topic Re: Money back guarantee policy in Buying

Money back guarantee policy

erili40 — Fri, 25 Sep 2020 08:53:33 GMT

I was wondering if anyone had experiences when using the return feature. I've honestly never had to use it but this is the first time I've received a product that just doesn't work which is basically a Windows 10 USB + key.

Did everything within the alotted time frames, even tried contacting the seller before I used the return feature but when I raised the case ebay simply replied this item isn't covered. I have read the policy and yes it clearly states digital goods are not covered but this isn't digital, part of the price includes a physical usb drive.

If there are others who had similar issues what was the outcome?

Re: Money back guarantee policy

sugar249 — Fri, 25 Sep 2020 21:42:21 GMT

@erili40 wrote:
I was wondering if anyone had experiences when using the return feature. I've honestly never had to use it but this is the first time I've received a product that just doesn't work which is basically a Windows 10 USB + key.

Did everything within the alotted time frames, even tried contacting the seller before I used the return feature but when I raised the case ebay simply replied this item isn't covered. I have read the policy and yes it clearly states digital goods are not covered but this isn't digital, part of the price includes a physical usb drive.

If there are others who had similar issues what was the outcome?

Sorry a USB is digital, yes it is a physical device, but you purchased it for the digital product on it (Windows 10), they dont cover digital items because you could have used it (download from USB), and then attempt to return it, although you have the benefit of the product.

Re: Money back guarantee policy

silver-fox-bullion — Sat, 26 Sep 2020 06:27:59 GMT

I would be running a good virus checker through your computer as well. It an old trick to sell/give someone a usb stick and put a virus/spywear or keylogging software on it.

Re: Money back guarantee policy

trump6666 — Sat, 26 Sep 2020 11:11:49 GMT

Yes I used it the other day and wish I hadnt, item the seller sent was incorect and I spent $33 sending it back to China to only recieve my initial cost of goods not the postage. the seller now has cut communications and I have zero avenues I can find to recoup those cost. Anyone got any ideas??

Re: Money back guarantee policy

davewil1964 — Sat, 26 Sep 2020 11:22:16 GMT

You have done your dough.

Always get the money for the return up front.