topic Re: Scam - sent fake item in Buying

Scam - sent fake item

diyrainbow — Thu, 11 Aug 2022 22:59:40 GMT

PLEASE HELP I bought an item, 2 weeks later a postcard arrived saying 'thanks for your purchase'. It had the barcode of the bought item ,, so the item shows as 'delivered' on ebay. The 'real' item is obviously not coming. Ebay is sending me in circles with no actual help. I have contacted the seller who said the postcard must have separated from the parcel (it's in an envelope) and no longer reply to requests. How do i get to a real person in ebay to get real help?? Thanks

Re: Scam - sent fake item

papermoon.lady — Thu, 11 Aug 2022 23:06:36 GMT

Open a case for "item not as described". Stop communication with the seller.

Re: Scam - sent fake item

*sons_and_daughters* — Thu, 11 Aug 2022 23:42:06 GMT

As mentioned, open a dispute for item not as described. DO NOT open a dispute for item not received, or you will lose as the tracking shows delivered. You only have 30 days from the last ETA to open a dispute through ebay Money Back Guarantee, so don't delay. If it's longer than 30 days, open the dispute through PayPal if you paid that way.

DO NOT close the dispute because the seller says so. Some will tell you the dispute needs to be closed for a refund. It's a lie. Once you have the option, ask ebay to step in and help. Usually that option comes up 4-6 days after the dispute is open. If the seller is forced to refund, they will get a defect on their account.

Re: Scam - sent fake item

springyzone — Thu, 11 Aug 2022 23:42:12 GMT

If by barcode, you mean the tracking number, then what it has done is exactly what you said-showed it as 'delivered' to ebay.

It is important when you open a case that it is as papermoon advised, for an 'item not as described'.

Don't try to open a case for item not received.

Don't close the case till you get a full refund. If a seller wants an item back in this sort of case, they have to provide you with a return postage label (at their expense). If the seller did this, simply pop the postcard in and return that.

You probably won't get a real person to step in for you from ebay, the process is pretty automated, so just open a claim. There is chat available if you do get stuck but if you open a claim, the seller can't win if he ignores you.

eBay Money Back Guarantee policy | eBay

Re: Scam - sent fake item

jellybirddesigns — Fri, 12 Aug 2022 03:02:25 GMT

The seller is trying to trick you.

Follow the good advice others have given you.

Why bother even trying to communicate with such a seller?

Did you check the sellers feedback before purchasing? Were there any red flags? If the seller did this to you, then they have probably done it to others, who would hopefully leave appropriate warning feedback.

Re: Scam - sent fake item

diyrainbow — Sat, 13 Aug 2022 04:15:44 GMT

Thanks so much everyone, i was so stressed to get it reported immediately that I found the 'return due to wrong item sent' so i'm hoping that works ok. Ebay did send me a "we can step in in 5 days email". So annoyed but glad I kept the postcard and envelope with barcode of the real item that should have been sent. Fingers crossed i don't lose $154.00. Thanks again everyone, I feel a bit more confident now.

Re: Scam - sent fake item

*sons_and_daughters* — Mon, 15 Aug 2022 01:22:46 GMT

@diyrainbow wrote:
Thanks so much everyone, i was so stressed to get it reported immediately that I found the 'return due to wrong item sent' so i'm hoping that works ok. Ebay did send me a "we can step in in 5 days email". So annoyed but glad I kept the postcard and envelope with barcode of the real item that should have been sent. Fingers crossed i don't lose $154.00. Thanks again everyone, I feel a bit more confident now.

Please come back and let us know how it all goes. Crossing everything for you!

Re: Scam - sent fake item

bigdazzler66 — Mon, 15 Aug 2022 16:38:44 GMT

I hope everything works out and ebay see it in your favour. To sort anything out it is usually in circles hopefully not this time. When do Police services get involved in Fraud , surely its at least reportable. Enough reporting of anything usually makes change. Now Ebay if they find against the seller they should ban that user indefinitely. Good luck I feel for you.

Re: Scam - sent fake item

diyrainbow — Sat, 20 Aug 2022 02:47:46 GMT

SUCCESS!! Luckily when I sent the first response 'to seller' (as ebay compels me to) I attached photos of the envelope and thankyou card inside. Most people would have just thrown it away only to discover too late that it has the barcode of the real package. So when the buyer says it hasn't arrived the post office will show that the 'package' was scanned and delivered .. and you have nothing but a 'thankyou card' from the seller and no way to prove otherwise. Bottom of the barrel scum suckers! Of course the sellers excuse is "the thankyou card must have been separated from the package" .. so then why does it say .. 'thankyou in advance, please wait a few days for your parcel to arrive' and in its own black plastic envelope .. clever. Thanks again everyone, I will warn as many as possible.

Re: Scam - sent fake item

*sons_and_daughters* — Sat, 20 Aug 2022 13:48:45 GMT

Does this mean you were successful in getting a refund? I hope so!

Re: Scam - sent fake item

katanakuma — Mon, 31 Oct 2022 06:03:12 GMT

Can you give me a step by step to create a dispute? Because I've been going around in circles for about 30 minutes now. And there's no option to report a seller for sending a fake knock off and get my money back. Your assistance would be Greatly appreciated. I've tried every option to the eBay "Help" tree. And believe me what they call help...isn't. It... is... not... great. I'd use more colorful language because I'm so angry. But I'm holding back.

I just need Help. Please.

I messaged you as you sound like you have done it before. So, any help would be a godsend.

Re: Scam - sent fake item

padi*0409 — Mon, 31 Oct 2022 07:16:33 GMT

@katanakuma wrote:

Can you give me a step by step to create a dispute?

Go to the link below and follow the steps there.

Just be aware that you may have to prove it's a fake, better to say the item is "not as described".

https://www.ebay.com.au/help/buying/returns-refunds/asking-ebay-step-help-buyers?id=4701

Re: Scam - sent fake item

imastawka — Mon, 31 Oct 2022 07:22:05 GMT

Might be more info here.

Return an item for a refund | eBay

Do not mention 'fake' at all.

Just 'Item not as described'.

Do not close the case until you have a full refund.

Keep an eye on the case and ask ebay to step in once it allows you to.

Do not let it time out.

Re: Scam - sent fake item

katanakuma — Tue, 01 Nov 2022 10:57:01 GMT

I don't get the "not as described" option. When I open up my purchase history it doesn't give me the option the steps you ask for, I get

Select See request details (if your item didn't arrive) or See return details (if you're trying to return an item).

The only option close to that is,

"View order details"

And when I hit that I don't get an option to "not as described".

Re: Scam - sent fake item

katanakuma — Tue, 01 Nov 2022 11:03:12 GMT

I give up. I've spent hours going around in circles. I'm done.

Thanks for trying to help me everyone, but I don't get the options you all say I should.

So, the seller has won this time. And I've lost $100.

Thank you all.

Re: Scam - sent fake item

padi*0409 — Tue, 01 Nov 2022 11:49:57 GMT

In your purchase history click on "return this item" and it opens a list of options. use the option "item is defective".

Re: Scam - sent fake item

katanakuma — Wed, 02 Nov 2022 00:34:37 GMT

It doesn't come up with that as an option. I appreciate the help but I'm just going to wear the loss again. I bloody hate ebays supposed "help" system.

Re: Scam - sent fake item

katanakuma — Wed, 02 Nov 2022 01:02:38 GMT

OK. I spent a long time Live Chatting with eBay and they are helping me resolve the whole thing. And sent me a link to get thing sorted. So, I guess that's it. Thank you all for your help. I guess if you dance long enough then things do work out ok-ish.

Cheers people.

Katan

Re: Scam - sent fake item

*sons_and_daughters* — Thu, 03 Nov 2022 13:11:16 GMT

@katanakuma wrote:
Can you give me a step by step to create a dispute? Because I've been going around in circles for about 30 minutes now. And there's no option to report a seller for sending a fake knock off and get my money back. Your assistance would be Greatly appreciated. I've tried every option to the eBay "Help" tree. And believe me what they call help...isn't. It... is... not... great. I'd use more colorful language because I'm so angry. But I'm holding back.
I just need Help. Please.
I messaged you as you sound like you have done it before. So, any help would be a godsend.

Your original post was in August, so you are way out of time to claim through the Ebay Money Back Guarantee, so you won't be seeing the options others have suggested. Your only options left now are, if you paid with PayPal, open a dispute for item not described there. If you paid with a credit card, you can try to do a chargeback through your bank. If you want to try a chargeback, do it sooner rather than later because there is a time limit on them. PayPal has 180 days from date of purchase.

Re: Scam - sent fake item

repentatleisure1952 — Thu, 03 Nov 2022 20:12:19 GMT

@*sons_and_daughters* wrote:
@katanakuma wrote:
Can you give me a step by step to create a dispute? Because I've been going around in circles for about 30 minutes now. And there's no option to report a seller for sending a fake knock off and get my money back. Your assistance would be Greatly appreciated. I've tried every option to the eBay "Help" tree. And believe me what they call help...isn't. It... is... not... great. I'd use more colorful language because I'm so angry. But I'm holding back.
I just need Help. Please.
I messaged you as you sound like you have done it before. So, any help would be a godsend.
Your original post was in August, so you are way out of time to claim through the Ebay Money Back Guarantee, so you won't be seeing the options others have suggested. Your only options left now are, if you paid with PayPal, open a dispute for item not described there. If you paid with a credit card, you can try to do a chargeback through your bank. If you want to try a chargeback, do it sooner rather than later because there is a time limit on them. PayPal has 180 days from date of purchase.

Good day... maybe I'm missing something but from what I can see the member you are replying to first posted on this thread on 31/10/22.