topic Re: Not able to leave feedback in Buying

Not able to leave feedback

deadking75 — Thu, 29 Jul 2021 03:49:59 GMT

Purchased a rather expensive fiberglass reproduction bumper, instead of 3-4 weeks it took over 2 months, i waited patiently and it finally shows up and its junk, it too thin and fragile where the mounting points are, they trimmed it back too far, to the point where i wont even be able to drill a complete mounting hole, it needs strengthening and modifying, i couldn't even resell it locally fot 1/2 what i paid for it.

As it is, if a bumper like this WAS put on someone's car , it would break to bits in a short amount of time and could ultimately go UNDER the person car while driving and causing an accident.

So its taken so long i can no longer do any proper Ebay dispute or leave any bad feedback to warn other people that this item is of poor quality not suitable for road driving cars.

I have only left bad feedback once ever, over a decade ago,i feel leaving honest feedback for this item is very important and i dont have the option.

What can i do?

Re: Not able to leave feedback

papermoon.lady — Thu, 29 Jul 2021 03:55:39 GMT

If you used PayPal to pay, you can still open a dispute in PayPal (you have 180 days since the date of purchase).

Re: Not able to leave feedback

springyzone — Thu, 29 Jul 2021 06:36:54 GMT

Feedback is well and good but getting your money back is even better. Do as papermoon lady suggests and open a paypal claim on the basis the item was not as described/fit for purpose.

Just for the future-if you order something where the estimated due date is eg 3-4 weeks away and it does not arrive in that time, don't continue to wait and wait till your opportunity to open ab ebay claim has expired. You can give it a week's grace on the basis the post isn't always 100% on time but after that, just open an item not received claim with ebay.

Re: Not able to leave feedback

chameleon54 — Thu, 29 Jul 2021 23:17:30 GMT

The OP reads like they purchased the item OS. With COVID a lot of items ( especially large ones ) are being sent by sea instead of air mail, resulting in major delays. The OP was being reasonable waiting awhile for the item under current COVID conditions.

Personally I wouldnt buy a fibreglass bumper. It would never save anyone or anything in an accident, but I suppose if its for a rare or classic car, sometimes you have to just make do with whatever you can find.

Maybe ebay should be extending the time buyers have to leave feedback in the current COVID postal delay environment.

Re: Not able to leave feedback

springyzone — Fri, 30 Jul 2021 02:07:41 GMT

You are perfectly right and postage may be delayed in the current situation.

I think the trouble though is that buyers really need to work within ebay guidelines, so if an item is listed with an ETA of a certain date, then buyers just cannot afford to wait around for too long. If they do, they will miss the boat as far as making an ebay claim if an item is not received and they won't be able to give feedback either.

So the ETA really needs to be in the ball park or else, ebay could perhaps extend the claim time from 30 to 60 days and the feedback time to 3 months. That would definitely give a bit more leeway.

But if ebay doesn't do that, I can't see any way around the fact that buyers can't afford to wait too long after the ETA. A week or two perhaps, but not months. When they wait much longer, some of them come on the boards to tell us about missing out eg on being able to make a claim, give feedback etc, and they are usually told they should have followed the ebay guidelines.

Re: Not able to leave feedback

gutterpunkz05 — Fri, 30 Jul 2021 06:04:32 GMT

Hi there, is it a bumper, or a replacement front panel/foil, the fibreglass type used on racing cars etc, and if so is it supposed to be fitted using additional body clips.

Re: Not able to leave feedback

papermoon.lady — Fri, 30 Jul 2021 06:34:19 GMT

I thought the item was from OS too, chamaleon54. but the seller seems to be based (and registered) in Australia - with 95.2% positive fb (not including the fb the OP cannot give any more, or it would be even worse). Other buyers complain about delays and cheap quality.

I would not exclude (I actually suspect) that he gets the items from OS and that he had possibly run out of the item the OP had bought, so he had to wait for it to be in stock again.

@chameleon54 wrote:
The OP reads like they purchased the item OS. With COVID a lot of items ( especially large ones ) are being sent by sea instead of air mail, resulting in major delays. The OP was being reasonable waiting awhile for the item under current COVID conditions.

Re: Not able to leave feedback

davewil1964 — Fri, 30 Jul 2021 08:04:41 GMT

You are correct. A bumper bar hasn't been made of steel since the mid-80s. Any claim that a fibreglass bumper bar is not fit for purpose would be a claim that no bumper bars manufactured in the last 35 years are fit for purpose.

Chamo - a bumper bar is designed to protect the car from damage in (very) relatively low impacts. Nothing to do with the occupants, except that modern (fibreglass or similar) ones contain airbag sensors.

Re: Not able to leave feedback

deadking75 — Fri, 30 Jul 2021 17:19:21 GMT

no it came from sydney, and postage isnt the issue it showed up earlier than the courier company said by 4 days, this issue is its poorly made.

Re: Not able to leave feedback

deadking75 — Fri, 30 Jul 2021 17:23:32 GMT

its for a commodore, its hasnt been drilled or test fitted and its very fragile, im not even sure how you are supposed to drill the blind holes that attach to the fenders

Re: Not able to leave feedback

deadking75 — Fri, 30 Jul 2021 17:28:27 GMT

i messaged the seller with pics showing him some of the issues with the item, no reply, i replied to him on his feedback to me which is pretty pointless, then i came here

Re: Not able to leave feedback

deadking75 — Fri, 30 Jul 2021 17:32:11 GMT

i did not know this, i thought it was a 45 day limit like ebay, thankyou

Re: Not able to leave feedback

deadking75 — Fri, 30 Jul 2021 17:35:06 GMT

i rather i didnt think ebay and paypal were separate in that way, two different time limits

Re: Not able to leave feedback

papermoon.lady — Fri, 30 Jul 2021 19:41:01 GMT

Yes, they are separate, and actually buyers are not allowed to open disputes on eBay and PayPal at the same time. The normal way is to first open a dispute in eBay (if still possible) because when a dispute has been opened in PayPal, then it is not possible to open a new dispute in eBay in case the dispute with PayPal is lost, but if a dispute is lost in eBay it is still possible to open a dispute in PayPal. The time limit for eBay disputes is not great, but it is 30 days since the last day of the estimated delivery, not the date of purchase, and it is important that buyers use this tool and don't listen to sellers who tell them to be patient, as they often do...

Re: Not able to leave feedback

countessalmirena — Fri, 30 Jul 2021 20:27:45 GMT

deadking75,

Know your dispute timeframes before you make a purchase.

Also... your seller's feedback percentage is 95.2%. That is low. On eBay I would be looking for 99.5%.

Even though your seller is registered in Australia, it is entirely possible that the items are being manufactured in China, and are not to spec. Did you check whether your seller was a registered Australian business? I cannot find an ABN for the seller, so it's quite possible this is an individual who places orders from Chinese factories for specific parts, not a registered business at all. I may be wrong; the items may be manufactured in Australia to order... but I suspect that this is not the case.

It pays to do the necessary research beforehand to be sure that the seller has a registered business presence.

At any rate, as said by others on this thread, you should be able to lodge a "Not as described" dispute through PayPal. Make sure that you sign up to PayPal's Refunded Returns before you open the dispute. This will cover part of the cost of return postage.

PayPal Buyer Protection - Open a Dispute

You can open a claim in PayPal using PayPal Buyer Protection (you have up to 180 days to open a dispute, and once you've opened the dispute, you must escalate the dispute to a claim NO LATER than 20 days after opening the dispute).

If you are required to return the item, do so within the required timeframe and using the required postage method (i.e., tracked). You may want to message PayPal to explain the issue of high cost of return if it's not commensurate with the value of the item, or something of that nature.

Do not - absolutely do NOT - close the dispute without getting your full refund. The seller could promise a refund, tell you that you need to close the dispute in order to get the refund, and that would be that - you'd be stuck from that moment onwards, because once closed a PayPal dispute can't be re-opened.