topic Re: returning the item in Buying

returning the item

bilau_zfyczktt2 — Tue, 13 Apr 2021 02:48:46 GMT

I was contacting the seller and the seller claimed that there was a labelled postpaid for me to return the item. Yet, being waiting for over a month to contact back and still no reply. What can I do or could eBay please help chase up?

Re: returning the item

padi*0409 — Tue, 13 Apr 2021 02:57:28 GMT

Is it the seller you left the neg for ? If so they are in Japan and cannot issue a return postage label to you.

Did you open a dispute with eBay ? You only have 30 days past the final ETA of the item to do that, otherwise you need to open a dispute in Paypal's "resolution centre".

EDIT. G'day Sandy..............snap.

Re: returning the item

sandypebbles — Tue, 13 Apr 2021 02:56:12 GMT

Is this for the seller you have left the neg for?

If so, they can't send you a return label since they are not in Australia

If it has been over a month that you have been waiting for a label then no, eBay won't do anything as it has been too long

If you paid with PayPal, you have 6 months to open an item not as described dispute (assuming again it is the seller you left the neg for , for sending the wrong item)

Re: returning the item

sandypebbles — Tue, 13 Apr 2021 02:57:12 GMT

*Too slow again, me

Re: returning the item

4channel — Tue, 13 Apr 2021 21:25:22 GMT

@bilau_zfyczktt2 wrote:
I was contacting the seller and the seller claimed that there was a labelled postpaid for me to return the item. Yet, being waiting for over a month to contact back and still no reply. What can I do or could eBay please help chase up?

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Hi, if this is for an item other than the one (Japan seller) you left feedback for then please be aware that you only have 60 days to leave feedback. It used to be 90 back prior to 2007.

So you've waited for over a month and it may have taken a couple of weeks for the item to arrive from wherever it was posted from. Time is ticking on and some less than honest sellers do employ delay tactics such as .. .. "Don't worry, I'm sending you a replacement" or maybe what you're experiencing here. There is also a category of sellers who are not setting out to be dishonest but when they make a stuff up, they are either incapable of rectifying the issue or don't want to.

Regardless of what has taken place, you need to act now and if item was paid for by PayPal, do a PayPal claim. You can C&P some of what the seller last replied to with (( Saying they're sending you a return label and none has arrived )) as well as your reasons for the claim. Then if no action from seller, you should escalate the claim shortly after, maybe in a week. You have 180 days from date of purchase to initiate a PayPal claim.

Checking your FB left as another here has, I noticed that in relation to your FB rating, you haven't left anything except for a neg recently. It might be an idea to leave some positive FB for good sellers, not only as a reward for good work done but also to visually strengthen your profile. It may seem like it's of minor importance but sometimes it can be a great help.

Sorry to hear of your troubling experience. I hope in the end it all works out for you.

Edit BTW: If you have already left feedback, you can follow up on that with the outcome. Be aware though that you cqn only do one follow up and then the seller can put their version of events in after.

Re: returning the item

imastawka — Wed, 14 Apr 2021 01:07:07 GMT

Not true.

A buyer always gets the last reply.

You can follow up feedback by the seller, with another follow up.

Re: returning the item

4channel — Wed, 14 Apr 2021 06:10:48 GMT

@imastawka wrote:
Not true.

A buyer always gets the last reply.

You can follow up feedback by the seller, with another follow up.

----------------------------------------------------

How not true imastawka? I have seen feedback posted for seller by buyer then a follow up, then at a later date, feedback and follow up has been replied to by seller.

I have also seen feedback posted for buyer by seller. Buyer has posted a reply and then seller has posted a follow up to both the feedback and buyer's reply.

In both of those cases, seller had the last say.

Yes it can also work the other way for buyer.

Or has it changed?

Re: returning the item

domino-710 — Wed, 14 Apr 2021 06:17:02 GMT

Was this just a - technicolour yawn ???

Re: returning the item

padi*0409 — Wed, 14 Apr 2021 06:23:30 GMT

Until the OP gets back with clarification it's all a moot point anyway domino.

"technicolour yawn" ...................lol often is with that member...............

Re: returning the item

domino-710 — Wed, 14 Apr 2021 06:25:39 GMT

@padi*0409 wrote:
Until the OP gets back with clarification it's all a moot point anyway domino.

"technicolour yawn" ...................lol often is with that member...............

Too true Padi.

Re: returning the item

imastawka — Wed, 14 Apr 2021 07:52:35 GMT

@4channel wrote:
@imastawka wrote:
Not true.

A buyer always gets the last reply.

You can follow up feedback by the seller, with another follow up.
----------------------------------------------------
How not true imastawka? I have seen feedback posted for seller by buyer then a follow up, then at a later date, feedback and follow up has been replied to by seller.

I have also seen feedback posted for buyer by seller. Buyer has posted a reply and then seller has posted a follow up to both the feedback and buyer's reply.

In both of those cases, seller had the last say.

Yes it can also work the other way for buyer.

Or has it changed?

Re: returning the item

padi*0409 — Wed, 14 Apr 2021 08:21:54 GMT

@imastawka wrote:

I guess we could live in hope Stawks, could even hope to have pertinent questions answered as well.

...............dream on..............

Re: returning the item

imastawka — Wed, 14 Apr 2021 08:38:52 GMT

Yes Padi, sticking to answering the OP might make a nice change for a certain poster.

Can't see how giving advice about leaving feedback has anything to do with returning an item.

And then topping it off with incorrect info.

Multicoloured posts should be banned IMO.

Too hard to read, so I don't.

Re: returning the item

domino-710 — Wed, 14 Apr 2021 09:18:57 GMT

@imastawka wrote:
Yes Padi, sticking to answering the OP might make a nice change for a certain poster.

Can't see how giving advice about leaving feedback has anything to do with returning an item.

And then topping it off with incorrect info.

Multicoloured posts should be banned IMO.

Too hard to read, so I don't.

Does anyone. ??? LOL

Re: returning the item

dvd.horder — Wed, 14 Apr 2021 11:40:56 GMT

look i think 4 channel is right ..if you use your chances leaving feedback ..and put your feedback. follow up .. you can not leave.. another follow up feedback

Re: returning the item

katistrophik — Wed, 14 Apr 2021 11:48:19 GMT

Sorry dvd but no that isn't how it works.

The only way a seller will get the last word in FB is if the buyer does not know they can reply.

Buyer Leaves FB....

Seller Responds.....

Buyer (if they are aware of it) Responds to seller reply....

THE END

and no amount of colour highlighting or grandiosing will change that

Re: returning the item

4channel — Wed, 14 Apr 2021 23:15:31 GMT

@imastawka wrote:

Yes Padi, sticking to answering the OP might make a nice change for a certain poster.

Can't see how giving advice about leaving feedback has anything to do with returning an item.

And then topping it off with incorrect info.

Multicoloured posts should be banned IMO.

Too hard to read, so I don't.

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Quite often feedback is a part of the return process. Feedback is often left after everything is settled and what was an issue is no longer an issue.

Re: returning the item

countessalmirena — Thu, 15 Apr 2021 10:01:01 GMT

❝Tip

You can only reply once to a Feedback comment, and you can't edit or retract that reply.❞

– from Viewing and responding to Feedback from buyers.

Sellers can reply once to feedback left by a buyer.

Buyers can add a follow-up comment to their own feedback. This can be done before a seller has left feedback reply, or after a seller has left feedback reply, or in the absence of the seller leaving any feedback reply at all.

❝How to follow up on Feedback you've left

From time to time, you may want to follow up with some additional context or information on Feedback you've already left. You can leave one follow-up comment on each item.❞

– from Viewing and changing Feedback left for sellers

Some of the confusion about whether or not a buyer will have the last word in leaving feedback might arise from a situation where the buyer leaves feedback, isn't satisfied that he/she has fully explained (or wants to say more by using the follow-up option), and then the seller responds subsequently. Of course the buyer in that case can't respond "to" the seller's follow-up, because the buyer has already used up the follow-up option. It's not actually a "reply to seller's feedback" option; it is indeed just a follow-up option. A buyer who's already followed-up has used up their options, and they don't get another bite at that particular apple.

Re: returning the item

davewil1964 — Thu, 15 Apr 2021 10:17:52 GMT

However, the subject of this thread is returning an item. Feedback windows only, at best, tangentially impact on the subject, so you and your sock puppet, once again, are trying to take the thread off-topic into your areas of inexpertise.

Re: returning the item

4channel — Thu, 15 Apr 2021 11:31:51 GMT

@davewil1964 wrote:
However, the subject of this thread is returning an item. Feedback windows only, at best, tangentially impact on the subject, so you and your sock puppet, once again, are trying to take the thread off-topic into your areas of inexpertise.

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What I wrote / posted is part of the process and relates to this topic.

Who is my sock-puppet davewil1964?