topic Re: Re item i brought in Buying

Re item i brought

birch180 — Fri, 05 Nov 2021 10:27:54 GMT

Hi i brought some solar panel cables i paid for them straight away its been nearly a month and nothing turned up i contacted the postoffice and they said it hasn't been sent so i contacted seller they said they will refund me if i don't put in Neg feedback i said i just want my money back they keep saying if i dont leave neg feed back they have been stringing it on so then i cant leave feedback

Re: Re item i brought

jellybirddesigns — Fri, 05 Nov 2021 10:31:38 GMT

Please read up about opening a dispute.

If they haven't turned up, open a case for "Not Received".

This doesn't need to be a discussion with the seller, let alone a seller who is stringing you along. The only way to get a refund is by making it formal through a case/dispute. You do have a limited time to do so though.

If you are out of time to open the case with Ebay, then you have 180 days in Paypal.

Do not close the case until you have a refund.

Where was the seller located/registered and did you check their feedback before purchasing?

Re: Re item i brought

kopenhagen5 — Fri, 05 Nov 2021 10:31:40 GMT

Birch, you have been on eBay long enough to know how it works.

Open a case for INR.

Re: Re item i brought

sugar249 — Fri, 05 Nov 2021 10:47:15 GMT

What does the tracking say?

Re: Re item i brought

papermoon.lady — Fri, 05 Nov 2021 18:04:09 GMT

Birch says the PO says the item has never been sent. So either the tracking number is fake or stuck at "shipping information received by Australia Post" (which only means the seller has a satchel with a tracking number at home).

Re: Re item i brought

sugar249 — Fri, 05 Nov 2021 18:58:15 GMT

There is another scenario, but lets see if birch comes back and answers the question

Re: Re item i brought

digital*ghost — Sat, 06 Nov 2021 01:04:51 GMT

@birch180 wrote:
i said i just want my money back they keep saying if i dont leave neg feed back

This is called feedback extortion, and against eBay policy (not to mention completely unenforceable by the seller).

If it's been so long you can't leave feedback, it might also be too late to open an eBay case, but if you paid with PayPal you likely can open a case with them - and report the seller to eBay for FB extortion.

Re: Re item i brought

birch180 — Sat, 06 Nov 2021 09:33:26 GMT

i opened a case i just got another message from the seller and said wait to see what ebay says as a case has opened up i said if you give my money back i will close it they said just wait it will very soon i wont be able to leave feed back i just checked again in Aus post tracking it says no tracking history

Re: Re item i brought

digital*ghost — Sat, 06 Nov 2021 11:16:00 GMT

@birch180 wrote:
i opened a case i just got another message from the seller and said wait to see what ebay says as a case has opened up i said if you give my money back i will close it they said just wait it will very soon

JMHO This is an odd response, all things considered - they could close it immediately themselves by refunding you, and any seller who doesn't even have a lodgement scan would not only automatically lose a case under normal circumstances, but they would get a damaging defect for not resolving the case themselves, so it's an extremely risky strategy for a seller to take unless they have confidence they can win a case.

If it is more than 30 days since the ETA has passed, they are probably banking on eBay closing it in their favour due to no longer being eligible for eBay's MBG; I recommend checking the dates and being prepared for that outcome if it has been that long.

If you're not sure, it might even be worth hopping onto chat and pointing out that the package was never officially lodged, if that's what the tracking shows, and confirming that the transaction is still eligible.

Re: Re item i brought

birch180 — Sat, 06 Nov 2021 12:17:09 GMT

every time i ask then nicely if i could have my money back they keep saying if i don't put neg feed back in so i had to open a case but now they keep stringing it on so i don't get the MBG every time i put tracking number in it keeps coming up No tracking history here is a new message sent to me from the seller

We can see that eBay has upgraded case. Please wait until eBay's review results ok

Re: Re item i brought

springyzone — Sat, 06 Nov 2021 21:41:55 GMT

Giving feedback OR making a claim for money back is never dependent on doing what the seller asks or wants you to do. You're not at a seller's mercy.

Your mistake was to keep asking the seller for money back.

They obviously don't want to give a refund or they would have done so ages ago.

You say you have opened a case. I am not sure how it will go because it sounds as if you may be a bit outside ebay's time limits but it is worth doing as Digital ghost said and contacting ebay chat about this.

If the ebay claim does go ahead, keep an eye on it because if it is the same as it used to be, you have to finalise the claim after a few days, if the seller doesn't provide evidence of postage or arrival of the item etc

If you do get knocked back on the ebay claim because time has run out (which is no doubt what the seller is hoping for), then go into a paypal claim. You don't have to ask the seller for permission, just do it. Same deal there I think. You make the claim and confirm/finalise it a few days later. I know once when I made a paypal claim I had to wait a week in order for the seller to give a satisfactory reply. I am not sure if that is still the case.

A satisfactory reply is NOT, I will refund you later when you close this case. Or "I have just posted it so you can close it now".

Unless you have the money or the goods, you press ahead with your claim for a refund.

Don't worry too much about missing out on giving feedback, although in this case it's a pity, I know, that the seller has dodged a negative.

You can do as digital ghost suggested though and report the seller to ebay for feedback extortion. Ask ebay to view the relevant messages. That's as good a revenge as bad feedback.

Re: Re item i brought

birch180 — Tue, 09 Nov 2021 03:07:45 GMT

My wife went to postoffice again they said its a false tracking number because nothing shows up on there computer so the item was never sent they said and go to the police .how can ebay let them keep selling there feedback is appalling atleast over a dozen people brought off them but never received the item same as me they keep delaying the case by saying they have provided a tracking number , its a false tracking number .

Re: Re item i brought

sugar249 — Tue, 09 Nov 2021 06:48:38 GMT

@birch180 wrote:
how can ebay let them keep selling there feedback is appalling atleast over a dozen people brought off them but never received the item same as me they keep delaying the case by saying they have provided a tracking number , its a false tracking number .

So if their feedback is appalling, why did you buy from them.

Surely you checked, and had red lights going off, it's buyers like you that help the bad sellers keep their business model going.