topic Re: Scam seller with fake tracking number. Ebay refuse to cover the refund guarantee in Buying

Scam seller with fake tracking number. Ebay refuse to cover the refund guarantee

astraclassic — Sat, 17 Jul 2021 14:40:43 GMT

On 02/07/2021 I purchased a baby pram from a seller. The ebay shows the item was delivered on 06/07/2021 but I have not received anything. I checked auspost tracking number but the number has no information (I don’t know how the seller is able to do this)

When I contacted seller on 08/07/2021, seller told me that the item has not been shipped yet. The seller said: “eBay automatically sends you an email and notification of this and will advise you it's shipped when it may not have, it's not something we can control.

So I waited till 13/07/2021 and asked the seller again and was told the item still not been sent. So I create a dispute case with ebay. Then request ebay to step in on 17/07.

However ebay just closed by case without any explanation. It simply says “sorry your item is not covered by the refund guarantee”

I request for an appeal. But ebay automatically rejected the appeal.

This seller is an known scammer as other buyer also been scammer abd left the negative feedback

After reading other posts, it seems that ebay will not refund if the items is showing “delivered”

What should I do?

Re: Scam seller with fake tracking number. Ebay refuse to cover the refund guarantee

countessalmirena — Sat, 17 Jul 2021 14:44:46 GMT

Do you have the item number? If so, please post it here. I am wondering whether the pram was listed in a category designed to avoid MBG protection.

Don't lose hope. It's possible you can still be refunded one way or another.

Re: Scam seller with fake tracking number. Ebay refuse to cover the refund guarantee

astraclassic — Sun, 18 Jul 2021 06:17:51 GMT

Thanks. The item number is: 353554663884

Re: Scam seller with fake tracking number. Ebay refuse to cover the refund guarantee

papermoon.lady — Sun, 18 Jul 2021 06:28:05 GMT

That's strange. I get 0 results for both completed and sold listings...

While reading your post though I thought exactly the same as the countess, as some categories are excluded from the MBG, so scammers list their items in those categories.

Did you pay by PayPal? If you did, you can still open a dispute in PayPal.

Edit: Is the seller the last seller who gave you feedback? Yes, he or she appears to be a scammer.

Re: Scam seller with fake tracking number. Ebay refuse to cover the refund guarantee

sandypebbles — Sun, 18 Jul 2021 06:31:30 GMT

The item number comes up as no results for me too

But if it is the last seller (at the time of typing) to leave you feedback (feedback is -1)

I agree, scammer to the max. Member 2 months and has sold (scammed) several thousands dollars

As said, try a PayPal dispute

Re: Scam seller with fake tracking number. Ebay refuse to cover the refund guarantee

papermoon.lady — Sun, 18 Jul 2021 06:44:20 GMT

I know that closed cases cannot be reopened, but if it becomes evident that the buyer was right and that the seller was obviously a scammer, would eBay refund? That seller will soon be unregistered anyway.

Re: Scam seller with fake tracking number. Ebay refuse to cover the refund guarantee

jellybirddesigns — Sun, 18 Jul 2021 07:28:01 GMT

I'm just wondering - if you paid via Paypal, perhaps you could open a dispute for "Not as Described" as you have 180 days.

If the seller wants the phantom item back, they will need to send you a postage label, or refund you completely.

Do not open a dispute for "Not Delivered", as the seller has somehow managed to fake the tracking and you will lose again.

Alternatively, if you funded the whole thing with a credit card, contact your provider.

Re: Scam seller with fake tracking number. Ebay refuse to cover the refund guarantee

papermoon.lady — Sun, 18 Jul 2021 07:56:25 GMT

I think the OP should show PayPal (if she paid via PayPal) her conversation with the seller. The seller said that the item had not been sent yet, even after the fake tracking showed that it had been delivered. I don't know why eBay didn't take what the seller himself said into consideration...

With "item not as described" PayPal could ask for photos?

PS: I also wonder if it was really an AusPost tracking number... For a pram?

Re: Scam seller with fake tracking number. Ebay refuse to cover the refund guarantee

countessalmirena — Sun, 18 Jul 2021 15:42:19 GMT

I have located the listing.

Jengo Panorama Travel System Slate

Date of the purchase: 3 Jul 2021

Delivery: Estimated within 12-16 business days.

It was listed under the correct category, so that's not the problem...

OP, it's only been 10 business days. Your dispute was opened too early, I think, unless your list in My eBay under your purchases shows a shorter ETA.

If I am correct, then what you'll need to do is contact eBay Live Chat using any subject, really, and explain the situation in very clear terms.

That is, you opened the dispute when you began to see the seller's feedback percentage go splat, and your item had not been delivered.
The seller has feedback of -1, and feedback percentage of 33.3%.
Other feedback indicates that the seller is not sending the items and is possibly a scammer.
You are concerned that the seller's behaviour demonstrates risk for eBay.
The item has not been received; you think that perhaps you might have opened the dispute prematurely out of inexperience.
The tracking number on Australia Post's parcel tracking page does not show a "delivered" status.
On the basis of this, you ask the eBay CS rep to reopen the case and issue you with a refund.

Stay ultra-polite the whole time.

You can also - before contacting Live Chat - report the seller to ACSC, and then that will give some gravitas to your request in chatting with eBay.

ACSC - ReportCyber

Scroll down to "Select the link below to report on behalf of:", and click onto "Individual".

Follow the prompts, and you will get to a page which says "Please select the option that best describes what happened". Scroll down to "Someone has deceived you into buying or selling products or services online or to donate to a charity" and click onto it.

The rest is straightforward. You should end up with an incident number or report number, and you can quote that to the eBay CS rep.

If eBay still refuse to refund you, you should be able to make a complaint through PayPal's Buyer Protection - but give eBay the chance first to agree to a refund.

Should PayPal also refuse to refund you, your card issuer (if you funded the purchase with your card) should be able to help you with a chargeback.

But don't rush in to those alternatives at this stage. If eBay refund you, then no need for any PayPal claim. (If you do open a PayPal claim, you cannot thereafter be refunded through eBay under any circumstances.)

And if you request a chargeback, you can't open a PayPal claim or an eBay claim thereafter. That's why you'd never start off by going the chargeback route; keep that if all other options are exhausted, because you can't go back and use eBay's MBG or PayPal's Buyer Protection if chargeback has already been tried.

Re: Scam seller with fake tracking number. Ebay refuse to cover the refund guarantee

springyzone — Sun, 18 Jul 2021 23:08:31 GMT

You're a wonder, countess. I looked up that seller's 'completed listings' and it is very odd because although there have been 3 sales in the last month, it came up showing zero completed listings. Same with sold listings.

In view of the disastrous last 2 sales, I believe ebay should at the very least be checking out the first sale/buyer ID to see if that was a set up.

But it may not have been, it is hard to say, because what I find odd is the seller admitted each time that the item had not yet been posted. You'd think their response would have been that it was in the post.

And what has happened to the 21 day hold on funds for new sellers? Is that still in place?

I am wondering if the seller, being new, just abandoned the whole sales thing after the first sale and decided not to bother following through. They may not yet have the money and their view may be 'Just let them keep the money'.

Of course, it isn't the buyer keeping the money, it is ebay/paypal and in time if there is no claim upheld, that money will go into the seller's account.

Odds of getting it back then? Low.

I think you should be able to get your money back, one way or the other but you'll need to try each way in the correct order.

1. First off, try what countess suggested with live chat and explain the position. Even invite the rep to look at the messages.

If that doesn't work, all I can say is ebay is incompetent, but let's face it, sometimes they are!

2. Then try paypal, again being very clear the item did not arrive.

3. Finally, try a charge back.

Re: Scam seller with fake tracking number. Ebay refuse to cover the refund guarantee

kywal-5006 — Fri, 07 Apr 2023 10:30:04 GMT

@astraclassic wrote:
On 02/07/2021 I purchased a baby pram from a seller. The ebay shows the item was delivered on 06/07/2021 but I have not received anything. I checked auspost tracking number but the number has no information (I don’t know how the seller is able to do this)

When I contacted seller on 08/07/2021, seller told me that the item has not been shipped yet. The seller said: “eBay automatically sends you an email and notification of this and will advise you it's shipped when it may not have, it's not something we can control.

So I waited till 13/07/2021 and asked the seller again and was told the item still not been sent. So I create a dispute case with ebay. Then request ebay to step in on 17/07.

However ebay just closed by case without any explanation. It simply says “sorry your item is not covered by the refund guarantee”

I request for an appeal. But ebay automatically rejected the appeal.

This seller is an known scammer as other buyer also been scammer abd left the negative feedback

After reading other posts, it seems that ebay will not refund if the items is showing “delivered”

What should I do?

This exact same thing happened to me, literally the same time as your issue.
yhey are using fake tracking numbers as part of the scam.

Re: Scam seller with fake tracking number. Ebay refuse to cover the refund guarantee

kywal-5006 — Fri, 07 Apr 2023 10:38:22 GMT

This exact same thing happened to me, when I put in the tracking number into Auspost I received a warning saying this tracking number has been used in an email or sms scam! So dodgy, I saw red flags when they contacted me the day after I purchased the item saying the delivery has been delayed. They are using fake tracking numbers and eBay don’t care.
i contacted PayPal and they reversed the payment immediately, I was shocked they made the decision so fast. I am never shopping on eBay again, now that I know they

do not support the buyer.
Luck I spent aud $43.70

Re: Scam seller with fake tracking number. Ebay refuse to cover the refund guarantee

twyngwyn — Fri, 07 Apr 2023 10:51:48 GMT

you got your money back.....what are you unhappy about?

Re: Scam seller with fake tracking number. Ebay refuse to cover the refund guarantee

davewil1964 — Fri, 07 Apr 2023 10:52:51 GMT

Do you make a habit of replying to yourself, on an old thread?

Re: Scam seller with fake tracking number. Ebay refuse to cover the refund guarantee

countessalmirena — Fri, 07 Apr 2023 11:48:32 GMT

This thread has been dormant for almost two years.

Please… don’t exhume old threads. Start a new one if you want to open a discussion or ask for help.

I suspect that a moderator will be along shortly to lick this thread…