topic Re: Item Not Received in Buying

Item Not Received

nexa21 — Tue, 22 Feb 2022 06:30:48 GMT

Hello, I purchased a poster for C$113 last October. The item has not arrived. Under the order details it always stated the item would arrive by Feb. 28. Now it's changed to March 1. As I'm only now learning, I don't have the ability to get a refund because I've let too much time pass. I did not know this, as the order details led me to believe I should just wait patiently (it stated orders are shipping longer than usual because of the pandemic). What can I do? I don't think it's fair as I feel I've been misled by eBay. I'm extremely unhappy about this. Thank you.

Re: Item Not Received

papermoon.lady — Tue, 22 Feb 2022 06:34:15 GMT

If the last day of the estimated delivery is March 1, it is not too late, but too early. You will be able to open a case AFTER March 1 (you have 30 days) if the seller does not help.

Re: Item Not Received

nexa21 — Tue, 22 Feb 2022 06:36:25 GMT

Thank you.

Re: Item Not Received

domino-710 — Tue, 22 Feb 2022 07:02:20 GMT

What Papermoon means - is - from the last date of estimated delivery - which is now March 1 - you have 30 days to claim an item not received through eBay.

If not received by March 1 - put in a claim for - item not received - immediately

Ignore any claim by the seller - it will arrive - stick to the not arrived claim - until/if it arrives.

Re: Item Not Received

nexa21 — Tue, 01 Mar 2022 07:10:27 GMT

It's March 1, and I've still not received the item. However, now there is nothing under the order details stating when the item will arrive by, and under the actions I can perform there is no option to launch a case or claim. What do I do? How do I contact eBay about this if they do not give me the option?

Re: Item Not Received

domino-710 — Tue, 01 Mar 2022 07:15:20 GMT

You should be able to go to your purchase history - click on the item.

The estimated due date is now - it hasn't arrived.

Put in an item not received immediately.

Give a yell if you have any problems doing this.

Re: Item Not Received

twyngwyn — Tue, 01 Mar 2022 07:21:26 GMT

...other option is (if you paid by PayPal) you have 180 days via their site...exhaust all opportunities with eBay, first, though

Re: Item Not Received

nexa21 — Tue, 01 Mar 2022 07:27:59 GMT

No, sadly there is no estimated due date now, it is now gone, and nothing saying the item hasn't arrived. There is no option anywhere to contact ebay. When I click on 'More actions', the only choices are 'Save this seller', 'contact seller', and 'sell this item'. So much time has passed that the item does not come up when I look up past items for requesting a refund. I don't know how to contact ebay about this. Everytime I want to speak to an agent, it says live support is unavailable. This really sucks that they've made it impossible to contact ebay support directly.

Re: Item Not Received

nexa21 — Tue, 01 Mar 2022 07:33:01 GMT

This is what it used to say. It says 'come back to us so we can help you', yet they don't allow me the ability to do just that. It's misleading, if not downright lying.

Re: Item Not Received

nexa21 — Tue, 01 Mar 2022 07:41:00 GMT

There is no longer an estimated delivery date above the delivery info, and no other options to report it.

Re: Item Not Received

nexa21 — Tue, 01 Mar 2022 07:42:44 GMT

No I did not pay thru Paypal, but with my Visa debit. Would I be able to get them to reverse the charge?

Re: Item Not Received

davewil1964 — Tue, 01 Mar 2022 07:42:58 GMT

It's coming by boat. Still not a lot of boats sailing yet.

Re: Item Not Received

nexa21 — Tue, 01 Mar 2022 07:47:13 GMT

This is what it used to say next to 'delivery info' up until a few days ago.

Re: Item Not Received

nexa21 — Tue, 01 Mar 2022 07:49:50 GMT

This is what it used to say next to 'delivery info' up until a few days ago.

Re: Item Not Received

nexa21 — Tue, 01 Mar 2022 09:15:37 GMT

I'm wondering if anyone else is experiencing a similar problem? I can't be the only one.

Re: Item Not Received

davewil1964 — Tue, 01 Mar 2022 09:20:24 GMT

No.

I don't buy International and I certainly would never accept surface mail.

You are probably in a small minority who think that surface mail is a good option in this day and age. especially through eBay, who have specific, tight guidelines for buying

Re: Item Not Received

nexa21 — Tue, 01 Mar 2022 09:29:26 GMT

Is there anyone else who cannot lodge an "item not received" request?

Re: Item Not Received

justkidzbiz — Tue, 01 Mar 2022 10:54:10 GMT

Try this, at the bottom of the page is a Contact Us link. You should be able to Chat with eBay. Tell them you have images of the estimated delivery etc, and ask them for the email address so that you can send them the images. You can’t upload pics in the chat but they can provide you with an email and from there they can look at the pics. You may even be lucky that they will offer you a full refund despite not being able to open a case.

https://www.ebay.com.au/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=7

Re: Item Not Received

janeababe — Tue, 01 Mar 2022 20:52:14 GMT

Nexa, can you go back into your purchase history and change the dates in the search option.

I think your purchase has been archived, that’s all.
Once you find it, you should be able to select to open an Item Not Received case there.

If all else fails, you can make a claim at the bank…. But make that your final option.

Also, when speaking to live chat, have the item number handy, so they can reference the sale. You could probably search for it using the item number too (I wonder 🤔)

Estimated date of delivery changes, due to the current world crisis. (Pandemic). Short staffed, closed businesses, changed postal restrictions and sanctions. Etc.

Canada did have some restrictions to Australia and from Australia, not sure if they’ve been lifted or not. I know Ireland are still not accepting from, or posting to Australia.

Re: Item Not Received

janeababe — Tue, 01 Mar 2022 21:04:48 GMT

Also, you might have just received an email from eBay about the new changes to the eBay User agreement. Check the personal email account you have attached to your eBay account.

It has a reply email you can contact. Try that, too 😉

ebay@reply2.ebay.com.au