topic Re: returns in Buying

returns

lt.jones — Sun, 11 Oct 2020 11:46:48 GMT

Do you have grounds to return an item if the title is wrong but the description is correct? For example, if the title says 'genuine real leather', but the description says its PU leather (plastic fake leather).

if you bought the item from the title description, is that a good enough reason to refund?

Re: returns

4channel — Sun, 11 Oct 2020 12:48:33 GMT

IMO that should be enough reason to return it. The title is often what gets people to jump on something.

Re: returns

gutterpunkz05 — Sun, 11 Oct 2020 13:31:29 GMT

@lt.jones wrote:
Do you have grounds to return an item if the title is wrong but the description is correct? For example, if the title says 'genuine real leather', but the description says its PU leather (plastic fake leather).
if you bought the item from the title description, is that a good enough reason to refund?

Not quite that simple

https://jacksonwayne.com/pages/full-grain-leather-vs-genuine-leather

Re: returns

kopenhagen5 — Sun, 11 Oct 2020 19:59:38 GMT

Yes.

If the item is purely PU, then it is a false title and probably done to list in the category of genuine leather.

IMO, make the seller pay for their error, intentionally done or not.

BTW, close your store for now if you are not listing anything rather than paying a monthly fee.

Re: returns

springyzone — Sun, 11 Oct 2020 21:44:18 GMT

I think it is definitely worth a not as described claim as such a title is misleading.

However, in future, always fully read the description as well as any title. It is madness not to.

Re: returns

gutterpunkz05 — Mon, 12 Oct 2020 00:35:37 GMT

As far as I know, Denmark and New Zealand are the only two countries that have banned PU Leather from being classed as Genuine Leather. Australia has no regulations on what constitutes leather, Genuine or not.

For the rest of the world, Genuine Leather, refers to any leather product, including PU Leather and generally refers to the lowest class of leather.

PU Leather is made from Split Leather (suede), with a Poly Urethane coating and as such, for most countries, is recognised as Genuine Leather