topic Re: Received the wrong item in Buying

Received the wrong item

kiya777 — Mon, 13 Sep 2021 01:44:47 GMT

Hi all, I received the wrong item just now, after checking their feedback I saw they did the same to someone else (same item ) just now and won't let them send it back for a refund.I have contacted the seller and I am just wondering if I get the same response what do I do next....also I checked their conditions and it said they give refunds but at the buyers cost, is that fair if they sent the wrong item? Thanks.

Re: Received the wrong item

sandypebbles — Mon, 13 Sep 2021 02:04:38 GMT

If you were not sent the item you ordered, and feedback shows the buyer has done it to others and not been helpful, open an item not as described dispute

Is this the seller in China ?

Re: Received the wrong item

kiya777 — Mon, 13 Sep 2021 02:11:38 GMT

On their listing it says item is in Sydney Australia but on their shop info it says they are located in China?

Re: Received the wrong item

sandypebbles — Mon, 13 Sep 2021 02:18:15 GMT

The seller is registered in China but may or may not ship from there

They *may* have a warehouse here where some of their items are sent from

Many ads give a false location for where items are posted from though

But in any case, still open the dispute

You have 30 days from the last date in the ETA with eBay and if it is too late for that, you have 18o days if you paid by PayPal

BUT, do not open both disputes at the same time as they will cancel each other out

(and open eBay dispute first if there is time)

Don't let the seller tell you that you have to close a dispute before they 'can' help, as that is a lie and once you close a dispute, you cannot re-open it)

Re: Received the wrong item

kiya777 — Mon, 13 Sep 2021 02:35:03 GMT

Thank you so much for your help!!!!!!!

Re: Received the wrong item

jellybirddesigns — Mon, 13 Sep 2021 04:44:06 GMT

A seller cannot put conditions in their listings which are against Ebay policy.

It's really a tactic to try and stop dissatisfied buyers asking for their money back.

If a seller wants their faulty/wrong item back, they have to pay for shipping at their cost. Domestic registered sellers can issue an Aus Post shipping label, but overseas sellers cannot - therefore this seller will be obliged to refund you in full.

If the seller asks you to close the case for any reason - DO NOT do so.

Let it runs its course.

For the future - please check feedback before purchasing and always look to see where is a seller is registered, not matter what the item location indicates.

Re: Received the wrong item

motor*magz — Mon, 13 Sep 2021 16:29:37 GMT

How much was the item and the shipping?

Once I bought an item in the US on my other account, it was only $7.50, and $10 for shipping.

The condition wasn't as decribed, infact I think they sent a poor condition example coz I was the only bid, and perhaps they didn't want to let it go for the starting price.

I opened a case without any satisfaction coz i'd have to pay to return the item. Wasn't worth it, Not fair really when the seller's a shonk.

So I left FB accordingly, and sold off the item "as described" to get my money back.

Re: Received the wrong item

kiya777 — Mon, 13 Sep 2021 22:50:32 GMT

It was only $6 and free shipping, I'm just super annoyed as I really wanted the item I ordered and was sent a packet of balloons!!!! The seller got back to me and said I must be mistaken in what I ordered and hopes that I can accept the balloons!!!! Huh??? Anyway, how do I open a dispute (sorry I have never done this before) , I can see where I can return the item for a refund in the help section, is that what I do? Thanks

Re: Received the wrong item

papermoon.lady — Mon, 13 Sep 2021 23:00:59 GMT

If the last day of the estimated delivery was less than 30 days ago, you should be able to open an eBay dispute from your purchase history or also from the Help page (switch to classic view, so you can see your recent orders). If it was more than 30 days ago and you paid with PayPal, you can still open a dispute in PayPal. First find your transaction and there should be an option to open a dispute.

Re: Received the wrong item

papermoon.lady — Mon, 13 Sep 2021 23:07:54 GMT

https://www.ebay.com.au/help/buying/resolving-issues-sellers/reporting-item-issue-seller?id=4022

In the past you could open a case for IND, but now the two options are that the item has not arrived or that you want to return it (which should include IND).

You can also talk to eBay via live chat and explain your issue there. They can even open a case for you.

You can access live chat from the Help page.

Re: Received the wrong item

kiya777 — Tue, 14 Sep 2021 03:35:42 GMT

I opened return/refund but the seller won't refund or accept my return, it says ebay can step in but when I click onto that it just takes me to the item I purchased and that's it. Also for some reason my item has disappeared of my purchase list on my pc but I can still see it on phone. I looked at their feedback again and have seen 3 people complaining about the same thing....

Re: Received the wrong item

papermoon.lady — Tue, 14 Sep 2021 04:45:57 GMT

When did you open the case for a refund? Ebay can step in, but only after a few days (I think 4?) because usually they first give the seller the chance to reply. If the seller does not reply, you can then ask eBay to step in. When you opened a case, you should have received an email that tells you when you can ask eBay to step in, and it should also be next to your item/case (in the resolution centre). They have changed a lot of things lately and I haven't opened a case in a long time, so I am not sure exactly where it is, but there should be some notification next to your item that a case is open and a link to go to it. Have you looked at the bottom of the page (your list of purchases)? Sometimes when I get a refund the items go to the bottom of the page under cancelled or refunded purchases (on my laptop). Although you have not received a refund yet, maybe it is the same when a case is open.

Re: Received the wrong item

papermoon.lady — Tue, 14 Sep 2021 04:54:47 GMT

Yes, I can see other people complain about the same issue...

Can you share the item number?

Re: Received the wrong item

kiya777 — Tue, 14 Sep 2021 06:00:58 GMT

The seller is replying but won’t budge . Ok so I might need to wait the 3 days , I thought it was only if the seller didn’t respond . Anyway thanks so much for your time😊

Re: Received the wrong item

papermoon.lady — Tue, 14 Sep 2021 06:11:35 GMT

I think they think you might still reach an agreement..., that's why you have to wait.

Don't forget to ask them to intervene though, as if you don't ask them, they will assume you have reached an agreement with the seller.

Someone here once forgot because he thought it was automatic if the seller did not respond in a satisfactory manner and the case was not closed, and then (after 30 days) he was not able to ask eBay any more. It is not like PayPal. In PayPal disputes, after a certain number of days PayPal intervenes automatically if no solution has been achieved and the case is still open.

Re: Received the wrong item

ami1328 — Sun, 17 Dec 2023 07:34:38 GMT

I have received the wrong item as well. EBay pretends that we have to sort it with the seller and I can't. There is no avenue to complain. I am disgusted. Can anybody suggest a solution?

Re: Received the wrong item

sandypebbles — Sun, 17 Dec 2023 07:42:40 GMT

eBay don't pretend 'just' that, they suggest that is how you start

If the seller has not been helpful, you open an item not as described dispute and follow through with it

Unless you have left it too long to do so

Why be disgusted?

You as the buyer have all the power and are given all the tools

Complaining is of no use if you don't follow the correct procedure to deal with these things

And it is better to start your own topic (where you will get the same advice that it is to add a comment to someone else's solved topic from over two years ago

Did you buy on this account or as a guest ?

Re: Received the wrong item

imastawka — Sun, 17 Dec 2023 08:03:47 GMT

eBay Money Back Guarantee policy | eBay

Re: Received the wrong item

sandypebbles — Sun, 17 Dec 2023 08:10:28 GMT

*Edited due to boo boo

Re: Received the wrong item

kh-jean — Sun, 17 Dec 2023 08:25:54 GMT

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.