topic Re: Seller ignoring order cancellation request in Buying

Seller ignoring order cancellation request

cait_kelee6 — Tue, 02 Aug 2022 01:54:12 GMT

Hi I have bought an item worth 559 AUD by mistake and have requested to cancel order like 3 mins after the transaction and even sent a message but seller isn't responding to my msgs or the request even though its been like 5 hours since seller last updated his ad (meaning he's been active on ebay since 5 hours ago yet failed to respond to my msgs) What should I do? I want to cancel order asap so I can buy another one from a seller with a better reputation but ebay system says it may take 3 to 5 days for seller to respond

Is there any way to cancel immediately without sellers consent?

Re: Seller ignoring order cancellation request

papermoon.lady — Tue, 02 Aug 2022 02:23:48 GMT

https://www.ebay.com.au/help/buying/buyers-can-cancel-order/buyers-can-cancel-order?id=4004

Unfortunately, the seller does not have to accept a request for cancellation, even if you cancel within an hour.

Re: Seller ignoring order cancellation request

repentatleisure1952 — Tue, 02 Aug 2022 02:43:28 GMT

There is no way to cancel this transaction without the seller doing so.

How do you buy an item for $500 by mistake?

What was the mistake that you made?

Did the seller not have "a better reputation" at the time of your purchase?

Re: Seller ignoring order cancellation request

padi*0409 — Tue, 02 Aug 2022 02:54:20 GMT

If you refuse to pay and the seller will not cancel then the seller will probably open a "non payment dispute" against you. If that happens and you don't pay you'll end up with a non-payers strike against your account.

That will not be a problem unless you have had another one of those in the last 12 months and future sellers have their buyer blocks inplace to block non-payers.

Edit. Snap Sandy.

Re: Seller ignoring order cancellation request

sandypebbles — Tue, 02 Aug 2022 02:51:48 GMT

What should you do?

Wear the non payment strike if the seller gives you one so they can get their fees back

The seller is not obligated to respond to you, nor do they have to agree to cancel

Nobody is going to 'make you pay'

If you do get a strike , it will only affect you if you already have one, and only from sellers who have blocks in place

Finding a better offer is not a valid reason to want to cancel

Seller's feedback are available before bidding/buying so the time to check reputations is prior to purchase.......or was it a mistake ??

Re: Seller ignoring order cancellation request

cait_kelee6 — Tue, 02 Aug 2022 02:59:26 GMT

I thought seller was reputatble until I saw that he had 'no return accepted' policy and his delivery was done by sendle after checking out

But still don't you find it suspicious that seller is intentioanlly ignoring me even though he's been on ebay this morning?

Re: Seller ignoring order cancellation request

cait_kelee6 — Tue, 02 Aug 2022 03:00:02 GMT

Payment was already successfully processed

Re: Seller ignoring order cancellation request

papermoon.lady — Tue, 02 Aug 2022 03:06:45 GMT

Wasn't Sendle mentioned when you checked Postage on the listing's page?

"No returns accepted" is actually quite common and not a sign that a seller is not a reputable seller. If an item is not as described or faulty, you can still return it of course. "No returns accepted" refers to change of mind.

If you really don't want the item, your only option would be not to accept the parcel when it arrives (WITHOUT opening it), so it will go back to the sender, but be sure you don't want to buy from them ever again because they will probably block you.

Re: Seller ignoring order cancellation request

cait_kelee6 — Tue, 02 Aug 2022 03:29:49 GMT

Yes it was written in delivery section but I usually dont check postage before checking out. I want the item but I'm afraid item will arrive damaged (from reading sendle reviews) and seller won't refund me properly. So I just want to end transaction while I still can (before seller sends item) and get same one from different seller ($10 more expensive but standard postage and 100%positive review) But I see no reason he is not replying to my msgs. ETD of the item is 8th august

Re: Seller ignoring order cancellation request

papermoon.lady — Tue, 02 Aug 2022 03:35:51 GMT

If the item arrives damaged and the seller is unresponsive, you can open a case.

Have you ever used Sendle where you live?

Where I live, they are not bad. I never had a problem with them, but I haven't used them much.

Re: Seller ignoring order cancellation request

padi*0409 — Tue, 02 Aug 2022 03:36:17 GMT

@papermoon.lady wrote:

If you really don't want the item, your only option would be not to accept the parcel when it arrives (WITHOUT opening it), so it will go back to the sender, but be sure you don't want to buy from them ever again because they will probably block you.

It could be an uphill fight for the OP to get all the money back if that happens Papermoon, since technically it's not an INR case, and the seller is likely to want restocking fees, postage fees (both ways) etc taken off the original price.

Re: Seller ignoring order cancellation request

cait_kelee6 — Tue, 02 Aug 2022 03:40:10 GMT

But in some of their reviews people said to stay away from them and sellers who use them. But sellers attitude (of not responding and ignoring me) is already challenging my trust in this seller

Re: Seller ignoring order cancellation request

papermoon.lady — Tue, 02 Aug 2022 03:46:59 GMT

Yes, I agree that the seller might not refund the whole amount. There is no return postage cost if a parcel is not opened though, well, not with Australia Post at least. Sendle might charge something (I have no idea), in which case the seller will want the OP to pay of course. But as the item is very expensive, the OP should still get a considerable amount back.

Re: Seller ignoring order cancellation request

domino-710 — Tue, 02 Aug 2022 03:47:48 GMT

You've bought & paid - why not just sit it out until the item arrives.

If in the described condition - bought & paid for - you won't make that ' mistake ' again.

If not in the described condition - you at least have a case.

Photograph the package - any damage - keep the original wrapping.

Re: Seller ignoring order cancellation request

papermoon.lady — Tue, 02 Aug 2022 03:48:40 GMT

There are bad reviews for ALL couriers if you look at ProductReview, and actually theirs are not even that bad compared to others. People also tend to write reviews when they are angry (this is true of all companies).

Re: Seller ignoring order cancellation request

cait_kelee6 — Tue, 02 Aug 2022 03:51:24 GMT

Do you mean I have to pay for postage even if I have to return because items arrive damaged or faulty? Shouldn't seller always cover the postage cost when it is not change of mind return? I find it even weirder for seller to post such expensive item even after buyer expressed to cancel the sale

Re: Seller ignoring order cancellation request

papermoon.lady — Tue, 02 Aug 2022 03:53:03 GMT

How good or bad they are, depends on which courier they use in your area (and how good or bad this courier is, again in your area).

Re: Seller ignoring order cancellation request

cait_kelee6 — Tue, 02 Aug 2022 03:55:20 GMT

Cab you tell me what will happen if seller doesn't respond even after 5 days in which cancellation request expire, would ebay step in and give me a refund?

Looks like seller won't send me the item because when I bought the item in dawn, the item was out of stock but when I checked same lisiting this morning it was changed to 1 sold, 1 remaining

Re: Seller ignoring order cancellation request

domino-710 — Tue, 02 Aug 2022 03:55:38 GMT

Why shouldn't the buyer post the item - it has sold - he/she has the pennies - and hopefully packages well.

Re: Seller ignoring order cancellation request

papermoon.lady — Tue, 02 Aug 2022 03:59:46 GMT

@cait_kelee6 wrote:
Cab you tell me what will happen if seller doesn't respond even after 5 days in which cancellation request expire, would ebay step in and give me a refund?
Looks like seller won't send me the item because when I bought the item in dawn, the item was out of stock but when I checked same lisiting this morning it was changed to 1 sold, 1 remaining

The seller doesn't have to respond or cancel, so, no, eBay won't step in and refund, but they will if the item does not arrive by the last day of the estimated delivery and you open a case.

Some sellers are not very responsive, but they still post the items, so I would not worry too much.

What is the seller's feedback?