topic Re: Refund not given in Buying

Refund not given

bernzbizz01 — Thu, 23 Jun 2022 05:45:23 GMT

Help. I have not received my earrings. The seller asked me to close the case and give them until June 20, 2022 to supply them after placing order which didn’t come . I did that and they still haven’t arrived. The seller has said they will refund my money but they haven’t. Because the case is technically closed, what can I do?

Thanks

Re: Refund not given

papermoon.lady — Thu, 23 Jun 2022 05:49:45 GMT

Unfortunately, it is a common trick to ask buyers to close cases and then ignore them. Never ever listen to a seller who says you should close a case to get a refund or a replacement.

I hope you used PayPal to pay. If you did, you have 180 days since the date of purchase to open a case.

Re: Refund not given

padi*0409 — Thu, 23 Jun 2022 05:52:56 GMT

NEVER EVER close a case until you are completely happy with the outcome. That request by the seller is a very common ploy by dodgy sellers to scam you. You could try Paypal if you paid that way but if the seller can prove they sent the item you are out of luck.

If it's the seller you left the neg for no doubt they will be after you to change it - DON'T DO THAT.

Edit. Snap Papermoon.

Re: Refund not given

repentatleisure1952 — Thu, 23 Jun 2022 05:53:32 GMT

Use your credit provider to obtain a refund.

Apart from those who advise you on here do not believe strangers on the internet.

Re: Refund not given

papermoon.lady — Thu, 23 Jun 2022 05:55:53 GMT

And don't buy expensive items from overseas unless you are really sure the seller is a reliable seller. That seller is based in India. Did they provide a tracking number?

Re: Refund not given

papermoon.lady — Thu, 23 Jun 2022 06:13:46 GMT

@padi*0409 wrote:
If it's the seller you left the neg for no doubt they will be after you to change it - DON'T DO THAT.

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The feedback was not there when i posted my first reply.
And the seller has already responded: Just had to message us. We will resolve the concern.
Clearly deceptive as they did communicate with the buyer and asked them to close the case...

Re: Refund not given

bernzbizz01 — Sat, 16 Jul 2022 04:55:13 GMT

Hi. I am writing to you because you kindly advised me re credit card not being accepted. This post about earrings is from a while ago and the seller has been harassing me to take it down, which I am now willing to do, but can’t find ‘ mark as concluded’ or other option like that. They keep writing to me to ‘ take it down’ because I have returned the earrings once they arrived ( they were faulty and the seller wanted me to take them to a jeweller to be fixed!) and have received a refund. So technically they are correct, the problems have been resolved. I have not yet received the refund on the postage for return yet, though they have agreed to it.

Still can’t work out how to mark this as completed. The option someone suggested is not given to me in the drop down box. Any ideas please?

Re: Refund not given

sandypebbles — Sat, 16 Jul 2022 05:01:54 GMT

If you started the topic, you should be able to mark it as solved (which is not in the drop down menu, it is near the bottom of your original post

The last option on the drop down menu is report inappropriate content, if you want the mod to take it down

If the seller is harassing you, block them, they have no right to ask you once, let alone harass you to do so

It does not identify who they are, only you and them know who you are talking about

And they are not a mod, so they cannot tell you to take your post down

Re: Refund not given

papermoon.lady — Sat, 16 Jul 2022 05:06:13 GMT

As Sandy said, it is the last option in the dropdown menu. Don't worry, you can add a comment, so the moderator will know why you want your post taken down and that it is not inappropriate.

Here is a list of moderators if you prefer to send them a message, but they are not all active.

https://community.ebay.com.au/t5/forums/searchpage/tab/user?q=moderator

Re: Refund not given

padi*0409 — Sat, 16 Jul 2022 05:30:42 GMT

@bernzbizz01 wrote:

.................the problems have been resolved. I have not yet received the refund on the postage for return yet, though they have agreed to it.

It's unclear if you want to close this thread or close the dispute.

If it's the dispute DO NOT close it until you get the postage refund. If you do, you'll never get it........

Re: Refund not given

papermoon.lady — Sat, 16 Jul 2022 05:47:00 GMT

@bernzbizz01 wrote:
Still can’t work out how to mark this as completed. The option someone suggested is not given to me in the drop down box. Any ideas please?
__________________________________________________________________________________________
If you don't want the thread to be taken down but just want to mark it as completed, go to your post saying that the issue is resolved and choose "Accept as Solution" (next to "reply").

Re: Refund not given

*sons_and_daughters* — Sat, 16 Jul 2022 09:08:18 GMT

If you were refunded for the earrings after they were returned, outside of a dispute, you have no chance of getting the postage refunded. While you have been refunded for the earrings, you'll never be able to get a refund for the postage. You should have sent them back under a dispute, where the seller either sends you the postage money, or they refund without return of the item. Sadly, you just need to chalk it up to experience, and don't let it happen again.

Re: Refund not given

springyzone — Sun, 17 Jul 2022 02:48:09 GMT

@bernzbizz01 wrote:
Hi. I am writing to you because you kindly advised me re credit card not being accepted. This post about earrings is from a while ago and the seller has been harassing me to take it down, which I am now willing to do, but can’t find ‘ mark as concluded’ or other option like that. They keep writing to me to ‘ take it down’ because I have returned the earrings once they arrived ( they were faulty and the seller wanted me to take them to a jeweller to be fixed!) and have received a refund. So technically they are correct, the problems have been resolved. I have not yet received the refund on the postage for return yet, though they have agreed to it.
Still can’t work out how to mark this as completed. The option someone suggested is not given to me in the drop down box. Any ideas please?

I am taking it that you are referring to your feedback comment and not your posts here on the messageboard. I think it is highly unlikely a seller in India would be watching this board.

So, the seller wants you to remove your neg comment.

Do not do it.

This seller is harrassing you and deserves the neg, let it stand.

If you want to, you can always add an extra comment as follow up. I would make it something along the lines of-seller had me return faulty earrings at my own expense. I have been refunded for the item price but not for postage costs as I was promised.

That's the truth. Do not budge. Their requests to you are not your command. Tell them (if they ask) that you will remove the neg after you are refunded both lots of postage.

Personally if they then refunded the postage I would let the neg stand. They don't seem to honour promises so in this case, neither should you.

PS Because of your low feedback score, I think the seller has you pegged as a newbie who can be bullied around, Prove them wrong.

Re: Refund not given

papermoon.lady — Sun, 17 Jul 2022 02:54:20 GMT

@springyzone wrote:
@bernzbizz01 wrote:
This post about earrings is from a while ago and the seller has been harassing me to take it down, which I am now willing to do, but can’t find ‘ mark as concluded’ or other option like that.
I am taking it that you are referring to your feedback comment and not your posts here on the messageboard. I think it is highly unlikely a seller in India would be watching this board.

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I would have thought so too, springy, but the OP mentions "mark as concluded", which would not apply to feedback. Maybe she shared the link to this with the seller to show him or her what others think.
If it is really about feedback, she could either add a reply or ask the seller to send her a revision link.

So, the seller wants you to remove your neg comment.
Do not do it.

This seller is harrassing you and deserves the neg, let it stand.
If you want to, you can always add an extra comment as follow up. I would make it something along the lines of-seller had me return faulty earrings at my own expense. I have been refunded for the item price but not for postage costs as I was promised.

That's the truth. Do not budge. Their requests to you are not your command. Tell them (if they ask) that you will remove the neg after you are refunded both lots of postage.
Personally if they then refunded the postage I would let the neg stand. They don't seem to honour promises so in this case, neither should you.

PS Because of your low feedback score, I think the seller has you pegged as a newbie who can be bullied around, Prove them wrong.