topic Re: Seller sent me wrong item in Buying

Seller sent me wrong item

cait_kelee6 — Fri, 05 Aug 2022 04:38:34 GMT

Hi I bought an item that costs 2600 and tge seller sent me wrong item. I sent him a msg about the problem but still got no reply. Should I open a case to return item or should I wait until the seller responds?

Re: Seller sent me wrong item

daydreams_12 — Fri, 05 Aug 2022 04:42:26 GMT

You really do seem to have some problem with your purchases. Maybe try a B & M, you may have more luck

Re: Seller sent me wrong item

padi*0409 — Fri, 05 Aug 2022 04:45:24 GMT

Open a case with eBay's Money Back Guarantee if you're within 30 days of the final ETA of the item.

The seller should pay for the return postage. DO NOT close the case until you are completely satisfied with the outcome - once a case is closed it CANNOT be reopened.

Re: Seller sent me wrong item

cait_kelee6 — Fri, 05 Aug 2022 04:48:24 GMT

Do you mean even if I open a case I may not receive a full refund? The product was completely different from the photo on ad and also was missing a crucial feature. The item arrived 10days prior to ETD but I want to return this item asap as its so bulky. Can I only open a case after ETD has passed?

Re: Seller sent me wrong item

padi*0409 — Fri, 05 Aug 2022 04:51:21 GMT

@cait_kelee6 wrote:

Can I only open a case after ETD has passed?

You must open a case BEFORE the final ETA, so do it now. You should get a full refund if the seller has sent the wrong item.

What was the item number (RHS of the listing page) ?

Re: Seller sent me wrong item

padi*0409 — Fri, 05 Aug 2022 05:10:05 GMT

Sorry, I got mixed up there. You have to open a case within 30 days of the final ETA.

Apologies.

Re: Seller sent me wrong item

papermoon.lady — Fri, 05 Aug 2022 05:15:12 GMT

When did you send the seller a message?

Re: Seller sent me wrong item

cait_kelee6 — Fri, 05 Aug 2022 05:31:39 GMT

At around 11 as soon as I got the parcel, opened and knew it was wrong item. Also courier just left the parcel out of the unit without even ring the bell of the apartment

Re: Seller sent me wrong item

papermoon.lady — Fri, 05 Aug 2022 05:36:33 GMT

It is a bit early. Not all sellers check their account every day or are notified of new messages on their phone, and even if they are notified, they might not be able to reply if they are at work and their boss is nearby. I would wait a bit longer.

Re: Seller sent me wrong item

cait_kelee6 — Fri, 05 Aug 2022 05:42:25 GMT

But item is really heavy and big. Since it was seller's fault, seller would send someone to pickup the item from my unit right?

Re: Seller sent me wrong item

cait_kelee6 — Fri, 05 Aug 2022 05:44:37 GMT

I'm worried that because it is so big, seller would refuse to pay for return

Re: Seller sent me wrong item

imastawka — Fri, 05 Aug 2022 05:47:47 GMT

If you open a case for Item not as described, the seller has to pay for the return if they want it back.

If they don't want it back then they have to refund you full amount.

Re: Seller sent me wrong item

padi*0409 — Fri, 05 Aug 2022 05:48:47 GMT

@cait_kelee6 wrote:

I'm worried that because it is so big, seller would refuse to pay for return

If they sent the wrong item and want it back they have to pay for the return postage.

Again, what is the item number ?

Edit. Snap Stawks.

Re: Seller sent me wrong item

papermoon.lady — Fri, 05 Aug 2022 05:47:59 GMT

If they refuse, you can open a return request and they will send you a return label which would cost nothing to you, but you would probably have to go to the post office yourself, or ask a friend to drive you there if you don't drive and the item is too bulky for public transport.

Re: Seller sent me wrong item

countessalmirena — Fri, 05 Aug 2022 05:48:22 GMT

Read eBay’s MBG page. It will answer your questions about timeframe and return postage.

Re: Seller sent me wrong item

cait_kelee6 — Fri, 05 Aug 2022 05:50:17 GMT

I cant find item number on the listing

Re: Seller sent me wrong item

imastawka — Fri, 05 Aug 2022 05:50:20 GMT

eBay Money Back Guarantee policy | eBay

Re: Seller sent me wrong item

cait_kelee6 — Fri, 05 Aug 2022 05:51:29 GMT

It is impossible to load this to my car. Isn't it seller's responsibility to pick it up where it was dropped off?

Re: Seller sent me wrong item

padi*0409 — Fri, 05 Aug 2022 05:51:57 GMT

@cait_kelee6 wrote:

I cant find item number on the listing

RHS about halfway down.

Re: Seller sent me wrong item

countessalmirena — Fri, 05 Aug 2022 05:53:14 GMT

No.

Read the Money Back Guarantee help page.