topic Re: Feedback time too short for buyers in Buying

Feedback time too short for buyers

fa1r1e — Wed, 25 Nov 2020 23:12:17 GMT

I've never left negative or neutral feedback in all the time I've used Ebay.

I have a few items refunded, but I think that has only been a total of 2 times in 15 years of using ebay.

Currently, I'm assuming because of Covid, packages are taking longer than in my past experience to arrive from China, and this is reflected in the "expected delivery window".

I purchased 3 items on 16th Oct, and the expected delivery windows extend to 17th Dec and 30th Dec.

The 60 day limit on feedback is unfair for both the buyer and seller. I've noticed quite a lot of negative and neutral feedback for these sellers being "Item not received". It's not fair for the seller, as, given the current circumstances around Covid, the package legitimately might not arrive within the feedback window. If the package doesn't arrive within the feedback window, the chances of the seller getting a positive rating for the transaction are close to zero, while the chance of a negative or neutral rating are greatly increased because the buyer can only leave feedback prior to receiving the item.

It's not fair to the buyer either, as if the product doesn't arrive before the feedback cutoff, the buyer doesn't really get the choice to offer fair fairback. The buyer either, unfairly, rates the seller based on not receiving the product, or alternatively, doesn't get to leave a rating. Being able to rate a seller is what gives me confidence in buying from ebay.

It also diminishes the trust and reputation of Ebay by supporting scammers and penalising honest sellers. I googled "speedpak" after all three of my purchases being stalled for over 10 days after clearing Australian customs. It seems a number of sellers are scamming they system, and buyers not being able to leave feedback after 60 days enables the scammers.

Re: Feedback time too short for buyers

4channel — Fri, 27 Nov 2020 04:18:44 GMT

Good post. I totally agree! I recently had a package arrive from the US from a good reputation seller. I payed for USPS First Class International and it arrived just about 2 days short of the 2 month / 60 day cut off. Or did it arrive just after? I can't recall now. This is still happening to many others though, and I have had a few like this incl. one item from the UK.

Some US, Euro etc.. sellers offer economy which under normal circumstances may take a month. (I have been lucky to get item in 3 weeks in the past), and while it's good to get an item like record, small parcel etc. sent for under $10, it will take longer than 2 months in various cases.

We used to have 90 days / 3 months to leave feedback. For Ebay U.S. and Ebay Ca. this was changed after May 19, 2008 from 90 days down to 60. We need to bring it back to 90. It's common sense!

You're 100% right when you say ....... "The 60 day limit on feedback is unfair for both the buyer and seller. "

Yes, bring it back to 90 days at least while we have issues with the slowing down of post it's a must!

Re: Feedback time too short for buyers

dvd.horder — Sat, 28 Nov 2020 02:17:16 GMT

it is happening a lot...it takes longer to get items from.. over seas ..because by the time you get the items ..you hardly do or you do not have time left.... to do the feedback...good luck in getting the feedback.. .. done in the time available ... at the moment

Re: Feedback time too short for buyers

springyzone — Sat, 28 Nov 2020 22:01:14 GMT

I think 90 days would be a fair thing.

Some buyers won't bother even if you give them a year but for others, it would give a bit more leeway when items runa bit late, which can happen at the moment.

Re: Feedback time too short for buyers

4channel — Sun, 29 Nov 2020 04:29:38 GMT

@springyzone wrote:

I think 90 days would be a fair thing.
Some buyers won't bother even if you give them a year but for others, it would give a bit more leeway when items runa bit late, which can happen at the moment.

Well, at the moment with buying from the US. Let's use vinyl LPs as an example. Next to economy, I believe that First Class International is the cheapest. Sellers have recently started upping the cost of an extra LP to about US $6 to $8 depending on seller. So that's cost of shipping plus the extra $6 or $8 per extra LP. I can understand why as they are losing money in these troubled times. I recently had a parcel arrive that either arrived 3 or so days before or after the 60 day cut off. That was sent via First Class. Some sellers offer economy which is about a third of the shipping. That's a tempting offer but there may be no tracking. The economy parcel will take a bit longer than 2 months I'd say. Yes, 3 months is needed!

There are other reasonns for needing longer time. Basically, a restoration to the pre-May 2008 time of 90 days is a sensible idea.

Re: Feedback time too short for buyers

*tippy*toes* — Sun, 29 Nov 2020 05:47:07 GMT

@4channel wrote:
@springyzone wrote:

I think 90 days would be a fair thing.
Some buyers won't bother even if you give them a year but for others, it would give a bit more leeway when items runa bit late, which can happen at the moment.
Well, at the moment with buying from the US. Let's use vinyl LPs as an example. Next to economy, I believe that First Class International is the cheapest. Sellers have recently started upping the cost of an extra LP to about US $6 to $8 depending on seller. So that's cost of shipping plus the extra $6 or $8 per extra LP. I can understand why as they are losing money in these troubled times. I recently had a parcel arrive that either arrived 3 or so days before or after the 60 day cut off. That was sent via First Class. Some sellers offer economy which is about a third of the shipping. That's a tempting offer but there may be no tracking. The economy parcel will take a bit longer than 2 months I'd say. Yes, 3 months is needed!

There are other reasonns for needing longer time. Basically, a restoration to the pre-May 2008 time of 90 days is a sensible idea.

Why aren't you hounding eBay to death with this constant drivel, instead of subjecting us to it? Oh that's right, eBay don't care. Neither do most people these days when it comes to feedback.

I don't need to be "rewarded". Buyer pays, I send, buyer receives, end of story. Do you reward Coles each time to go there by putting up a massive feedback flag when you leave? I thought so.

Re: Feedback time too short for buyers

4channel — Sun, 29 Nov 2020 05:52:56 GMT

Oh come on *tippy*toes*!

And I didn't start this thread.

Re: Feedback time too short for buyers

springyzone — Sun, 29 Nov 2020 20:40:20 GMT

I think the key point here (to me) is ebay has a feedback option. Some people value it and use it, some don't.

Whether it is needed or whether it will always remain in future, who knows.

But when any site offers a function, then that function should operate properly. If the current covid situation is resulting in a lot of overseas purchases missing the feedback window, then it would make sense to widen that window to 3 months for a while.

I can't see that it would hurt.

Re: Feedback time too short for buyers

padi*0409 — Mon, 30 Nov 2020 00:32:38 GMT

@springyzone wrote:

If the current covid situation is resulting in a lot of overseas purchases missing the feedback window, then it would make sense to widen that window to 3 months for a while.

In my case springy I've had maybe a dozen or so international buys since March and only 1 of those arrived too late for feedback to be left.

I reckon the subject is a storm in a teacup........just sayin'

Re: Feedback time too short for buyers

4channel — Mon, 30 Nov 2020 04:20:26 GMT

@springyzone wrote:

I think the key point here (to me) is ebay has a feedback option. Some people value it and use it, some don't.
Whether it is needed or whether it will always remain in future, who knows.
But when any site offers a function, then that function should operate properly. If the current covid situation is resulting in a lot of overseas purchases missing the feedback window, then it would make sense to widen that window to 3 months for a while.
I can't see that it would hurt.

Well said. Yes, that's the main point. A function or service should be in keeping with a current situation. This one is ongoing and in very recent times I have had stuff come so close to the edge and maybe over the edge. Also with a parcel that came from the UK, recently. It took longer than the other one that took a month and a half from the UK. I forgot to check this one and a week and a bit went by before I remembered, Too late now. And as I've mentioned in a similar thread, if there's an issue, we need extra time for negotiation or organising a return. There cannoyt be any guarantee on this being successfully done in these troubled times.

Re: Feedback time too short for buyers

4channel — Sat, 16 Jan 2021 14:26:01 GMT

@fa1r1e wrote:

I've never left negative or neutral feedback in all the time I've used Ebay.

I have a few items refunded, but I think that has only been a total of 2 times in 15 years of using ebay.

Currently, I'm assuming because of Covid, packages are taking longer than in my past experience to arrive from China, and this is reflected in the "expected delivery window".

I purchased 3 items on 16th Oct, and the expected delivery windows extend to 17th Dec and 30th Dec.

The 60 day limit on feedback is unfair for both the buyer and seller. I've noticed quite a lot of negative and neutral feedback for these sellers being "Item not received". It's not fair for the seller, as, given the current circumstances around Covid, the package legitimately might not arrive within the feedback window. If the package doesn't arrive within the feedback window, the chances of the seller getting a positive rating for the transaction are close to zero, while the chance of a negative or neutral rating are greatly increased because the buyer can only leave feedback prior to receiving the item.

It's not fair to the buyer either, as if the product doesn't arrive before the feedback cutoff, the buyer doesn't really get the choice to offer fair fairback. The buyer either, unfairly, rates the seller based on not receiving the product, or alternatively, doesn't get to leave a rating. Being able to rate a seller is what gives me confidence in buying from ebay.

It also diminishes the trust and reputation of Ebay by supporting scammers and penalising honest sellers. I googled "speedpak" after all three of my purchases being stalled for over 10 days after clearing Australian customs. It seems a number of sellers are scamming they system, and buyers not being able to leave feedback after 60 days enables the scammers.

Yes, this is a continuing issue!

Another eBay member deadbaron has just posted about this issue. See below.

how to give feedback on an item eBay has removed

@deadbbaron wrote:

how to give feedback on an item eBay has removed, Item took a long time to arrive eBay in their infine wisdom deleted the item from my purchases how can I leave feed back ?Their 60 day turn around is far too quick in this covid time and should be extended.

https://community.ebay.com.au/t5/Buying/how-to-give-feedback-on-an-item-eBay-has-removed/m-p/2381497/highlight/false#M117764

I am in agreement. Let's restore the FB to 90 days as per what it was a few years back.

Re: Feedback time too short for buyers

*tippy*toes* — Sun, 17 Jan 2021 00:29:06 GMT

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Community Member

Posts: 2,564

Registered: ‎31-12-2002

Re: Feedback time too short for buyers

in reply to fa1r1e

10 hours ago

@fa1r1e wrote:

I've never left negative or neutral feedback in all the time I've used Ebay.

I have a few items refunded, but I think that has only been a total of 2 times in 15 years of using ebay.

Currently, I'm assuming because of Covid, packages are taking longer than in my past experience to arrive from China, and this is reflected in the "expected delivery window".

I purchased 3 items on 16th Oct, and the expected delivery windows extend to 17th Dec and 30th Dec.

The 60 day limit on feedback is unfair for both the buyer and seller. I've noticed quite a lot of negative and neutral feedback for these sellers being "Item not received". It's not fair for the seller, as, given the current circumstances around Covid, the package legitimately might not arrive within the feedback window. If the package doesn't arrive within the feedback window, the chances of the seller getting a positive rating for the transaction are close to zero, while the chance of a negative or neutral rating are greatly increased because the buyer can only leave feedback prior to receiving the item.

It's not fair to the buyer either, as if the product doesn't arrive before the feedback cutoff, the buyer doesn't really get the choice to offer fair fairback. The buyer either, unfairly, rates the seller based on not receiving the product, or alternatively, doesn't get to leave a rating. Being able to rate a seller is what gives me confidence in buying from ebay.

It also diminishes the trust and reputation of Ebay by supporting scammers and penalising honest sellers. I googled "speedpak" after all three of my purchases being stalled for over 10 days after clearing Australian customs. It seems a number of sellers are scamming they system, and buyers not being able to leave feedback after 60 days enables the scammers.

Yes, this is a continuing issue!

Another eBay member deadbaron has just posted about this issue. See below.

how to give feedback on an item eBay has removed

@deadbbaron wrote:

how to give feedback on an item eBay has removed, Item took a long time to arrive eBay in their infine wisdom deleted the item from my purchases how can I leave feed back ?Their 60 day turn around is far too quick in this covid time and should be extended.

https://community.ebay.com.au/t5/Buying/how-to-give-feedback-on-an-item-eBay-has-removed/m-p/2381497...

I am in agreement. Let's restore the FB to 90 days as per what it was a few years back.

Re: Feedback time too short for buyers

padi*0409 — Sun, 17 Jan 2021 00:38:40 GMT

@*tippy*toes* wrote:
---------------------------

Here's an idea, lets just abolish feedback altogether.
That would save so much angst for people who are buying coloured dots, rather than items that take their interest.

NOOOO, that would cause a worldwide meltdown and enable Pitney Bowes to take over everything.......

Re: Feedback time too short for buyers

digital*ghost — Sun, 17 Jan 2021 01:44:07 GMT

Where are all the sellers petitioning eBay to extend the time to leave FB, if 60 days is so unfair to them?

You'd think there'd be as many sellers as there has been buyers (all dozens of them - dozens!*) saying the same thing, if it's unfair to everybody, right?

Let's not forget eBay introduced policies that meant negs and neuts over delivery time qualify for removal under current circumstances, so eBay is not only aware of buyers' propensity to do so, they specifically addressed it already, and instead of giving more time for buyers to leave FB, all they did was shrug and go "eh, we'll just remove those ones".

If a few buyers are saying "it's not long enough", but the rest aren't and literally not a single seller is, and we were in some magical fantasy land where eBay was a democracy, the threads about the issue here wouldn't even be enough to cause a motion to put it to a vote.

*It hasn't even been that, just picked that for the memes.

Re: Feedback time too short for buyers

4channel — Sun, 17 Jan 2021 02:57:12 GMT

@digital*ghost wrote:

Where are all the sellers petitioning eBay to extend the time to leave FB, if 60 days is so unfair to them?

You'd think there'd be as many sellers as there has been buyers (all dozens of them - dozens!*) saying the same thing, if it's unfair to everybody, right?

Let's not forget eBay introduced policies that meant negs and neuts over delivery time qualify for removal under current circumstances, so eBay is not only aware of buyers' propensity to do so, they specifically addressed it already, and instead of giving more time for buyers to leave FB, all they did was shrug and go "eh, we'll just remove those ones".

If a few buyers are saying "it's not long enough", but the rest aren't and literally not a single seller is, and we were in some magical fantasy land where eBay was a democracy, the threads about the issue here wouldn't even be enough to cause a motion to put it to a vote.

*It hasn't even been that, just picked that for the memes.

Well, apart from some sellers who lurk here and like to control what gets said here, most other sellers are either out there concentrating on selling and if they have an issue, and they are the type to discuss in an open forum, they would be in the Selling forum.

We are in troubled times and we are seeing in Australia, some states becoming police state like in some aspects. Things are not as they were.

If I start selling again, I would be happy with a restoration to the earlier 3 months timme to leave feedback.

Re: Feedback time too short for buyers

digital*ghost — Sun, 17 Jan 2021 03:30:45 GMT

@4channel wrote:

Well, apart from some sellers who lurk here and like to control what gets said here, most other sellers are either out there concentrating on selling and if they have an issue, and they are the type to discuss in an open forum, they would be in the Selling forum.

We are in troubled times and we are seeing in Australia, some states becoming police state like in some aspects. Things are not as they were.

If I start selling again, I would be happy with a restoration to the earlier 3 months timme to leave feedback.

Criticising what someone has said, and / or providing a counter-argument to what has been said, is not a form of control, it is simply disagreement.

Disagreement is not oppressive, nor is it inherently disrespectful - the only ones who act like it is, are those who can not support their arguments in a valid way, but instead behave as though they are being personally attacked just because their opinions / arguments are being criticised. (And I am not saying debates / comments don't get personal here sometimes, I'm well aware that they do, but I will go so far as to say everyone here at least recognises they have no control over what gets posted by others, but they do have control over whether or not they indicate they are tired of things that get posted here repeatedly, which is the same freedom of expression that you enjoy).

There haven't been any sellers in the seller section complaining that the time to leave FB isn't long enough - it's easy enough to search the boards to verify. If they are just getting on with selling, that would suggest it's not even on their minds, let alone something important enough to start (or contribute to) threads about it.

My point was that sellers tend to be pretty vocal about things that they find unfair to themselves, in their capacity as sellers. I've only seen buyers suggest it's unfair to sellers, lol.

Re: Feedback time too short for buyers

4channel — Sun, 17 Jan 2021 04:06:35 GMT

There are a few people who resort to bullying here. It is well known and it has been mentioned by myself as well as other members from time to time. They work toogether.

And to clarify things, even though I disagree with a significant amount of what you post from time to time, I don't put you in their clique.

Re: Feedback time too short for buyers

digital*ghost — Sun, 17 Jan 2021 04:32:58 GMT

Yeah, well I guess I've never been much of a clique-y person - snappy, maybe, in multiple senses of the word except as a dresser (no one has ever praised my fashion sense, anyway), which tends not to lend itself well to creating tight social circles. (Then again, maybe it's my lame sense of humour ).

Re: Feedback time too short for buyers

lyndal1838 — Sun, 17 Jan 2021 04:53:57 GMT

@4channel wrote:
There are a few people who resort to bullying here. It is well known and it has been mentioned by myself as well as other members from time to time. They work toogether.

It is well known that you label anyone a bully who disagrees with you and those who agree with that are your cronies anyway.

Re: Feedback time too short for buyers

4channel — Sun, 17 Jan 2021 06:01:10 GMT

@digital*ghost wrote:

Yeah, well I guess I've never been much of a clique-y person - snappy, maybe, in multiple senses of the word except as a dresser (no one has ever praised my fashion sense, anyway), which tends not to lend itself well to creating tight social circles. :: (Then again, maybe it's my lame sense of humour ).

Or perhaps it could be that you have some values that don't allow you to sink to the level of bullying.

You may have your opinion on matters such as this issue with FB time as I do. But it's just your view vs mine or the OPs. Other people can't stand on that level so they incorporate certain tactics and rely on backup.