that you'd had items arrive damaged. I just wasn't sure if any were through GSP.

Re: Damaged goods received

4channel — Thu, 24 Sep 2020 05:03:24 GMT

@davewil1964 wrote:
So that's a 'NO' to the question of how to get the GSP charges refunded.

Please contact me via PM to discuss the issues you have with me davewil1964.

Re: Damaged goods received

4channel — Thu, 24 Sep 2020 05:05:02 GMT

@*tippy*toes* wrote:
No 4channel, it wasn't bait. I knew that you'd had items arrive damaged. I just wasn't sure if any were through GSP.

OK fair enough *tippy*toes*, all good. Anyway, you would know about US LPs and how flimsy they are.

Re: Damaged goods received

davewil1964 — Thu, 24 Sep 2020 05:18:21 GMT

I don't have issues with you, but the question tippy and I were referring to was getting the GSP portion refunded. We didn't really need a recap of your experiences unrelated to that.

Re: Damaged goods received

imastawka — Thu, 24 Sep 2020 06:03:52 GMT

4channel, people are actually asking for your advice on getting a refund from the GSP and how to go about it.

You're always spouting that you know the GSP, so now's your chance.

Have you not read the OP?

They need to know how to go about it - not your ~~bad~~ anecdotes

Re: Damaged goods received

4channel — Thu, 24 Sep 2020 07:38:27 GMT

@imastawka wrote:
4channel, people are actually asking for your advice on getting a refund from the GSP and how to go about it.

You're always spouting that you know the GSP, so now's your chance.

Have you not read the OP?

They need to know how to go about it - not your ~~bad~~ anecdotes

I was replying to *tippy*toes*

Quote:" not your bad anecdotes"

*SIGH*

Re: Damaged goods received

davewil1964 — Thu, 24 Sep 2020 07:51:32 GMT

But you didn't answer the question.

*Sigh*

Re: Damaged goods received

imastawka — Fri, 25 Sep 2020 02:24:20 GMT

4channel, if you can't give the OP an answer, then what we assume about you is correct.

We're all relying on you for an answer to the OP's problem.

edit: I forgot *sigh

Re: Damaged goods received

4channel — Fri, 25 Sep 2020 02:44:14 GMT

Sorry to both of you but I'm not going to take your bait.

Re: Damaged goods received

lyndal1838 — Thu, 24 Sep 2020 11:02:55 GMT

So stawks is right....you dont know the answer but must blather on to big note yourself.

Pity you don't recognise the difference between baiting and asking a genuine question for help.

Re: Damaged goods received

4channel — Thu, 24 Sep 2020 11:11:15 GMT

Lyndal there are two members who I won't mention but you may know who they are. They play a game and I'll leave it at that.

However I will say that some people believe they have strength in numbers.

Adults Ha!

Re: Damaged goods received

davewil1964 — Thu, 24 Sep 2020 11:42:20 GMT

So you still have no answer to the question.

Why not just admit it instead of trying to play the victim?

If I was asked a question and I didn't know the answer I would say that...

Re: Damaged goods received

imastawka — Thu, 24 Sep 2020 12:10:23 GMT

No bait 4 channel

READ THE OP

Answer the OP.............not us

Re: Damaged goods received

modit_bigfoot_com — Fri, 25 Sep 2020 02:41:12 GMT

After some google searches I came across this tread https://community.ebay.com/t5/Archive-Selling/Process-for-Filing-a-Damage-Claim-via-GSP/td-p/26095610

I have made a return request following the steps within that thread, and see what will happens next. Will update once I hear something back.