topic Re: Product in Buying

Product

thephe3665 — Mon, 05 Dec 2022 18:58:27 GMT

Hi I’ve purchased from 2 different

sellers same item and they don’t arrive

I’ve also emailed them to confirm

that it’s in stock and they reply yes

Re: Product

daydreams_12 — Mon, 05 Dec 2022 19:10:37 GMT

Not sure what you are asking here. When were they purchased and coming from. What was the estimated eta on the listings. If they dont arrive close to that date you can open a dispute. None of the members here know these things without a bit more info from you. Also what were the sellers handling times?

Re: Product

sandypebbles — Mon, 05 Dec 2022 21:33:36 GMT

It sounds like you need to read the basics of buying

I am not sure what your question for other members is either

If you let us know, we can help advise yo

Re: Product

springyzone — Mon, 05 Dec 2022 21:35:01 GMT

As daydreams said, we can't know what the problem is unless we have more details, such as the expected delivery date range.

It seems strange to me that you'd have the exact same problem with 2 different sellers and for the same item.

The expected delivery dates are very important. Once they pass, you can open an ebay claim for your money back, on the basis that you never received your items. You don't need to message the seller, you can do it independently. Do not close the claim till you get your money back, no matter what the seller says.

I see that you regularly give feedback to sellers. If you come across a seller who ignores your messages about a faulty product, you don't have to accept it as a loss, you always have that option of making an ebay claim for either item not received or significantly not as described.

The main thing though is to have a good look at an item, description and price before buying. Sometimes I have had disappointing experiences too (with cheap products). But I knew in advance that for the price, I couldn't expect too much. Especially if it is a cheap product that looks to be mass produced in China.

Re: Product

thephe3665 — Mon, 05 Dec 2022 21:39:27 GMT

Hi Thank you for your support

I’ve contacted eBay and the sellers

have been reported eBay are acting

On it and said it’s not acceptable

and I’ve been refunded

thank you

Re: Product

imastawka — Mon, 05 Dec 2022 21:43:39 GMT

eBay Money Back Guarantee policy | eBay