topic Re: How to open a close case in Buying

How to open a close case

jeada-3494 — Mon, 11 Jan 2021 12:20:21 GMT

I bought a bag in eBay unfortunately I got fooled . Seller said it was authentic but looks so fake. Got authentication if it’s real. The results was counterfeit. I send the bag back. Seller abused me. Would not refund 1,200 of my money. I report to eBay. To my shock eBay would not give me a refund and close my case! I don’t know how to complain to eBay. eBay protect dodge seller.

Re: How to open a close case

sandypebbles — Mon, 11 Jan 2021 17:14:08 GMT

When you contacted eBay, did you provide your proof it was fake?

If so, get onto Live Chat and point this out, provide it again if you have to

Since you have it, you need to use it

Did you open a case before returning it? And what kind of case did you open ?

Did you contact the seller prior to returning it?

ebay not not protect sellers, but they will close any case if the buyer does not follow the proper procedure

Re: How to open a close case

jellybirddesigns — Tue, 12 Jan 2021 04:16:18 GMT

I agree with sandypebbles.

Also, in the worst case, if you funded with purchase with a credit card, you can contact you bank for a chargeback.

There is a fee for the seller in these cases, so if you feel inclined, you can tell the seller your intentions and see if they give you the money back "voluntarily".

Also, did you send the item back with tracking as per requirements?

There's so much information missing from this story.

Re: How to open a close case

justkidzbiz — Wed, 13 Jan 2021 01:57:31 GMT

Try opening a PayPal claim. You will need to provide evidence of return shipping (post office receipt with tracking).

failing that you can try ACORN, online fraud if the seller won't refund your money.

Re: How to open a close case

jeada-3494 — Tue, 19 Jan 2021 06:10:48 GMT

Yes I send the bag back. The seller received it. eBay close my account despite informing them about the fraud. I send the authentication proof. I did not pay with PayPal I paid with Afterpay. That’s a mistake. I report it to my Cc and they are investigating it. Thank you all for your reply. To my surprise eBay remove my negative comment to the seller and this seller has still 100% good feedback! I can’t believe that.

Re: How to open a close case

jeada-3494 — Tue, 19 Jan 2021 06:13:37 GMT

The seller said he/ she would refund my money. The seller also called me names and gave me his personal email. I didn’t reply to his abusive behaviour and I did not contact him.

Re: How to open a close case

jeada-3494 — Tue, 19 Jan 2021 06:14:54 GMT

Thanks just waiting for my Cc. If I don’t get refund I will try ACORN. Thank you

Re: How to open a close case

jeada-3494 — Tue, 19 Jan 2021 06:15:52 GMT

I follow procedures. Everything. Big disappointment.

Re: How to open a close case

katistrophik — Tue, 19 Jan 2021 06:35:45 GMT

@jeada-3494 wrote:
The seller said he/ she would refund my money. The seller also called me names and gave me his personal email. I didn’t reply to his abusive behaviour and I did not contact him.

If the seller offered a refund, why would you ignore them?Give them the chance to do the right thing.

You now have an email address for direct contact, use it, and ask politely for a refund and ask for the estimated date the money will be credited to your CCard.

It will be a lot quicker than waiting on a charge back, which isn't guaranteed anyway.

Re: How to open a close case

lyndal1838 — Tue, 19 Jan 2021 06:39:38 GMT

@jeada-3494 wrote:
Thanks just waiting for my Cc. If I don’t get refund I will try ACORN. Thank you

If you used Afterpay how can your credit card provider do a chargeback?

And ACORN cannot get your money back....they will only have the seller on their radar in the hope that they will not do it again.

Re: How to open a close case

jeada-3494 — Tue, 19 Jan 2021 06:40:58 GMT

I can’t even contact the seller I’m blocked.

Re: How to open a close case

jeada-3494 — Tue, 19 Jan 2021 10:28:15 GMT

Since I was new in eBay when I received the bag and realised it was fake I informed the seller and advised him. He denied it. So I ask real authentication to check it. I send it to him. He said send the bag back and he will refund it provided I will write a good feedback on him. I return the bag and wrote a bad feedback about the authentication of the bag. The seller opened a case and close it it think. I don’t know someone close the case.

Re: How to open a close case

papermoon.lady — Wed, 20 Jan 2021 19:55:41 GMT

@jeada-3494 wrote:
I can’t even contact the seller I’m blocked.

Do you mean they blocked your personal email address after giving you theirs?

By the way, feedback extortion is against eBay rules I think. Did you tell eBay what the seller said?

Re: How to open a close case

justkidzbiz — Tue, 26 Jan 2021 16:26:50 GMT

Just for future reference Never send an item back before receiving refund no matter what the seller sais.

That is actually incorrect.

A seller is required to provide a refund on receipt of the returned item, which must have tracking if the item is returned via a dispute. You would be lucky to find a seller who will refund before getting their item back. That is why the dispute process is in place. Buyer returns item, seller receives item, buyer gets refund. And if it's done via the dispute and the seller hasn't refunded after receiving the item, as long as tracking shows delivered, then eBay will provide the refund and recoup from the seller.

it's no different to you buying online from say Target and wanting a refund for whatever reason. They will only refund on receipt of the returned item.