topic Re: Cancelled order!!??? in Buying

Cancelled order!!???

stranger1603 — Thu, 01 Nov 2012 06:00:19 GMT

I purchased two items yesterday listed as an promotion for the upcoming solar eclipse (310495127035 and 221147458642) and paid for them as well wit PP. Today the seller contacted me and said they had to cancel the order because there was a error with the ebay system. I contacted ebay and they said everything was fine and the purchase was ok. The seller told me ebay gave them permission to cancel the the order. It was quite a bargain so I cancelled another order from overseas from a third party. But if I dont get the item now I have to reorder it with all the new costs that were created by the cancellation. So who is compensating me for that?? (time , money , nerves)

Or can I just insist that they sent me the item bec time is an issue as well (solar eclipse in 14 days!!).

If anyone could help and respond asap would be great!!

(best prob an ebay employee??)

Thx for your help

Onders

Re: Cancelled order!!???

lyndal1838 — Thu, 01 Nov 2012 06:13:36 GMT

The responders here are just members like yourself....ebay does not answer on the boards.

There is nothing you can do....you can not force a seller to sell to you.

I would just re-order from the other supplier as soon as possible. If the they are overseas you need to use the fastest postage possible or you will not get your items before the 14th.

Re: Cancelled order!!???

***super_nova*** — Thu, 01 Nov 2012 06:55:19 GMT

once you win item the seller cannot cancel the transaction, only you can do that; they can only send you request to cancel, you did not have to accept it. There is NO way eBay gave them "permission to cancel".

Just tell the seller you checked with eBay and they said it is OK, so could they please send your item immediately or you will be reporting them for non performance.

Re: Cancelled order!!???

***super_nova*** — Thu, 01 Nov 2012 07:04:49 GMT

Sounds like the seller seriously underestimated the interest and did not list with starting price they would be happy with if only one person bid. Yes, you can leave him NEG and report him for non performance, and not to agree to cancel (he will have to pay the FVF). But in the end nobody can force him to send your item, as far as he refunds your payment pronto.

Re: Cancelled order!!???

dylan11235813 — Thu, 01 Nov 2012 07:19:48 GMT

So you cancelled an order from the third party and now you are upset that the seller of this item (that you ordered/bid at a lower cost) is trying to cancel it for whatever reason?

Sure the seller could be making everything up, but you yourself thought that it is OK to cancel an order as a buyer.

I dont think you will incure any fees just time or whatever else.

Re: Cancelled order!!???

bigbrickshop — Thu, 01 Nov 2012 07:40:17 GMT

The items were BINs, not auctions and it appears the items were listed at a tenth of their normal sell price. There is a bug with Sell Similar and Relist where sometimes any changes are not saved correctly and if the seller hasn't gone through each individual listing they may not have picked up any errors until the sale has occurred.

I buy regularly from that seller and have never had any problems. It looks like a genuine mistake.

Re: Cancelled order!!???

i-once-was-bump — Thu, 01 Nov 2012 10:46:56 GMT

I was going to have a look at the OP's buying history and got this message

Not possible

Privacy laws in some European countries do not allow us to pass on information involving bidders from those countries. If you want to find all auctions this user has bid on, please contact the user directly by email.

What is that all about?

Is the OP registered in Europe?

Re: Cancelled order!!???

anotherpancake52 — Thu, 01 Nov 2012 10:53:24 GMT

OP is Registered in Germany.

Re: Cancelled order!!???

lyndal1838 — Thu, 01 Nov 2012 10:56:31 GMT

He is registered in Germany Bump....are the rules the same as here in Australia?

Maybe we have given the wrong information?

Stranger, maybe you should ask your question on the German boards.

Re: Cancelled order!!???

i-once-was-bump — Thu, 01 Nov 2012 11:00:22 GMT

He is in Germany??

Well the seller is in Australia and sends to Australia and via courier so maybe that is why the sale was cancelled.

Re: Cancelled order!!???

i-once-was-bump — Thu, 01 Nov 2012 11:04:33 GMT

Stranger, maybe you should ask your question on the German boards.

I wonder if they have a problem with Godwin's law on the German boards?

Re: Cancelled order!!???

ss1630 — Thu, 01 Nov 2012 11:13:44 GMT

I was having troubles with that Sell similar/ Revise bug... luckily I think i fixed them all... is it still happening ?? 🙂

Re: Cancelled order!!???

lyndal1838 — Thu, 01 Nov 2012 12:12:24 GMT

I think you are probably right Bump. If it costs $74 for courier delivery within Australia I hate to think what it would cost to send it to Germany, if indeed the seller would send it.

Re: Cancelled order!!???

stranger1603 — Thu, 01 Nov 2012 23:54:06 GMT

Yeah, Im german citizen living in Australia atm. The order cancelled was directly with Celestron (US) and not over ebay. Seems like ebay really gave the selller perrmission to cancel that order and refund me bec of a bug in their system. Its just now up to the seller to make me happy bec of the loss the transaction created.

Hope I will get one in time!!

thx for your help everybody

Cheers

stranger1603

Re: Cancelled order!!???

lyndal1838 — Fri, 02 Nov 2012 14:38:32 GMT

Stranger, is the seller aware that you are actually in Australia and wanted the item delivered to Australia?

On the surface of this thread it looks like the seller was within their rights to cancel as you were in a country that they did not post to.

Re: Cancelled order!!???

at_wicks_end — Fri, 02 Nov 2012 15:13:01 GMT

You just agreed that the seller cancelled because of a bug in the system yet you still feel the seller should compensate you. Unreal......

Re: Cancelled order!!???

patchoo78 — Fri, 02 Nov 2012 16:06:13 GMT

I might have missed something here, but when the item was cancelled did the seller refund? This is probably why the OP is asking for compensation.

Re: Cancelled order!!???

foxette-in-sox — Fri, 02 Nov 2012 21:03:20 GMT

Onders,just a suggestion,but if you're going to be living in Australia for a reasonable length of time ie 6 months or more,you may be better off changing your registration details to Australia whilst you're here & buying things from ebay-just phone ebay who will change your actual region also.

Re: Cancelled order!!???

***super_nova*** — Fri, 02 Nov 2012 21:11:09 GMT

The way I read it all, now, is that the OP has first ordered this item directly from USA, when he came accross the "bargain" on eBay he cancelled the original order. Now the eBay transaction has fallen through, he has no telescope and not much time to get one from US, so he feels he should be compensated. ............

Well, that is not going to happen.

I would suggest that you contact the seller who is now offering the same item at the correct price and buy it from him. Also make sure they know they will be posting within Australia.

Re: Cancelled order!!???

patchoo78 — Sat, 03 Nov 2012 01:56:36 GMT

I read that too, but he also stated that he had paid for the item with PayPal but there was no mention of a refund when seller wanted to cancel the sale