topic Re: Filtering by Courier service? in Buying

Filtering by Courier service?

haav25 — Tue, 26 Sep 2023 03:59:56 GMT

Several sellers have used Aramex/Fastway/whatever it's called nowadays, and each time I've never recieved the order. I don't know if it's a seller issue or a courier issue (though I suspect the latter because of each seller's high ratings (95%+ positive)). Is there a way to search by courier service that way I don't get scammed again?

Re: Filtering by Courier service?

sandypebbles — Tue, 26 Sep 2023 04:04:19 GMT

No there is'nt

95% is garbage

How have you been scammed?

If you don't get what you paid for, you open a dispute and if the seller can't prove delivery to the address you provided, you get your money back

Re: Filtering by Courier service?

sugar249 — Tue, 26 Sep 2023 06:33:43 GMT

@haav25 wrote:
Several sellers have used Aramex/Fastway/whatever it's called nowadays, and each time I've never recieved the order. I don't know if it's a seller issue or a courier issue (though I suspect the latter because of each seller's high ratings (95%+ positive)). Is there a way to search by courier service that way I don't get scammed again?

Wow, you enjoy buying from low % sellers one has 92%, you are asking for trouble.

Open an Item not received case.

But if it is several what does the tracking say? Does it show as delivered? Do they have your right address?

But please stop buying from sellers with feedback in the gutter. Self imposed punishment

Re: Filtering by Courier service?

papermoon.lady — Tue, 26 Sep 2023 06:48:33 GMT

Most cheap/drop-shipping sellers use Aramex because it allows them to keep prices low (often with free shipping, which of course is not really free, but it is cheap with Aramex).

"Standard parcel delivery" also often means Aramex, although it can also mean Australia Post. If in doubt, I always ask because I dislike Aramex too.

Re: Filtering by Courier service?

imastawka — Tue, 26 Sep 2023 06:55:18 GMT

95% is not high seller ratings.

It's in the toilet.

Aim for 99.5+% for high volume sellers.

Re: Filtering by Courier service?

haav25 — Tue, 26 Sep 2023 09:21:03 GMT

I've opened cases, but ebay hasn't done anything. They close the case on their end. So no item, and no refund either (the scam).

Re: Filtering by Courier service?

haav25 — Tue, 26 Sep 2023 09:24:23 GMT

First of all, no need to insult me. Secondly, 92% is still greater than 9 out of 10. So it stands to reason they should be at minimum decent. Thirdly, I've opened cases. Ebay sides with them, not me. Some of the tracking says delivered (not, item was never dropped off, have cameras at front door looking into the yard, they never dropped it off), some says its still "Consignment is being proccessed" and some haven't moved from the step after that. Lastly, you didn't answer my question.

Re: Filtering by Courier service?

imastawka — Tue, 26 Sep 2023 10:07:32 GMT

Is there a way to search by courier service that way I don't get scammed again?

Re: Filtering by Courier service?

countessalmirena — Tue, 26 Sep 2023 10:40:57 GMT

@haav25,

Unfortunately, however misleading it may be, 92% on eBay for a high volume seller is a poor feedback score. The way in which feedback percentage is calculated is not the same way as a maths exam score is calculated. As a general rule, I wouldn't purchase from a high-volume seller whose feedback percentage score was lower than 99.5%. (I would probably take a chance from a small occasional seller whose feedback percentage was lower than that, as even one negative (deserved or not) would bring down the seller's feedback disproportionately - but it would depend on the seller's responses to feedback, where they were located, and on what sort of item listed by them I had cast my eye.)

If you have opened an INR (Item Not Received) case when the tracking shows a "Delivered" status, you will lose the case. Every - single - time. eBay's process for refunds is very straightforward and is entirely bot-driven. That is, there is no human being whose job it is to scrutinise INR cases where the seller has proof of delivery (i.e., tracking status showing delivery); it's processed on the basis of that proof of delivery. This is clearly stated in the MBG (Money Back Guarantee) terms & conditions.
If you open a case for INR while the EDD (Estimated Date of Delivery) has not yet passed, then - again - your case is going nowhere. The solution for this sort of situation is for you to wait until the latest EDD has come and gone. (You should see the EDD range in your "My eBay", under Purchases.)
If you open a case for INR where you've purchased through the Global Shipping Program or eBay International Shipping, don't jump the gun. You need to wait while the item's delivered domestically to the warehouse/hub, and it's then prepared for international shipping... and this may not be a fast process. You should receive updates between each "leg" of the parcel's journey, but there'll be stretches of time where you may wonder if anything's moving. Again, it's really a case of waiting it through the EDD range. There's no point at all in opening a case before that time has lapsed.
If you purchase from sellers who use Aramex etc., and you've experienced repeated issues of non-delivery, obviously you'll want to stop this from happening again. Some of the couriers used by Sendle are harder to deal with than others, and some have poor reputations in some parts of Australia while being fine in others. (Very much a local issue, from what I understand.) I don't know what to suggest with regard to the past issues... but I'd recommend you get a free AP 24/7 Parcel Locker.
Perhaps also try contacting sellers before you purchase, along these lines: "Hello - I'm contacting you to ask if you send via Australia Post, rather than through Sendle. Sendle isn't appropriate for my area. I look forward to your rely. Regards, [name]."

Re: Filtering by Courier service?

sugar249 — Tue, 26 Sep 2023 11:57:15 GMT

@haav25 wrote:
92% is still greater than 9 out of 10. So it stands to reason they should be at minimum decent.

Lastly, you didn't answer my question.

Well if you think that 1 bad transaction out of every 12 is a good thing, go ahead and buy from the seller, you obviously have a low expectation. I noticed someone suggested 99.5 is a better percentage, but using your logic that is still 5 out of every thousand transactions will be a negative experience. Why do you think 1 out of every 12 is acceptable

My humblest apologies for not answering your question, the answer is No

Re: Filtering by Courier service?

springyzone — Tue, 26 Sep 2023 20:48:15 GMT

There's no way to filter for type of postal delivery, or not that I know of.

Ebay probably doesn't see a need for it as they have their MBG in place. Mind you, quite a few buyers grumble about various couriers and are like you & would like to avoid some.

I'm more concerned that you have opened ebay claims and lost each time.

I can understand you'd be frustrated if that has happened a few times and each time, you genuinely have not received your item.

I think the key thing is to be very careful with what sort of claim you open, when you open it and make sure that you follow through, don't just let the claim lapse.

If an item has not been delivered, and tracking is not showing it as being delivered, then you have every right to open a claim for not receiving it. Ebay should, by rights, then side with you but it may give you a date for the matter to be settled, I am not sure. If that happens, jump in and finalise that claim. If you do nothing, I think it peters out in the seller's favour.

If the ebay claim lapses and you haven't had a refund, then if you have paid via paypal, you can open a claim with them. In some cases, they will automatically refund you on the spot, without giving the seller a chance to reply. Other times, they give buyer & seller about a week to sort it out but the buyer can finalise the claim by then if no solution has been forthcoming.

As countess said, if tracking shows as delivered, or if the estimated date of arrival has not arrived yet, you're not going to win an item not received claim. Or not with ebay.

If you have tracking that shows an item has been delivered to your house and it hasn't been, maybe contact the courier directly. I had to do that a while back with an ebay purchase. Mine wasn't marked as delivered but it was not moving. It took several chats before I got anywhere, I have to say. I really had to persist, day after day but eventually I got my item. It turned out that the courier company had outsourced the delivery to another courier group but eventually there was action. Total pain though.

I understand why you think 95%+ is a good feedback score. I think a lot of other buyers think that too. Ebay encourages it as quite a few of those sellers also have a tag that says 'One of ebay's most reliable sellers who consistently gives outstanding service' blah blah blah. Words like that, anyway.

And sometimes you'll have no trouble with them. But when you buy, you need to be aware of the risks and for a big seller, they are getting a bit iffy once the score starts to fall too far.

My outlook is that not everyone gives feedback. What the % of feedback givers is I don't know but I have read of sellers on here who say it is under 70% of buyers. That was my experience too when I sold. And I think some people are definitely more inclined to give feedback if something goes wrong & just don't bother when things are okay.

So % feedback is just the cohort of people who left feedback, not necessarily the total number of buyers.

But it gives a glimpse into the likely buying experience in that if you read the negs, you can see if there is a pattern to the problems. Something that keeps cropping up. So if a score is at the 95% mark, definitely check the negs.

But back to your problem. Your best bet is to ask sellers about the delivery service they offer before you buy. Maybe explain your concern.

Re: Filtering by Courier service?

sandypebbles — Tue, 26 Sep 2023 23:24:48 GMT

So you are saying you have opened a case, followed through with it and eBay close it dues to the seller having provided tracking to show delivery?

Or do you just open a case and allow it to time out, hence eBay 'thinking' you and the seller have reached an agreement of some kind?

Re: Filtering by Courier service?

sandypebbles — Tue, 26 Sep 2023 23:27:17 GMT

92% is utter utter garbage

Your question has been answered, you are just unwilling to accept factual answers