topic Re: EBay Guarantee in Buying

EBay Guarantee

sloanptwalter — Tue, 11 Jul 2023 07:23:16 GMT

I just found out the eBay guarantee is only 30 days

I don’t think this is good enough by the time messages are conveyed between buyer and seller the 30 days disappear very quickly

Is 30 days real buyer protection?

I think it should be 3 months

who agrees with me?

cheers

Peter

Re: EBay Guarantee

padi*0409 — Tue, 11 Jul 2023 07:27:14 GMT

30 days after the final ETA of the item should be more than enough time to open a dispute.

Too many buyers come to the boards complaining that they let the time elapse - usually by the seller stalling them.

So no, I don't agree with you.

"Buyer beware"

Re: EBay Guarantee

sandypebbles — Tue, 11 Jul 2023 07:31:33 GMT

Yes it is real and more than enough time

There is no need to play games with the seller

I am not sure why you only 'just found out' it's hardly a secret or hidden (you should be aware of at least the very basics of buying like this, anyway)

Three months?

Seriously?

Three months for the buyer to do as they please with the item, no longer need it and then open a dispute

How about no?

Buyers already have ALL the power , if they choose not to use it within a month, that is their own choice

Re: EBay Guarantee

padi*0409 — Tue, 11 Jul 2023 07:36:44 GMT

Was it about the 4G antenna you bought ?

What was wrong with the transaction ?

Re: EBay Guarantee

domino-710 — Tue, 11 Jul 2023 07:42:08 GMT

I certainly - do not agree. LOL

Re: EBay Guarantee

gutterpunkz05 — Tue, 11 Jul 2023 08:14:42 GMT

NO.....................Keep it coming ..............I need more practice.

Re: EBay Guarantee

sugar249 — Tue, 11 Jul 2023 08:16:43 GMT

If you can spam the board with your question, I can spam you with my answer.

Why does it take you 30 days to go backwards and forwards.

Send one message, if no reply within 1 day, lodge guarantee request with Ebay.

If unsatisfactory reply after 1st message lodge guarantee request with Ebay,

If you are farting around with the seller more than a week, you are wasting your time.

Leave it at 30 days.

Re: EBay Guarantee

sloanptwalter — Wed, 12 Jul 2023 01:29:30 GMT

I guess I am naive I expected he would do the right thing as he kept replying to my messages and sending me freight details

All turned out to be bogus

If you have messages going backwards and forwards 30days is not long

cheers

peter

Re: EBay Guarantee

sloanptwalter — Wed, 12 Jul 2023 01:31:52 GMT

Never sent it

Re: EBay Guarantee

padi*0409 — Wed, 12 Jul 2023 01:41:36 GMT

@sloanptwalter wrote:

Never sent it

Ok, so was there a tracking number provided ?

If not, then if you paid by Paypal you could open a dispute in their "Resolution Centre" or if you paid by credit card you could do a chargeback. But DO NOT open both disputes at the same time, or they'll both be closed against you.

Re: EBay Guarantee

sugar249 — Wed, 12 Jul 2023 04:20:02 GMT

@sloanptwalter wrote:
I guess I am naive I expected he would do the right thing as he kept replying to my messages and sending me freight details
All turned out to be bogus
If you have messages going backwards and forwards 30days is not long

cheers
peter

Yes 30 days is long enough even with backwards and forwards messages. if no progress after even a week, assume its a dodgy.

Re: EBay Guarantee

sugar249 — Wed, 12 Jul 2023 04:48:18 GMT

@sloanptwalter wrote:

If you have messages going backwards and forwards 30days is not long

cheers
peter

And just another perspective on it, think of the poor legitimate seller, who with your new rules are left hanging for 60 or 90 days wondering if someone is going to put in a claim.

Best approach is read up the rules of how Ebay work, and work within those boundaries, don't try to change them just because you dont know them.

Re: EBay Guarantee

springyzone — Fri, 14 Jul 2023 22:06:54 GMT

@sloanptwalter wrote:
I just found out the eBay guarantee is only 30 days
I don’t think this is good enough by the time messages are conveyed between buyer and seller the 30 days disappear very quickly
Is 30 days real buyer protection?
I think it should be 3 months
who agrees with me?

Most stores only give you 30 days too if you want to exchange or return an item.

Why would you think ebay should have to give more?

3 months is too long for one main reason-the ebay guarantee is not a warranty. It is not saying the item is going to work well for 3 months, all it is saying is if you don't receive the item in the estimated time or if it arrives damaged, you can make a claim.

It isn't even saying you have you contact the seller beforehand. If you do, as a courtesy, and the problem isn't resolved within the week, you go straight into a claim and you don't close it till you have your money back.

By the way, a seller saying they will 'send another one' is not a resolution, if you ever strike that scenario. If a seller says that, say no, I want a refund. If they say they have already sent off a second one, take no notice, open a claim anyway.

Now you know it is 30 days, you just make sure you open any claim within 30 days. Think of it this way, if a seller is delaying you with messages back & forth or even worse, ignoring you, then they are the ones at risk because you're in the driver's seat. If it isn't resolved quickly, you can open a claim. It is in their interests to solve it fast as I think the seller's account is affected if they have too many claims where ebay has to step in.

So if a seller is delaying things, what does it tell you? It tells you they are running the risk because they hope you don't know how ebay works and they can drag it out beyond 30 days and then you won't be able to claim. prove them wrong.