topic Re: Missing parcel in Buying

Missing parcel

rebwill-8205 — Thu, 07 Oct 2021 05:58:10 GMT

I ordered a water dispenser for $330ish dollars, I got home and found one box with the water bottle for it and one short written on it yet it was marked as delivered by the courier on ebay, I emailed the seller who said they were sent at the same time but get separated in transport and it should be there on the Monday.... fast forward and its never arrived.... the courier is adamant both have been delivered but don't have a signature due to covid and no photo was taken, ebay told the seller theres nothing they can do as it was marked delivered by the company... so now I have a water bottle with nothing to use it with, it was also a purchase through NDIS for my disabled son and right now it looks like we've just lost $300?

Re: Missing parcel

jellybirddesigns — Thu, 07 Oct 2021 06:14:23 GMT

You could probably open a case for "Not as Described".

Do NOT open a case for Non Delivery, as there has been "something" delivered to your house, confirmed with tracking, and you will lose.

There are other steps that can be taken, but first open a case on Ebay and see where that goes.

What is the sellers feedback like?

Re: Missing parcel

davewil1964 — Thu, 07 Oct 2021 06:46:45 GMT

I don't think you can pin this on the seller, so their feedback is irrelevant.

The OP stated the delivery clearly noted only 1 of 2 items were delivered.

I'd be getting on to the courier, providing evidence of the noted shortfall (ie a photo showing the 1 short note) and pushing them hard on this.

Re: Missing parcel

sugar249 — Thu, 07 Oct 2021 07:26:18 GMT

@davewil1964 wrote:

The OP stated the delivery clearly noted only 1 of 2 items were delivered.

I'm a bit dubious by it having written on it one short. I often get multiple box delivered, sometimes up to 4 boxes, all delivered on separate days. I have never yet had a courier write on it one short,.

My red flags are going up straight away,

Re: Missing parcel

jellybirddesigns — Thu, 07 Oct 2021 07:41:18 GMT

OP - Is it possible that one item was stolen from outside your house?

Do you have security footage, maybe even from your neighbours?

Re: Missing parcel

lynsh84 — Thu, 07 Oct 2021 09:00:47 GMT

If a consignment has two items it will be noted on the Con Note as 1 of 2 and 2 of 2.

It is quite possible that the courier noted that he had only delivered one item of the consignment.

StarTrack has some customers who refuse delivery of part consignments and if the driver has only part they will not even attempt delivery.

Re: Missing parcel

digital*ghost — Thu, 07 Oct 2021 09:06:42 GMT

@rebwill-8205 wrote:
I emailed the seller who said they were sent at the same time but get separated in transport and it should be there on the Monday.

Ok, this is the angle I would be working this from if it were me, assuming no other information comes to light from my Q's below.

If the seller was able to confirm this with the courier officially, then there was a record of only one of two packages being delivered.

That means there should be a record of the second package being delivered, if it ever was, and if it wasn't, there would be no record.

This is how it always works, AFAIK - there is a consignment number, and multiple packages each have individual tracking numbers under than consignment number, so ask for all 3 numbers if they have not been given to you yet.

If you are dealing with the courier, when did they say the second package was delivered, or are they insisting there was only one and it's just the seller saying there was two? Or something else entirely?

Re: Missing parcel

sugar249 — Thu, 07 Oct 2021 09:07:38 GMT

@lynsh84 wrote:
If a consignment has two items it will be noted on the Con Note as 1 of 2 and 2 of 2.

Yes, I am aware of this, As noted I get multi deliveries with multiple items, I am aware of how that works.

Re: Missing parcel

rebwill-8205 — Thu, 07 Oct 2021 11:03:01 GMT

Great feedback, and is trying to sort it with the courier

Re: Missing parcel

rebwill-8205 — Thu, 07 Oct 2021 11:04:33 GMT

Yeah I have 10 security cameras covering the whole house nothing was stolen and only one box delivered

Re: Missing parcel

rebwill-8205 — Thu, 07 Oct 2021 11:07:49 GMT

They are saying two were delivered on seperate days, marked as delivered on a Saturday which is bs, but they didn't get a signature cause of covid and they didn't take a photo

Re: Missing parcel

rebwill-8205 — Thu, 07 Oct 2021 11:10:37 GMT

But not as described would be an interesting angle ....

Re: Missing parcel

lynsh84 — Thu, 07 Oct 2021 11:33:17 GMT

@rebwill-8205 wrote:
But not as described would be an interesting angle ....

It is not only an interesting angle but the only way to go.....you have not received the item that was described in the listing.

Re: Missing parcel

jellybirddesigns — Thu, 07 Oct 2021 11:53:49 GMT

Is your security footage archived? If so, tell the courier company that you have footage of the days and times when they claim delivery and see what happens.

Something is definitely weird about this!

Re: Missing parcel

darrylgama — Thu, 07 Oct 2021 13:19:32 GMT

today i got a sms from a courier saying my parcel is delivered at 11.20am "in safe place". so i check all the safe places and unsafe places and find nothing. Checked at the post office and nothing. After some phone calls and webchats my parcel turns up at 6pm at the front door. I wont be buying anything online for delivery for a while as i think couriers are partially on strike or playing silly buggers. Not sure who or why it was marked delivered when it wasnt. use the online webchat things, and demand an answer.

Re: Missing parcel

cezm — Thu, 07 Oct 2021 20:05:52 GMT

I wonder if it was a neighbour that dropped it of at 6pm rather than the courier

Re: Missing parcel

papermoon.lady — Thu, 07 Oct 2021 21:03:14 GMT

@lynsh84 wrote:
If a consignment has two items it will be noted on the Con Note as 1 of 2 and 2 of 2.
It is quite possible that the courier noted that he had only delivered one item of the consignment.
StarTrack has some customers who refuse delivery of part consignments and if the driver has only part they will not even attempt delivery.

True. Actually this just happened to me yesterday. I ordered 2 items, 1 kg each. The parcel arrived yesterday with only 1 item. Luckily the label on the parcel is a proof, as it says 1 kg, 1 of 1, so I told the seller who said he will ask the warehouse if there is a second one on the way or if they made a mistake, and if they made a mistake, we will discuss a solution.

Re: Missing parcel

papermoon.lady — Thu, 07 Oct 2021 21:09:19 GMT

@lynsh84 wrote:
@rebwill-8205 wrote:
But not as described would be an interesting angle ....
It is not only an interesting angle but the only way to go.....you have not received the item that was described in the listing.

I don't want to open a case yet, as I am waiting for the seller's response, but looking at my purchase history they only option is "I didn't receive it".

Re: Missing parcel

papermoon.lady — Thu, 07 Oct 2021 21:13:41 GMT

@darrylgama wrote:
today i got a sms from a courier saying my parcel is delivered at 11.20am "in safe place". so i check all the safe places and unsafe places and find nothing. Checked at the post office and nothing. After some phone calls and webchats my parcel turns up at 6pm at the front door. I wont be buying anything online for delivery for a while as i think couriers are partially on strike or playing silly buggers. Not sure who or why it was marked delivered when it wasnt. use the online webchat things, and demand an answer.

The parcel with a missing item I mentioned in this thread was left at the main entrance of an apartment building (where I live). I initially thought they had left it in front of my door and that it had been stolen when I could not find it because leaving a parcel at the main entrance of an apartment building is not exactly a "safe place"... I understand they want no contact but they could have left by my door as they usually did in the past...

Re: Missing parcel

lynsh84 — Thu, 07 Oct 2021 22:52:01 GMT

Actually, if the con note says 1 of 1 then you have a problem.....that means that there was only one parcel sent.

If it says 1 of 2 then you have proof that there is another parcel out there somewhere.

Good luck sorting it out and getting the rest of the order.