topic Re: Afterpay payment was rejected in Buying

Afterpay payment was rejected

barney_rubbles — Wed, 08 Dec 2021 11:20:42 GMT

so i made a purchase & used Afterpay for payment purely because there's a $10 off voucher for using it for the first time on Ebay. I got a msg from Ebay a few hours later saying it was rejected 'Sorry, your recent payment for the item(s) below did not go through. Please return to eBay to send your payment again. '

i was not a signed up Afterpay member before going thru checkout, i filled out my details including credit card in there. Could that be the reason or maybe my credit rating? i think its ok but i haven't checked it in years.

Ebay live help is closed & cannot find a contact on the Afterpay page that is for that topic. I noticed the item is not even in my Ebay purchase history either.

Re: Afterpay payment was rejected

jellybirddesigns — Wed, 08 Dec 2021 11:46:40 GMT

Maybe you need to sign up to AfterPay first and wait until you get the confirmation from them that you're registered. Sometimes you get sent a confirmation link that you click and that verifies your email etc.

Then try again.

Re: Afterpay payment was rejected

barney_rubbles — Wed, 08 Dec 2021 11:56:03 GMT

Afterpay did send me a verification txt msg, so yeah i dunno. I might try joining the website, or i might just pay $10 more for the item lol

Re: Afterpay payment was rejected

jellybirddesigns — Wed, 08 Dec 2021 12:49:08 GMT

I think that sometimes some of the third party add ons that Ebay allows can be glitchy, although it may also come down to basic stuff like certain browsers, ios or just software upgrades that stop things from working properly.

Re: Afterpay payment was rejected

barney_rubbles — Thu, 09 Dec 2021 03:25:31 GMT

anyone know a direct link to live help please? im going around in circles because when i click on buying, paying for items it sends me looking in my purchase history, but its not there because Afterpay cancelled my payment, its sitting in my cart now,

Re: Afterpay payment was rejected

padi*0409 — Thu, 09 Dec 2021 03:28:44 GMT

Scroll to the bottom of that page and use the "contact us" link.

Re: Afterpay payment was rejected

barney_rubbles — Thu, 09 Dec 2021 03:33:39 GMT

yes i've done that already, thats when it sends me around in circles

Re: Afterpay payment was rejected

padi*0409 — Thu, 09 Dec 2021 03:38:27 GMT

2 options then Barney.

1. Choose a different topic on the help page and use that (it's all the same CS reps anyway), then ask to speak to a supervisor when it lets you.

2. Try purchasing the item from your cart using Afterpay, maybe it'll go through now.

Re: Afterpay payment was rejected

papermoon.lady — Thu, 09 Dec 2021 03:43:26 GMT

Afterpay Terms and Conditions. Use of Afterpay on eBay is subject to purchase eligibility and Afterpay approval. Afterpay Terms and Conditions apply.

Try having a look at the T&Cs and see if you can find out why your payment didn't go through.

Re: Afterpay payment was rejected

barney_rubbles — Thu, 09 Dec 2021 04:48:19 GMT

ok i found it, i think it wasn't there last night because live chat was closed as it was midnight or so.

i would read the T&C but as usual they are ridiculously long, i'd be sitting here all day lol

i've contacted Afterpay as ebay chat said it happens alot but they have no control over it....

thanks all!

Re: Afterpay payment was rejected

papermoon.lady — Thu, 09 Dec 2021 04:58:51 GMT

@barney_rubbles wrote:
i would read the T&C but as usual they are ridiculously long, i'd be sitting here all day lol

I know! That's why I didn't read them myself either trying to figure out what was wrong. Much longer than eBay's T&Cs, actually.

Re: Afterpay payment was rejected

janeababe — Thu, 09 Dec 2021 05:01:27 GMT

@barney_rubbles wrote:

i would read the T&C but as usual they are ridiculously long, i'd be sitting here all day lol

******************

OK, but don’t cry to us if it all goes belly up and the fees and charges add up to more than the $10 you think you’ll be saving in the first place.

I read them, took me about 10 mins…. Even found a spelling mistake! 😉

Seriously, I don’t know why folk balk at reading the fine print stuff!!!!!

Re: Afterpay payment was rejected

papermoon.lady — Thu, 09 Dec 2021 05:12:26 GMT

Well, if you want to use a service, you do have to read the T&Cs - that should be obvious. I haven't used my voucher yet - I keep getting one that then expires again and again and again. I just don't feel I am really interested at this stage. I like PP's protection and I don't need to pay in instalments (I don't buy really expensive stuff anyway).

Re: Afterpay payment was rejected

janeababe — Thu, 09 Dec 2021 05:20:32 GMT

I agree.
Im not the slightest bit interested in afterpay.
But I did just now have a read of the T’s & C’s. 😎

Re: Afterpay payment was rejected

papermoon.lady — Thu, 09 Dec 2021 06:27:11 GMT

Usually I am actually quite curious... 🙂 But... I have been awake all night because the crazy weather makes me sick ... and felt too lazy when I saw the length. 😄 But I will read the T&Cs when I get some sleep... 😔 Sleep is so important...

Re: Afterpay payment was rejected

countessalmirena — Thu, 09 Dec 2021 21:56:24 GMT

If one thinks of T&Cs as a book which one has to review, it's a little easier to bite the bullet and read them.

(I once wrote a bit of a cheeky book review in Year 7... of the dictionary.)

Re: Afterpay payment was rejected

twyngwyn — Fri, 10 Dec 2021 07:34:03 GMT

I went through the same process as you (at checkout) got accepted, then signed into Afterpay & paid the balance.....thanks for the $10 discount!

Maybe, check your credit rating??

as an aside:

BNPL: Afterpay fees could be passed on to consumers (afr.com)

Re: Afterpay payment was rejected

halfgweilo — Fri, 10 Dec 2021 08:26:15 GMT

Very well said twyn. If one has doubts about their credit rating then it's best to check it out first. Bad credit rating lasts for 7 whole years. After that? I don't believe it drops off completely.

Re: Afterpay payment was rejected

spturbo80-9 — Thu, 01 Dec 2022 11:47:44 GMT

How can I buy a gift card