topic cancelled order in Buying

cancelled order

eieio10 — Tue, 04 Jan 2022 09:50:10 GMT

Within 30 minutes of placing an order I changed my mind and cancelled it. Despite that the seller arranged shipping. Seller then advised me to refuse to accept delivery. I told the seller I would not be around to do that. Sure enough the item was left at my address. Seller has now offered to refund me $10 provided I keep the order as the return shipping cost "is really expensive". I find this unacceptable and wish to receive back the purchase price. What can I do ? Thank you.

Re: cancelled order

davewil1964 — Tue, 04 Jan 2022 09:58:10 GMT

Don't buy things then change your mind?

The time for due diligence is BEFORE you commit to buy.

Re: cancelled order

michellebartley — Tue, 04 Jan 2022 10:12:20 GMT

It was only cancelled a 1/2 hour after purchase, seems odd the seller couldn't oblige to cancel the order and refund you.

I have cancelled orders myself on the rare occasion and haven't had any problems.

Its sellers prerogative if they want to refund you.

Re: cancelled order

davewil1964 — Tue, 04 Jan 2022 10:40:35 GMT

No need to refund me. I don't buy things I don't want.

Re: cancelled order

sandypebbles — Tue, 04 Jan 2022 21:18:24 GMT

Stop messing sellers around by buying things and then 'changing your mind'

Sell the item yourself to get the money back

I find it unacceptable people 'buy' things and then complain that they bought something they did not actually want

Re: cancelled order

springyzone — Tue, 04 Jan 2022 21:40:19 GMT

Well, you have a couple of choices here.

This is a change of mind return so you need to realise that you are responsible for return postage cost. Got that? The seller would also be within his rights to refund only the item cost not the postage cost of sending it to you.

It's a totally different case when an item arrives damaged or not at all, but that isn't what happened here. You ordered and paid for something and it was sent. Sellers sometimes will cancel on request but they are not obliged to do so. I'd like to see you try this trick on some other big online sites, you wouldn't get away with it, so not sure why you seem to think you are entitled to here on ebay.

So you can either pay to return it for a refund of item cost or you can accept the $10.

If I were you, I'd snap up any $10 refund offered because technically I can't see you're entitled to a cent.

Re: cancelled order

digital*ghost — Tue, 04 Jan 2022 22:02:51 GMT

@eieio10 wrote:
Within 30 minutes of placing an order I changed my mind and cancelled it.

No you didn't cancel - sorry but this is a really common misconception and I just think it's best to make this 100% clear: Buyers can not cancel orders on eBay.

ebay is to blame for this misunderstanding, so I'm not saying it's your fault, just clarifying how cancellations work here so that you don't find yourself in a similar situation again (anyone who reads the help page eBay has for cancelling orders can be forgiven for thinking that asking to cancel an order within an hour means it happens automatically - they start off by having "If it's been less than an hour since your purchase, and the seller hasn't sent the item yet, you can cancel your order yourself. Otherwise, you'll need to contact the seller and ask them to cancel it for you." But scroll down and it says what the process actually is "If you made your purchase within the last hour and the seller has not yet sent the order, you can start a cancellation request, asking the seller to cancel your order....We'll send your request to the seller and ask them to accept or decline the cancellation within 3 calendar days." They seriously need to fix the misinfo at the top of that page 😖)

So, in summary, the seller is the only one who can actually cancel a transaction.

Another misconception is thinking nothing happens from the time a purchase is made to when an order is shipped, and therefore it's no harm, no foul to request a cancellation as long as a shipping notification hasn't been received. There are a lot of different things that can happen once an order is submitted, and sometimes it's not actually possible to stop the shipping process (eg say they dropship, and submit your order within minutes of it coming through, and the supplier does not accept cancellations).

Most sellers will - happily or not - cancel an order if they can, since it's usually more trouble than it's worth to them to send an order to someone who has already indicated they don't want it, but because there are millions of different sellers here, with almost as many different post-sale practices, and some with "no cancellation" policies etc, it's always best to assume a purchase decision is final.

Re: cancelled order

papermoon.lady — Tue, 04 Jan 2022 22:10:44 GMT

How buyers can cancel an order | eBay

Even within an hour, the seller does not have to accept.

Re: cancelled order

4channel — Tue, 04 Jan 2022 23:52:57 GMT

@eieio10 wrote:
Within 30 minutes of placing an order I changed my mind and cancelled it. Despite that the seller arranged shipping. Seller then advised me to refuse to accept delivery. I told the seller I would not be around to do that. Sure enough the item was left at my address. Seller has now offered to refund me $10 provided I keep the order as the return shipping cost "is really expensive". I find this unacceptable and wish to receive back the purchase price. What can I do ? Thank you.

-------------------------------------------------------

Hi there. Sorry to hear of your situation. There can be 2 scenarios here. Ah, actually 3.

* One is that the seller gets the items out quick-time and once the horse has bolted there's nothing to do but let it take its course.

* Another is that the seller doesn't check messages much after orders.

* And another is that seller was aware that you had put in cancellation but wanted to get you to accept the item regardless.

In conclusion, a seller .. .. .. a good one anyway checks their messages and posts at the end of the day or next day. That being the case they would easily see your message and then be aware that you changed your mind etc.. Personally, I would allow a cancellation. I would rather there not be one but I would still. At the end of the day I guess that the seller has the upper hand here.

In saying what I did in the above, I'd just like to add that we all must be aware that there have been quite a few sellers who have listed items at a low price in order to encourage a bidding frenzy. But, if they don't get the price they desire, they cancel the transaction and come up with a range of excuses such as the item has gone missing or it was accidentally dropped on the floor or it has a fault that they were not aware of. Oh, in the "Buy-it_Now" scenario, there have been sellers who have cancelled the transaction and then re-listed the item at a higher price.

Well, whatever happens, I wish the best outcome for you.

The below is not aimed at you eieio10, just something to get the feet tapping in 2022. My word, what a fine looking lovely lady Carol Douglas was back then. She was an aspiring actress with TV commercial and stage work already behind her, but her big hit "Doctor's Orders" put her acting career on permanent hold.

-------------------------------------------------------

Carol Douglas, "A Hurricane is Coming Tonight"

https://www.youtube.com/watch?v=NBKNCvRWefs

This should have been as bigger hit as "Doctors Orders" was for her.

https://www.youtube.com/watch?v=Xjl7Yw5ouX4

Re: cancelled order

4channel — Tue, 04 Jan 2022 23:57:35 GMT

@michellebartley wrote:

It was only cancelled a 1/2 hour after purchase, seems odd the seller couldn't oblige to cancel the order and refund you.
I have cancelled orders myself on the rare occasion and haven't had any problems.
Its sellers prerogative if they want to refund you.

---------------------------------------------------

Good post michellebartley and you're right. It does seem strange. Anyway, it all depends on the seller's setup and also what they intend doing. It's sad that the OP (eieio10) couldn't get it cancelled at such an early stage. I do understand that cancellations are fairly common too. I haven't had to request one as far as I can remember. Anyway, best wishes to you in 22.

Re: cancelled order

jellybirddesigns — Wed, 05 Jan 2022 00:07:40 GMT

Buyers can't cancel, they can only put in a cancellation request, which the seller is not obliged to honour.

Since you now have the item, why not just sell it yourself? Don't have to sell on Ebay - you could try FB Marketplace.

Re: cancelled order

domino-710 — Wed, 05 Jan 2022 00:09:43 GMT

@4channel wrote:

In saying what I did in the above, I'd just like to add that we all must be aware that there have been quite a few sellers who have listed items at a low price in order to encourage a bidding frenzy. But, if they don't get the price they desire, they cancel the transaction and come up with a range of excuses such as the item has gone missing or it was accidentally dropped on the floor or it has a fault that they were not aware of. Oh, in the "Buy-it_Now" scenario, there have been sellers who have cancelled the transaction and then re-listed the item at a higher price.
Well, whatever happens, I wish the best outcome for you.

What this has to do with the question beats me.

As for the spoiler. Good Grief.

Re: cancelled order

4channel — Wed, 05 Jan 2022 00:18:19 GMT

Oh yeah, I'd just like to add to what I wrote below eieio10 that some sellers who sell a large amount of items may have someone else or another entity dispatching the items. Was this the case with your order?

---------------------------------------------------------------------------------------------

Hi there. Sorry to hear of your situation. There can be 2 scenarios here. Ah, actually 3.

* One is that the seller gets the items out quick-time and once the horse has bolted there's nothing to do but let it take its course.

* Another is that the seller doesn't check messages much after orders.

* And another is that seller was aware that you had put in cancellation but wanted to get you to accept the item regardless.

Well, whatever happens, I wish the best outcome for you.

-------------------------------------------------------

Carol Douglas, "A Hurricane is Coming Tonight"

https://www.youtube.com/watch?v=NBKNCvRWefs

This should have been as bigger hit as "Doctors Orders" was for her.

https://www.youtube.com/watch?v=Xjl7Yw5ouX4

Re: cancelled order

domino-710 — Wed, 05 Jan 2022 00:50:59 GMT

@4channel wrote:
Oh yeah, I'd just like to add to what I wrote below eieio10 that some sellers who sell a large amount of items may have someone else or another entity dispatching the items. Was this the case with your order.

All that was necessary is this.

Re: cancelled order

padi*0409 — Wed, 05 Jan 2022 00:56:03 GMT

@domino-710 wrote:

@4channel wrote:
Oh yeah, I'd just like to add to what I wrote below eieio10 that some sellers who sell a large amount of items may have someone else or another entity dispatching the items. Was this the case with your order.
All that was necessary is this.

Wot ? And minimise the confusion ??? In my books Digi's answer clarified the whole situation excellently.

Re: cancelled order

janeababe — Wed, 05 Jan 2022 01:49:05 GMT

@eieio10
What can I do ? Thank you.

Cant say I’ve ever bought anything I don’t want. I’ve bought hundreds of items I don’t need, but never anything I didn’t want…. Lol…. But that’s me and doesn’t help you.

Unfortunately, you have 3 choices left.
(1) accept the $10, keep the item and re-sell.
(2) Start a returns process under ‘change of mind’ and you WILL BE responsible for postage costs and WILL NOT be refunded these costs.
(3) Do the right thing and decline the $10, (after all, it wasn’t the seller’s fault that you changed your mind, so why should they be out of pocket too?), keep the item and either sell on, or gift it.

If impulse buying is a problem for you, perhaps utilise the cart better, by placing items in you cart then leaving them there for 1-2days before paying. That way, you can think about whether you actually want to go ahead with the purchase.

Re: cancelled order

springyzone — Thu, 06 Jan 2022 22:39:04 GMT

@janeababe wrote:
@eieio10
What can I do ? Thank you.

Cant say I’ve ever bought anything I don’t want. I’ve bought hundreds of items I don’t need, but never anything I didn’t want…. Lol…. But that’s me and doesn’t help you.

Unfortunately, you have 3 choices left.
(1) accept the $10, keep the item and re-sell.
(2) Start a returns process under ‘change of mind’ and you WILL BE responsible for postage costs and WILL NOT be refunded these costs.
(3) Do the right thing and decline the $10, (after all, it wasn’t the seller’s fault that you changed your mind, so why should they be out of pocket too?), keep the item and either sell on, or gift it.

That bit in red is classic. Same.😂😄

I think digi's post was spot on, so many people seem to think (and ebay has a lot to answer for this) that they are free to cancel within the hour, when that actually isn't the case at all. It is up to a seller to decide whether to cancel or not and there is nothing magical about an hour either. A person can make a request after 2 hours or 3, it is just that the faster they ask, the more chance there is that the seller might be able to oblige.

I am not sure why so many people seem to click a button and buy and then immediately have a change of mind. What is wrong with these people that they are so indecisive? I'm very indecisive too but I procrastinate and think about it before I buy, not after.