topic Re: I'm after some advice please. in Buying

I'm after some advice please.

5kazam — Fri, 30 Apr 2021 23:43:10 GMT

I purchased a hand held high pressure steam cleaner - advertised as 350ml capacity. The instruction booklet said to fill with 175ml (max 250ml). Several messages back and forth to seller who said I could fill to 350ml. I advised that I was not prepared to take the risk over overfilling the cleaner due to potential injury. Seller then offered me $15 credit, and keep the cleaner.

In the end I instigated an eBay return on the basis of 'not as advertised'. Then more messages with seller who upped the credit to $40.

I've now received a message from eBay : "Thank you for confirming this opted option. In this case, we highly suggest kindly accept the offer through this email so your partial refund will automatically process as well as the case will be close to avoid any hassle on both ends. Your cooperation regarding this matter is highly appreciated. We are looking forward to hearing from you soon." (At least I think it's from eBay, could be the seller!)

I don't want to keep the item, as I will never use it. It's not what I believed I was purchasing.

So, now for the advice please. If I don't accept the partial refund, will I still be able to continue with my return claim, or do eBay then wash their hands of the issue.

Re: I'm after some advice please.

katistrophik — Sat, 01 May 2021 01:21:13 GMT

Check your internal eBay messages in your eBay account to confirm it was from eBay, I did not think a partial could be offered once a return was started? But I could be wrong as so much has changed

Re: I'm after some advice please.

5kazam — Sat, 01 May 2021 01:23:43 GMT

Yes it is in eBay messages. It was the wording that made me think it was written by the seller.

Re: I'm after some advice please.

katistrophik — Sat, 01 May 2021 01:30:16 GMT

It sounds weird, eBay are usually on the side of the buyer through and through.

Can you respond anywhere and refuse the partial within the dispute and push for full return of INAD - still sounds fishy to me.

Wait until someone more experienced to answer coz I don't want to steer you wrong.

edit to say : Just came across similar on another thread> The buyer and I have since agreed on a partial refund of the full cost of the item minus postage costs, however it will not give me an option to 'offer partial refund' anymore as it currently says 'return in progress'.

Re: I'm after some advice please.

gutterpunkz05 — Sat, 01 May 2021 02:16:28 GMT

Have you actually received the correct item, if so, it is advertised extensively, off ebay, by numerous sellers including some who would be considered very reliable, with all specifying 350ml capacity.

Re: I'm after some advice please.

5kazam — Sat, 01 May 2021 03:04:33 GMT

Yes I have received the item that was advertised. And I'm aware they all list as 350ml. It was only when I read the Operating Instructions that I found out about the 175ml.

So what am I supposed to believe - sellers or the operating instructions.

Re: I'm after some advice please.

kopenhagen5 — Sat, 01 May 2021 03:04:45 GMT

Or have you possibly received the wrong instruction booklet with the correct item ?

Re: I'm after some advice please.

5kazam — Sat, 01 May 2021 03:07:14 GMT

Re: I'm after some advice please.

imastawka — Sat, 01 May 2021 03:08:16 GMT

Pretty sure the ebay process doesn't deal with partial refunds.

Sounds like the seller to me.

Re: I'm after some advice please.

5kazam — Sat, 01 May 2021 03:09:26 GMT

Front cover of the booklet says Maxkon. The name on the cleaner is Maxkon.

(I did upload photos of the relevant pages, but I'm not sure what happened to them.)

Re: I'm after some advice please.

digital*ghost — Sat, 01 May 2021 03:50:08 GMT

ETA: The wording of that message is not from eBay - when you offer an official partial refund through a case, it shows in the case, and you get to select whether you'll accept it or not. The seller only has one shot to offer a partial, if you select no, the return proceeds as normal and the seller has to move forward with accepting it.

What is the actual capacity of the tank? Does it have anything marked on it? 350ml is twice that of 175 so the size of it should indicate a max capacity of some kind, I'd think. eg Slightly different product, but when I bought my kettle, the instructions said "fill up to 1.7L" and then on the kettle there's lines marking out capacity in 100ml increments - if those had gone up to 2L, I would trust the kettle over the instructions, IYKWIM, because that was made and tested specifically for 2L and would assume the guide is outdated.

If the capacity is clearly half what it should be for 350ml, then I'd consider a return, but I'd probably want to compare the one I got to others that are being advertised to see if there's any difference in tank size first (i.e. if you buy it from elsewhere, is the size going to be different?)

I did have something similar to this a while ago - I bough a storage shelf, that's basically a stand with racks, and then tubs slide on to it to just sorta hang there. There's medium and large size tubs, and the max weight load for each size was listed in the description, so I bought based on that (a lot of my items are really heavy, so a small tub of them can weigh a few kgs). When I read the booklet, the max capacity in that was much less than the seller had in their description.

This was concerning for me, because I don't need a large storage shelf to fail in the middle of the night, and have thousands of small parts going everywhere etc (or worse, having it topple on to someone). I contacted the seller and they just sent back a message "the manufacturer has confirmed the higher weight limit". Really not confidence inspiring. 😑 (I kept it out of sheer laziness, TBH, I'd already assembled it, and just followed the booklet specs instead). But every other seller of the same item had the same weights in their listings, too, so hard to say whether they're genuine (tested) specs or not.

Re: I'm after some advice please.

5kazam — Sat, 01 May 2021 04:33:22 GMT

I'm quite sure the overall tank size could accommodate more water - but as it's high pressure steam, there has to be room in the tank for that expansion.

As my photos disappeared (or didn't appear), this is what it says in the Operating Instructions : "Take 175ml clean water with the measuring cup, and add the water into the tank. (Max. capacity of the tank is 250ml. Do not overfill the tank and some space must be left in the tank)."

And at the bottom of the page on Safety Precautions : "Important: never overfill the tank, or otherwise the steam generation will be affected or too high steam pressure will be caused".

What if filling the tank completely caused it to explode because of the pressure internally? I'm just not

prepared to take that risk. Having been burned once with boiling hot oil, I'm wary. (I didn't cook chips for years after that incident!!)

I have declined the offer, and the eBay comment is : You declined the partial refund of AU$40.00. We have let the seller know so they can offer another solution.

I'll be interested to know what the other 'solution' is.

Thank you (and all the other members) for your input. As I've never needed to do a return before, I wasn't sure of the overall procedures. What it says on eBay's 'Help' section isn't quite the way this has been panning out - hence my request for advice.

Re: I'm after some advice please.

digital*ghost — Sat, 01 May 2021 05:13:31 GMT

I can actually see the photos you uploaded, so there may be something else going on if you can't see them.

I found what I think is the one you bought (based on info in posts) on a website and in their ad it advertises 250ml capacity, same on the A site as well, so if you've received the same model the booklet is definitely correct. (i.e. there's a mop version that has 350ml listed, but a bottle version with mop attachment that all says 250ml).

Re: I'm after some advice please.

gutterpunkz05 — Sat, 01 May 2021 06:23:28 GMT

Hi digi, from verified sales record, the one the OP purchased is listed all over the net, as 350ml

capacity. That is why I asked if they received the correct item, possible generic or incorrect instructions supplied. Hard to believe that the item can be so widely available with everyone advertising it incorrectly

Re: I'm after some advice please.

5kazam — Sat, 01 May 2021 06:25:56 GMT

Firstly I've NEVER been able to see photos that others (or me) upload. No idea why, but it doesn't stress me.

The two appliances are a different shape, and I agree the 'other' one says 250ml. Maybe the manufacturer just puts a generic booklet with all their products ??

But that doesn't inspire me with the confidence to play Russian roulette with high pressure steam.

Re: I'm after some advice please.

digital*ghost — Sat, 01 May 2021 06:50:11 GMT

It'd be fairly easy to slip the wrong instruction booklet into a box if they have multiple versions of the product - it sounds like they'd be better off creating a universal booklet with capacities listed by model numbers, as I've received quite a few instructions that have stuff like "not applicable to model T-1000" or whatever 😁 ).

It might be useful checking product reviews or even asking on a forum like Whirlpool, if anyone has the model you bought, what their booklets said and / or how much they fill it etc, it'd be the easiest (safest) way to try and confirm whether or not the cleaner can be used as advertised, anyway, if you wanted to do that.

Re: I'm after some advice please.

katistrophik — Sat, 01 May 2021 11:43:00 GMT

IGNORE ^^^^^^^

Re: I'm after some advice please.

padi*0409 — Sat, 01 May 2021 11:44:59 GMT

Huh, who ????

Hahahaha, lost the plot again Kat ???? I saw the OP, who's spammin' and where young lady ?

Re: I'm after some advice please.

4channel — Sun, 02 May 2021 02:24:16 GMT

@5kazam wrote:

I purchased a hand held high pressure steam cleaner - advertised as 350ml capacity. The instruction booklet said to fill with 175ml (max 250ml). Several messages back and forth to seller who said I could fill to 350ml. I advised that I was not prepared to take the risk over overfilling the cleaner due to potential injury. Seller then offered me $15 credit, and keep the cleaner.
In the end I instigated an eBay return on the basis of 'not as advertised'. Then more messages with seller who upped the credit to $40.
I've now received a message from eBay : "Thank you for confirming this opted option. In this case, we highly suggest kindly accept the offer through this email so your partial refund will automatically process as well as the case will be close to avoid any hassle on both ends. Your cooperation regarding this matter is highly appreciated. We are looking forward to hearing from you soon." (At least I think it's from eBay, could be the seller!)
I don't want to keep the item, as I will never use it. It's not what I believed I was purchasing.
So, now for the advice please. If I don't accept the partial refund, will I still be able to continue with my return claim, or do eBay then wash their hands of the issue.

--------------------------------------------------------------

Hi there. Just as a matter of interest, could you fill the appliance up to near where the hole is and then tip the water into a measuring jug to see exactly what it holds. I'd say that you're correct with what you say but just interested to know what the capacity actually is.

Some of the instructions that come with items (whatever they may be) these days do not match the item. A while back I had a kit-set shelf-type unit. Instructions showed that it could be put together with the contents contained. They were wrong as an almost identical unit of another brand had the missing part shown and included.

Cheers

Re: I'm after some advice please.

katistrophik — Sun, 02 May 2021 07:26:39 GMT

@padi*0409 wrote:
Huh, who ????

Hahahaha, lost the plot again Kat ???? I saw the OP, who's spammin' and where young lady ?

Not kazam,

Newly created accounts, copying and pasting other responders words - kinda funny, but spam all the same

You lost ya mojo padster ? 😂