topic Re: eBay lied about refunding me twice!! in Buying

eBay lied about refunding me twice!!

Anonymous — Sun, 14 Mar 2021 09:12:02 GMT

How should I deal with? eBay has twice lied about refunding me. I asked them to step in and was told to sort it out with the seller. The seller got my money and the item returned to him and yet I have nothing after 7 months I’m concerning all options. Even A current fair. People should know about how they operate and lie. I have been promised a refund for the postage back to China and a full refund. I have this in all the chats and saved to my computer. I have received nothing back from eBay and all they do is say yes we can help you but then never get back to me. Has anyone been thought or know what my options are as eBay are meant to be 100% money back. I know I can contact the ombudsman but anything else I can do as well. Thank you

Re: eBay lied about refunding me twice!!

lyndal1838 — Sun, 14 Mar 2021 09:21:23 GMT

After 7 months there is nothing you can do.....even paypal only gives you 6 months to open a case.

The ombudsman has no authority over sellers in China.

Re: eBay lied about refunding me twice!!

Anonymous — Sun, 14 Mar 2021 09:32:12 GMT

It’s been 7 months since I brought the item 3 weeks ago eBay told me I would receive a refund yet PayPal have told me they have not received anything for eBay, yet eBay has told me they put the money in my account. This being the second time they have lied. The first time they told me I would be refunded the postage money to send it back to China. I should have put that in the post. And eBay operates in Australia and come under Australian law.

Re: eBay lied about refunding me twice!!

lyndal1838 — Sun, 14 Mar 2021 12:46:57 GMT

But you did not buy from ebay.....you bought from a seller in China.

Was your payment funded by a credit card? A refund goes back to the funding source......have you looked at your credit card?

Re: eBay lied about refunding me twice!!

padi*0409 — Sun, 14 Mar 2021 12:48:23 GMT

@Anonymous wrote:

And eBay operates in Australia and come under Australian law.

eBay is just a platform for sellers to advertise on, if it's the seller you left the neg for they are now unregistered so any so-called legal action would have to be taken against them, not eBay.

Sad to say, but you've lost your money.

Edit. Snap lyndal.

Re: eBay lied about refunding me twice!!

Anonymous — Sun, 14 Mar 2021 20:20:18 GMT

It’s called eBay Australia 100% money back guarantee. I think you don’t get it. eBay have told me they will refund the money. eBay have told me they sent the money to PayPal. And again eBay has lied as PayPal have not record of that. If eBay have told me I’ll get a refund and they come under Australia law operating from Sydney then there is a legal way. I thought someone might have gone though this as well and would know how to go about it.

Re: eBay lied about refunding me twice!!

padi*0409 — Sun, 14 Mar 2021 23:13:17 GMT

@Anonymous wrote:

I thought someone might have gone though this as well and would know how to go about it.

Both lyndal and myself know how eBay's and Paypal's policies work, read our responses again.

Re: eBay lied about refunding me twice!!

instylecollectables — Sun, 14 Mar 2021 23:19:43 GMT

@Anonymous wrote:
It’s called eBay Australia 100% money back guarantee. I think you don’t get it. eBay have told me they will refund the money. eBay have told me they sent the money to PayPal. And again eBay has lied as PayPal have not record of that. If eBay have told me I’ll get a refund and they come under Australia law operating from Sydney then there is a legal way. I thought someone might have gone though this as well and would know how to go about it.

100% Money back Guarantee only if you open a case within 30 days of the latest date of arrival and not 7 months so you haven't a leg to stand on with ebay.

PayPal give you 180 days which is only 6 months so you haven't a leg to stand on with PayPal.

Your next step is to try a chargeback through your creditcard provider and this is the only option you have a slight chance of getting your money back.

And you purchased from a chinese seller so you have a slim to no chance of getting your money back, they do this all the time close up shop and start again and take your money.

The Chinese are untouchable here in AU so everyone needs to be very cautious when purchasing from China.

Everyone that has posted here has told you the exact information according to ebay and PayPal's policies so if you don't abide by them then you will loose out.

Never wait more than 30 days past the due date to open a case.

Re: eBay lied about refunding me twice!!

Anonymous — Sun, 14 Mar 2021 23:43:23 GMT

Ummm you have failed to understand they told me 3 WEEKS ago I would “ WOULD” be refunded. You sound like you have not been thought this at all. If you have not been thought this why comment.

Re: eBay lied about refunding me twice!!

Anonymous — Sun, 14 Mar 2021 23:50:17 GMT

The case was opened with in 30 days eBay was asked to step in with in 30 days and everything was done with in 30 days it has taken 7 months of back and forth and now I’m being lied to. This lie is from eBay telling me stuff then nothing happens in the hope I go away

Re: eBay lied about refunding me twice!!

padi*0409 — Mon, 15 Mar 2021 00:06:21 GMT

If as you say you opened an MBG dispute within 30 days past the final ETA and asked eBay to step in within the required time limit then your only option is to call eBay on the "chat with us" function at the bottom of the link below.

https://www.ebay.com.au/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042

But first check in the bank account that funded the purchase to see if the money is there or not, as all monies will go back to their funding source.

Re: eBay lied about refunding me twice!!

Anonymous — Mon, 15 Mar 2021 00:15:17 GMT

I have done the chat with us function numerous times in which I was told I would be refunded for the postage and the item. Now I am only being refunded for the item, but I have still not received it. eBay has told me that the payment has been made and that the case is closed yet PayPal have said no refund was ever processed from them. I was using the chat with us function at least once a week at one stage because they would never get back to me when they said they would

Re: eBay lied about refunding me twice!!

Anonymous — Mon, 15 Mar 2021 00:16:31 GMT

Have also been checking my bank account daily

Re: eBay lied about refunding me twice!!

padi*0409 — Mon, 15 Mar 2021 00:28:52 GMT

You could maybe try "live chat" one more time and ask to speak to a supervisor.

Re: eBay lied about refunding me twice!!

Anonymous — Mon, 15 Mar 2021 00:54:35 GMT

I will try once more. But at the moment all they keep saying is that the refund was put through and to contact my financial institution and then I have PayPal telling me that there has been nothing

Re: eBay lied about refunding me twice!!

instylecollectables — Mon, 15 Mar 2021 01:02:26 GMT

@Anonymous wrote:
Ummm you have failed to understand they told me 3 WEEKS ago I would “ WOULD” be refunded. You sound like you have not been thought this at all. If you have not been thought this why comment.

Ummmmmmmmmmm why did you not mention this in your opening post?

You just stated that after 7 months blah blah blah.

In future state the facts so people like me that don't understand anything can understand things.

Re: eBay lied about refunding me twice!!

imastawka — Mon, 15 Mar 2021 01:05:29 GMT

@Anonymous wrote:
I will try once more. But at the moment all they keep saying is that the refund was put through and to contact my financial institution and then I have PayPal telling me that there has been nothing

Can they give you an exact date of the refund?

Re: eBay lied about refunding me twice!!

Anonymous — Mon, 15 Mar 2021 01:13:11 GMT

They told me they had put it through on the 18th of February, but when I spoke to them this morning they said to ask PayPal to check for the month of January, which doesn’t make sense

Re: eBay lied about refunding me twice!!

imastawka — Mon, 15 Mar 2021 02:27:36 GMT

I have read if you message them on Facebook, it may help.

I don't know if this is true though.

Re: eBay lied about refunding me twice!!

katistrophik — Mon, 15 Mar 2021 02:28:32 GMT

I know it has been asked, but did you fund the purchase via Payal with a credit card ?

If so, check your credit card statements for any repayment around the dates advised, other than that, nothing else you can do except keep hounding eBay