topic Re: Changing Expected delivery date and other annoying eBay problems in Buying

Changing Expected delivery date and other annoying eBay problems

crammondmusic — Tue, 03 Jan 2017 01:38:03 GMT

I'm waiting on a pair of earrings from Korea that I ordered on the 12th November! I buy quite a few things on eBay and i know that the expected date on this item has been changed. It now shows as 6 Jan.

2 months to send and receive a pair of earrings???? How is it coming? By pigeon?

Sellers always blame shipping, or Australia Post, yet I can order an item 2 weeks ago from Hong Kong and get it in 10 days, so mail is clearly not being held up at this end.

I emailed eBay about this changing date. They say that there is no way sellers can change the estimated date as it is based on mailing standards to Australia etc. What they didnt say was that this expected date is controlled by eBay itself and it changes daily based on mail and shipping information. Its fine in theory save for a couple of things.

1) They have altered my contract with the seller without notifying me and without my permission.

2) It prevents me from opening a case for a refund until after the 6th of Jan.

3) Given that this date is changed daily it is feasible that a case will never be able to be opened since the date just gets changed and changed and changed.

The other big thing they need to investigate is sellers trying to blackmail the buyers into leaving positive feedback or changing negative feedback in order to receive a refund. I have had a couple of Chinese sellers say that they will refund me if I change my negative feedback. I wont do it because other buyers should see the real story of the seller. I I actually had one seller who sent me the wrong sized item ask me to accept 25% of the price of the time plus an extra 1 Euro if I changed my negative feedback!!!!!! In the case In these cases I just open a refund case through either eBay or Paypal but constantly changing the expected date means that cases cant be opened until it expires, and if they change it every day it may never expire on item not received cases.

eBay's standards are really slipping now.They have become lazy and greedy. Why do we buyers have to point out to them that a seller suddenly has XX negative feedback comments on their account and that they should be investigated? I did this on a missing item I had.

Why can sellers offer you a small percentage of the purchase price as a refund when they screw up and send the wrong item or wrong size?

Why does the buyer have to pay for return postage up front and then try to recoup the cost of the postage from the seller? To me thats crazy. I return an item to the seller which means that I have paid for something I no longer have and have paid postage to return the item that they screwed up in the first place. So I have paid 2 lots of postage and paid for the item and now have no item and no bargaining power. The seller can merely ignore your refund requests or string you along until the date to claim a paypal refund has passed. Why wouldnt they? They have your money and the item, and negative feedback appears to mean nothing to eBay.

Lift your game eBay.

Re: Changing Expected delivery date and other annoying eBay problems

fixnwear — Tue, 03 Jan 2017 02:12:16 GMT

OP,

Just glanced quickly through your f/back left for other people - and saw that you put incredible amount of detail in your f/back!

Shame that you waste so much of your time, as no one is interested much, nor reading it, nor taking even a slightest notice of it.

And you had a pseudo complaint about most of them!

This was late, that was not what you expected, wrong colour, wrong size - it just goes on and on - endlessly.

So what if you have to wait a bit longer - no need to announce it to the world with just about every purchase - how on Earth can seller help that?

The problem is that you are critisizing the seller - not Ebay - so quit doing it.

Also, remember, that most overseas (Asian) sellers don't post stuff straight away in order to offer free postage or very cheap postage, it waits til there is a container full.

Otherwise, you can have it sent by EMS, gets here in 3 days - but it's expencive and you have to request it and pay for it once they amend the invoice.

Lastly, if you buy cheaper items - do not expect anyone to drop everything and run around you - you get the same treatment in cheap stores here - no one to help, assist, ask questions. from, carry your parcels to the car.

Far cry from designer stores where you sit down and have coffee, champagne etc - and they remeber your name!

Re: Changing Expected delivery date and other annoying eBay problems

lyndal1838 — Tue, 03 Jan 2017 02:14:42 GMT

Are you looking at the original listing when you see the change in estimated delivery dates?

What you see is the estimated date of delivery of an item bought now, not the item you bought weeks ago.

If your item is overdue according to the estimated date when you actually made your purchase go to your paypal account and open a dispute now. You do not have to wait for anything as you do with an ebay dispute.

You do know that ebay does not read the boards, don't you? All your complaints are falling on deaf ears as far as ebay is concerned.

The volunteer members here cannot do anything about your misconceptions.

Re: Changing Expected delivery date and other annoying eBay problems

michellebartley — Tue, 03 Jan 2017 03:12:04 GMT

Yes I agree that is a long wait.

Re: Changing Expected delivery date and other annoying eBay problems

digital*ghost — Tue, 03 Jan 2017 16:36:28 GMT

@crammondmusic wrote:

Sellers always blame shipping, or Australia Post, yet I can order an item 2 weeks ago from Hong Kong and get it in 10 days, so mail is clearly not being held up at this end.

......

1) They have altered my contract with the seller without notifying me and without my permission.

Why can sellers offer you a small percentage of the purchase price as a refund when they screw up and send the wrong item or wrong size?

I can understand some of your frustrations, but (as has already been mentioned), the ETA doesn't (or at least shouldn't) change once payment is made - it will continually update if you look at the original listing, because that only shows you the ETA if you buy it there and then, but the date in your order details (via purchase history) should remain the same, but I've left the above quotes there as they're the main things I wanted to respond to...

Sellers "blame" the postal system because the postal system is more often the reason for fluctuating transit and delivery times. There is more than one service available from countries like China, and not all sellers will use the faster methods. Some will actually ship all orders via Singapore post for even cheaper rates, and that can take up to 8 weeks from postage (in other words, two packages physically shipped on the same day via different methods, can arrive weeks apart. Sometimes even if they were shipped by the same method).

It's the same thing when I ship internationally - I have 3 options via Australia Post; economy, standard and express. If I want to provide my customers with an even cheaper rate than an economy parcel, I could ship via a company like Skippy Post instead, and add up to 3 weeks to the delivery time in the process (they, too, send off shipments via Singapore Post). Add to that varying processing times in customs, and eBay's ETA is little more than a rough guideline, often not even based in reality.

It definitely isn't a contract term, so even if the ETA has changed, it's not an alteration of the sale contract. The seller doesn't put the ETAs on listings, eBay do, so it's as much a part of a contract with the seller as any other kind of slogan eBay take upon themselves to slap on to a listing. (i.e. none).

Re: sellers offering a small percentage of the item as a refund - ideally that would be one of several options to resolve the issue. Basically it's an offer to keep the item you did get at a discounted price, sometimes that's the most workable and efficient option, depending on how much use the received item has to the buyer I suppose - there's absolutely nothing that can (or should) stop a seller from providing that as an option, but the most important thing is that it shouldn't be the only option they're prepared to provide, and it doesn't have to be accepted.

Re: Changing Expected delivery date and other annoying eBay problems

longneckdrinker — Wed, 19 Jul 2017 09:08:35 GMT

Happened to me now twice out of the last 3 purchaes..

Poor form......

Re: Changing Expected delivery date and other annoying eBay problems

lyndal1838 — Wed, 19 Jul 2017 11:55:55 GMT

What happened to you?

If you have had the same experience as the OP in every respect?

Have you read the answers.....and did any of them help you?

Re: Changing Expected delivery date and other annoying eBay problems

srl07 — Tue, 02 Jun 2020 07:12:37 GMT

Some sellers manipulate the delivery date on purpose to get sales then change the delivery date to prevent a refund request.

I have had a seller advertise that the goods are held locally and quote 5 days on shipping. Once I purchase the item, the seller changes the expected delivery date to 1+ month because the item is actually coming from China not local. I can't put in a request for refund until after the shipping date has expired. Two months down the track the seller changes the estimated shipping date again. This may go on forever. It is a pretty big loophole. Puts buyers off buying on Ebay.

Re: Changing Expected delivery date and other annoying eBay problems

tazzieterror — Tue, 02 Jun 2020 08:02:59 GMT

1. You've replied to a comment that's over three years old.

2. What you've described with a seller repeatedly altering the shipping date post-sale cannot actually happen.

Re: Changing Expected delivery date and other annoying eBay problems

davewil1964 — Tue, 02 Jun 2020 08:12:51 GMT

You are, of course, aware of the pandemic thingy happening at this time.

Whilst I understand you think it's unfair and shouldn't apply to you, said pandemic thingy has severely disrupted society. Including postage even within Australia.

Re: Changing Expected delivery date and other annoying eBay problems

padi*0409 — Tue, 02 Jun 2020 08:23:18 GMT

It would pay you to click on the seller's feedback before you buy, you would then discover they are registered in China and have shocking feedback.

Most respondents here recommend being very wary of high-volume sellers with less than 99.5% feedback.

Re: Changing Expected delivery date and other annoying eBay problems

countessalmirena — Wed, 03 Jun 2020 23:47:25 GMT

@davewil1964 wrote:
You are, of course, aware of the pandemic thingy happening at this time.

Whilst I understand you think it's unfair and shouldn't apply to you, said pandemic thingy has severely disrupted society. Including postage even within Australia.

Pandemic thingy - we enter now into the realm of such specifically technical terminology that my eyeballs perform somersaults and rubricate like methyl orange in an acidic solution.

Re: Changing Expected delivery date and other annoying eBay problems

cdd400 — Tue, 03 Aug 2021 03:02:06 GMT

Agree completely.Same problems here.No response from ebay!

Re: Changing Expected delivery date and other annoying eBay problems

sandypebbles — Tue, 03 Aug 2021 03:07:08 GMT

I doubt it is the same problem from four and a half years ago

How did you contact eBay?

How long since you opened the dispute?

Re: Changing Expected delivery date and other annoying eBay problems

cdd400 — Tue, 03 Aug 2021 03:12:56 GMT

Lol.It is the same problem currently.

Orders having delivery dates extended by Ebay it would seem indefinitely when they dont arrive by the original date given at purchase.

Inability to leave feedback on items after the cutoff period of 60 days? Even though Ebay extend the delivery date cutoff!

Plenty of annoying and downright underhanded goings on in Ebay.

Re: Changing Expected delivery date and other annoying eBay problems

mark88880 — Tue, 12 Oct 2021 02:24:24 GMT

I may be replying to an old thead, but the problem seems to be unresolved.

I have been having the same problems. I have let it go many times, particularly when I thought I was helping a small home business during lockdown. Lately, its appearing much more common, probably due to my increasing purchase of home office and hardware items and for those items, the rise of drop shipping, sellers clearly lying about item locations and Ebay's tolerance of it . I'm having Ebay items purchased from overseas arrive in less time than items sellers claim to be located in my own city (Sydney) or Melbourne. I'm having no problems with Amazon deliveries, quite the opposite. When I enquire, the delivery date extends and I can't lodge a refund application, causing a duplicate purchase when I buy the needed item at Bunnings, Officeworks or the like, which is what I was trying to avoid. My solution will be to shift as much as possible to chain stores and Amazon.

Re: Changing Expected delivery date and other annoying eBay problems

mark88880 — Tue, 12 Oct 2021 02:31:06 GMT

PS I'm surprised by local sellers defending this. Aren't these Chinese sellers posing as local hurting your sales?

Re: Changing Expected delivery date and other annoying eBay problems

sugar249 — Tue, 12 Oct 2021 04:00:06 GMT

@mark88880 wrote:
PS I'm surprised by local sellers defending this. Aren't these Chinese sellers posing as local hurting your sales?

My problem is I look at you feedback left for seller, and it is all glowingly positive, if you are having so much problems, why isnt your feedback reflecting this, if you really want to help other buyers

Re: Changing Expected delivery date and other annoying eBay problems

dvd.horder — Tue, 12 Oct 2021 05:38:26 GMT

it happens

Re: Changing Expected delivery date and other annoying eBay problems

mark88880 — Tue, 12 Oct 2021 06:44:00 GMT

Smart - blame the departing customer.

Anyway, I've explained that, but to elaborate:

I make a point of leaving positive feedback when an item arrives as described or doesn't arrived/arrives broken, but is refunded and the seller gives me what seems a reasonable excuse. I've begun leaving neutral feedback with an explanation for good item/bad delivery. As a seller, you have a problem with that?

I frequently buy items disclosed as located in China and that's fine, since I can base my purchasing decision and price on real information.

In recent months, in relation to alleged local items, I've come to realise the extent of seller dishonesty about item locations and delivery delays, e.g. item disclosed as located in Sydney or Melbourne, doesn't arrive after 3 - 4 weeks, you enquire with seller, Ebay postpones estimated delivery date (presumably because of something the seller did) and you get an answer from the seller like:

Covid related delays. Please be patient.

Your item is in a sortation facility. Please be patient.

Please ask the Fastway (sic) to check it for you.

or (my favourite for an alleged local item)

The delivery of the order may get procrastinated due to the arrangement and process from the local authorities.

or (close second)

Inbound international deliveries in Victoria, Tasmania and South Australia may be delayed due to a covid – 19 disruption at our Melbourne Gateway facility. Would you mind waiting for it?

You then look at the tracking information and see an entry from the date of your purchase or the following day like "Your shipping information has been submitted" or "your item is in a sortation facility" and nothing further for weeks. That item's on its way from China, right?

In the meantime, I've had Chinese items (Ebay and non Ebay) and US Amazon items arrive in 10 days and interstate Amazon items arrive next morning after an evening purchase. The delayed items are mostly things I could buy same day at Bunnings or Officeworks. I want to support small local business and it would be nice if Ebay fixed the problem, but otherwise, what do you think I'm going to do?