topic Re: Scam listings in Buying

Scam listings

Anonymous — Sun, 20 Dec 2020 05:23:34 GMT

I purchased an item that turned up with parts missing and was nothing like the image listed on eBay. It didn't even come with the power lead. While I have started a return claim, the seller wants me to send it to China when the return address label on the box has a return address of NSW. I feel like I am being scammed out of what will be well over $400 after tracked postage to China. Trying to contact eBay is now like pulling teeth from a unicorn. I sent a message of concern to ebay and got an email in Chinese? It's a joke. And after I did the claim, eBay is now flooded with the same dodgy machine and yes same fake image on some posts as I enquired about it. I'm sick of auto replies from eBay saying they won't get back to you regarding the issue, they will just consider it. When/If this current mess gets sorted I will be closing my eBay account as the scams seem to outweigh the genuine sellers now and it's just a minefield of scammers selling now.

Re: Scam listings

padi*0409 — Sun, 20 Dec 2020 05:40:21 GMT

" I sent a message of concern to ebay and got an email in Chinese?"

What you must do if it is within 30 days of the last ETA of the item, open a dispute with eBay's "money back guarantee". If the item is "not as described" then the seller must pay for the return postage, not you.

https://pages.ebay.com.au/ebay-money-back-guarantee/

Edit to add. DO NOT close the dispute until you are completely satisfied with the outcome, do not close it if the seller says they can't refund until you do - that's a lie.

Re: Scam listings

Anonymous — Sun, 20 Dec 2020 05:41:02 GMT

I have started the return, seller said they could not supply a return label. But how long do I have for the item to be returned/delivered back before that times out? And why are they getting me to send it to China when the return label states NSW?
I just feel like I am being scammed.

Re: Scam listings

lyndal1838 — Sun, 20 Dec 2020 05:43:56 GMT

Why didn't you open a dispute for Item Not As Described.....the seller would be responsible for the return postage. If the item was sent from within Australia you can argue that you should get an Australian address for the return.

Trying to contact ebay is useless.....disputes are automated and you must follow the correct processes.

If you cannot get satisfaction through an ebay dispute then go through paypal....you have 180 days for this process.

Instead of complaining about the ebay protection, learn how they work and you will not have these problems.

Re: Scam listings

padi*0409 — Sun, 20 Dec 2020 05:45:08 GMT

It's true that if they are not in Australia, they can't give a return label. BUT wait until eBay gives you the opportunity to escalate the case and ask them to step in. Make it clear in the dispute that the item was sent from Australia before asking them to step in.

Re: Scam listings

Anonymous — Sun, 20 Dec 2020 05:46:12 GMT

Get off your high horse hey and learn how to read properly....

Re: Scam listings

lyndal1838 — Sun, 20 Dec 2020 05:47:55 GMT

Charming.....I doubt that many posters will be rushing to help you with that attitude.

Re: Scam listings

padi*0409 — Sun, 20 Dec 2020 05:48:34 GMT

@Anonymous wrote:

Get off your high horse hey and learn how to read properly....

To be fair lyndal was probably still typing when you posted the you had opened a dispute with the MBG, that wasn't clear in your opening post.

Re: Scam listings

Anonymous — Sun, 20 Dec 2020 05:52:49 GMT

I stated in original post I have started a return claim, not sure what wasn't clear about that. But thanks for making it very clear eBay is now rubbish. I thought these forums were here to seek advice, since eBay is now pretty much uncontactable. Seems it's just for keyboard warriors with too much time on their hands. 👋

Re: Scam listings

lyndal1838 — Sun, 20 Dec 2020 06:01:10 GMT

A return request is not the same as opening a dispute....returns can be for any reason and largely depend on what the seller decides.

A dispute is definitely saying that something is wrong with the item and ebay can step in if you are not getting satisfaction from the seller.

Re: Scam listings

sandypebbles — Sun, 20 Dec 2020 06:04:19 GMT

So you do not want answers and resort to name calling when people give them

Nowhere have you said you opened an item not as described dispute

See ya

Re: Scam listings

lyndal1838 — Sun, 20 Dec 2020 06:56:36 GMT

@Anonymous wrote:
Seems it's just for keyboard warriors with too much time on their hands. 👋

You could say that......

There would be precious few responders here it it was not for a few keyboard warriors as you call us.

And yes, at the moment I have got too much time on my hands.....I am in hospital and have b*gger all to do and all day to do it.

Re: Scam listings

digital*ghost — Sun, 20 Dec 2020 06:57:51 GMT

Replying to the thread in general with what I hope will help overall.

An INAD dispute and return request are (for all intents and purposes) the same thing on eBay, so there's no point arguing over semantics, (that is, when a buyer clicks "return this item" via ebay, they get the same list of reasons why they want to return the item, some being INAD reasons, the rest being COM reasons, so when someone says they have opened a return request, the only thing that needs to be clarified - if not self-evident already - is whether they selected an INAD or COM reason).

How return requests are handled via eBay for INAD reasons is all outlined here - OP you can easily read through this to figure out what your expectations should be with regards to how one should be handled by the seller, and how it will be handled by eBay if the seller doesn't follow through, and / or what points to discuss with eBay if the outcome is not satisfactory:

https://www.ebay.com.au/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210

Re: Scam listings

Anonymous — Sun, 20 Dec 2020 07:14:52 GMT

Thank you digital*ghost, very helpful.

Re: Scam listings

lyndal1838 — Sun, 20 Dec 2020 07:19:42 GMT

Digi I have to disagree with you....it seems that what should happen and what does happen are two different things.

Last Christmas I had occasion to want to return a bracelet that was too short....it had been shortened and it was not mentioned in the listing.

The seller said no and the dispute was closed.

When I rang ebay (before the call centre was closed) I was directed to paypal for a dispute. In fact the ebay rep opened the dispute despite me asking to do it myself in order to apply for the return postage option. Result was that I had to pay for the tracked return postage myself.

I would never ever use the MBG again.....it will be a definite not as described dispute in future.

Re: Scam listings

digital*ghost — Sun, 20 Dec 2020 07:37:50 GMT

@lyndal1838 wrote:
Digi I have to disagree with you....it seems that what should happen and what does happen are two different things.

Last Christmas I had occasion to want to return a bracelet that was too short....it had been shortened and it was not mentioned in the listing.
The seller said no and the dispute was closed.

When I rang ebay (before the call centre was closed) I was directed to paypal for a dispute. In fact the ebay rep opened the dispute despite me asking to do it myself in order to apply for the return postage option. Result was that I had to pay for the tracked return postage myself.

I would never ever use the MBG again.....it will be a definite not as described dispute in future.

The only circumstances under which the seller has (or should have) the option to deny a return request is if the buyer selects a COM reason for the return, and the seller has "no returns accepted" as their return policy (which applies exclusively to COM returns), or the request is made after the MBG has expired (this applies to INAD return requests, too). Sellers literally do not get an option to decline and close an INAD request unless it's past the MBG guarantee timeframe.

My point was you can't open an "INAD dispute" on eBay without it being a return request, but you can open a return request for a non-INAD reason ("wrong size or doesn't fit", for example, is commonly chosen as a reason for return, on eBay this is a COM reason, but is frequently [and incorrectly] selected when the item was described as a different size).

I believe I addressed the fact that not all requests on eBay go the way one expects them to, by my use of the word "should" rather that a straight "will", and the line "what points to discuss with eBay if the outcome is not satisfactory".

Re: Scam listings

gutterpunkz05 — Sun, 20 Dec 2020 07:43:58 GMT

Sorry Digi, but sellers can dispute returns for INAD claims. I have disputed and won a number of INAD claims.

You are right that it is not a check box option though.

Re: Scam listings

digital*ghost — Sun, 20 Dec 2020 07:46:24 GMT

@gutterpunkz05 wrote:
Sorry Digi, but sellers can dispute returns for INAD claims. I have disputed and won a number of INAD claims.
You are right that it is not a check box option though.

Of course, but were you ever given the option to just decline one?

ETA - You edited in the answer to my question while I was posting my response.

Re: Scam listings

countessalmirena — Sun, 20 Dec 2020 09:38:19 GMT

If eBay did

as eBay should,

the eBayhood

would flip its lid.

Very true, digital*ghost; the process should proceed in a particular way, and the CS staff are trained in its proceeding in a particular way, and IT are (presumably) told that it should proceed in a particular way, and eBay members are advised that it proceeds in a particular way, and then... BAM! There's an anomaly!

Every now and then there's a glitch in the Matrix...

Re: Scam listings

gutterpunkz05 — Sun, 20 Dec 2020 11:12:03 GMT

The original listing, shows the item located and shipping from china, if they use an onshore fulfillment centre then that is irrelevant to the return address. Postage to China would be nowhere near $400 for an item wheighing 7kg, and if the item is not as described the return is at the sellers expense

Your FB states the power cord and other parts were missing, what other parts and did you give the seller an opportunity to replace the missing part/s. (not 100% clear that a power supply is included, states a code cable is supplied, but not sure why it would need a code cable, other than that there is a pic with words Switch Socket & Crisper(fuse) but no mention of the cable.

You also claim the item is a cheap knockoff, however the item is unbranded and in no way purports to be anything else.

In all likelyhood it is a cheap chinese product, but that is what you bought