topic Re: SENDLE COMPLAINTS in Buying

SENDLE COMPLAINTS

deelighted206 — Tue, 21 Nov 2023 10:23:38 GMT

I came on to see if anyone else had problems with Sendle, to see multiple problems. I paid for an item 28 days ago, and haven't received it. It's in some kind of Sendle limbo where they just add a couple of days into the future. The seller listed the item as post AP and I paid AP prices. At about 25 days, I requested a refund, as the event I bought it for was last weekend. I said I'd return it, which I would (should it ever actually arrive.) Now Ebay has delayed it's decision for another few days as well. I'm absolutely livid. It was supposed to arrive around 14 days ago. I'm relishing the bad feedback I'm going to give and I'm pretty sure this is it for ebay for me as a buyer.

Re: SENDLE COMPLAINTS

*sons_n_daughters* — Tue, 21 Nov 2023 13:06:49 GMT

Not ebay's fault you encountered a dodgy seller. I'm assuming you've opened a dispute for item not received, rather than just ask the seller? If so, the seller has a few days to respond. I'm thinking it's 4 days. After that, you can ask ebay to step in and help and they will close the dispute in your favour, and the seller will get a strike on their account. Too many of those, and they will be shut down.

Regarding your feedback, keep it factual. If you scream and rant and rave, calling them scammers, or mentioning you had to open a dispute for a refund, the seller can have it removed. Go in with a calm mind, not feeling livid, so you think straight. If you go in heated, you're going to say something wrong. Go to the help pages and have a look at the feedback policy. If you want your feedback to stick, you need to follow it. If ebay remove it because you broke policy and the seller reported it, it can never be put back, and you'd have wasted your time.

Re: SENDLE COMPLAINTS

deelighted206 — Tue, 21 Nov 2023 20:04:15 GMT

Thanks for replying. I contacted the seller, who, fairly enough, said it's beyond my control now that it's with Sendle. (Yes, I found her unhelpful, actually.) I raised an enquiry with Sendle. They've changed the estimated delivery date three times (now, laughably, the Sendle message says 'running a little late' I mean, seriously - 28 days and counting.) When the second delivery date (last Friday, came and went without notice) I raised it with Ebay and requested a refund, said I'd return the item which I will be happy to do, via AP.

EBAY has not directly responded to my request. It has done nothing other than sit and wait for the package to arrive (today is my new deadline, interestingly). I won't rant and rave, but this is just not acceptable of either Ebay or Sendle. (And if the seller had indicated she was using Sendle, I would have said - please don't, it just doesn't work well in regional Aus - but she listed AP).

Re: SENDLE COMPLAINTS

deelighted206 — Tue, 21 Nov 2023 20:07:18 GMT

And thank you for the tip regarding the feedback sticking. I won't be anything other than factual, but ... I'm really disillusioned at this point.

Re: SENDLE COMPLAINTS

deelighted206 — Tue, 21 Nov 2023 21:02:20 GMT

Actually, eBay's given Sendle yet another day to deliver - 23rd November - for an item I paid for on 25th October at 2.38pm, before they respond.

I've spent a lot of money on ebay, but if they are standing by an inferior courier service (and in what world is 28 day delivery acceptable?), then my time shopping on ebay is over.

This is ebay's form message regarding the item.

We’ve confirmed that your item is on its way to you. We’re allowing a little more time for the item to arrive. We’ll get back to you by Thu 23 Nov.

For now, sit tight. There’s nothing you need to do.For now, sit tight. There’s nothing you need to do.

If your issue is resolved, you can close this request without waiting for a response from us.

Re: SENDLE COMPLAINTS

*sons_n_daughters* — Tue, 21 Nov 2023 22:11:08 GMT

If you have definitely opened an item not received dispute with ebay (you're wasting your time with Sendle), then keep checking it daily for when the option appears to ask ebay to step in and help. Hopefully it will appear today or tomorrow.

Don't let the dispute time out, which I think is 21 days after opening and do NOT close it at the request of the seller saying they can't refund until you close the dispute. It's bull dust. Stop communicating with the seller. Just watch the dispute.

You'll get your money back, it's just a matter of when.

Re: SENDLE COMPLAINTS

deelighted206 — Tue, 21 Nov 2023 22:58:35 GMT

Thanks sons and daughters. I will do that. I feel much better having vented to you 🙂

I just despise my money and time being treated as casually as this. (LOL.)

Re: SENDLE COMPLAINTS

sugar249 — Wed, 22 Nov 2023 02:30:29 GMT

@deelighted206 wrote:
Thanks for replying. I contacted the seller, who, fairly enough, said it's beyond my control now that it's with Sendle. (Yes, I found her unhelpful, actually.)

What was incorrect about her statement. What else could she say. It's the same as when you use Australia Post, once it's lodged in the PO, the seller has no control over it.

Re: SENDLE COMPLAINTS

davewil1964 — Wed, 22 Nov 2023 07:39:09 GMT

The essential difference is that the seller advertised and charged AP rates (in the OP if you can't find it)

So the seller is already guilty of misrepresentation. She could say 'sorry, I went for the cheaper price hoping nothing went wrong'. However something went wrong, as seems to be a trope with Sendle. The seller should bite the bullet and refund. And chase up Sendle for a refund. Their choice of carrier, their responsibility.

Re: SENDLE COMPLAINTS

sugar249 — Wed, 22 Nov 2023 08:51:39 GMT

@davewil1964 wrote:
The essential difference is that the seller advertised and charged AP rates (in the OP if you can't find it)

Oh I got that, but at the end of the day, its in the system, out of sellers control now. AP are just as bad having parcels stuck in the I'm coming tomorrow loop for a week or 2.

Re: SENDLE COMPLAINTS

*sons_n_daughters* — Wed, 22 Nov 2023 09:56:00 GMT

@sugar249 wrote:
@davewil1964 wrote:
The essential difference is that the seller advertised and charged AP rates (in the OP if you can't find it)

Oh I got that, but at the end of the day, its in the system, out of sellers control now. AP are just as bad having parcels stuck in the I'm coming tomorrow loop for a week or 2.

Yes, but we also know, that regardless of how lost an item is in the system, the buyer is entitled to a full refund from the seller should the item not arrive. Ebay don't care what AP or Sendle, or Aramex, or whoever, do with parcels, all they care about is the buyer receiving it, and if they don't, the seller coughs up. It's then up to the seller to get compensation from the carrier they chose to use.

Re: SENDLE COMPLAINTS

sugar249 — Wed, 22 Nov 2023 10:33:35 GMT

@*sons_n_daughters* wrote:
@sugar249 wrote:
@davewil1964 wrote:
The essential difference is that the seller advertised and charged AP rates (in the OP if you can't find it)

Oh I got that, but at the end of the day, its in the system, out of sellers control now. AP are just as bad having parcels stuck in the I'm coming tomorrow loop for a week or 2.
Yes, but we also know, that regardless of how lost an item is in the system, the buyer is entitled to a full refund from the seller should the item not arrive. Ebay don't care what AP or Sendle, or Aramex, or whoever, do with parcels, all they care about is the buyer receiving it, and if they don't, the seller coughs up. It's then up to the seller to get compensation from the carrier they chose to use.

And whats your point, the buyer opens an INR and gets a refund, doesnt matter if they used the correct postal solution or not.

Re: SENDLE COMPLAINTS

springyzone — Wed, 22 Nov 2023 21:41:08 GMT

Good luck with the ebay claim & hopefully you are refunded very soon!

I've been in the same situation as you re an item lost in the system with sendle.

It can in fact be followed up via chat. My parcel was like yours, I kept getting a message pushing the delivery date out further and further.

I suspect these are automated messages & all they mean is your parcel is not flagged as onboard with a courier so the computer system therefore automatically issues a new delivery date.

I went on chat to sendle when my item from ebay was about 2 weeks late & got the same run around, that it would be with me in 3 days etc

After that had happened twice, the next time I got on I said that wasn't good enough as I was always being told that and I wanted to know where my parcel actually was, right that moment, as I suspected it was lost in the system & I was sick of automated updates on delivery.

The person on the end promised to look into it and said it had been given to a courier company & they would follow up. They did. I think it genuinely had been misplaced as they then asked later for parcel size & dimensions etc. It was worth having the earlier chats because they could see the chat record and pattern, that I had been told twice previously it would arrive and it hadn't, so there really was an issue.

So I think until they get onto the actual courier's back and ask for details, sendle won't have a clue.

After my last follow up, when they finally located it, the item arrived within about a day.

So it is a pain to contact sendle but worth it.

I also would not be happy with your seller. Sure, the parcel is in the system, but he is as capable as you are to go onto sendle chat to follow it up. I found with my seller, he was at first sympathetic and said he could see it had not been delivered but later when I contacted him asking for dimensions, I was ghosted. I marked him way down on communication.😡

Re: SENDLE COMPLAINTS

deelighted206 — Thu, 23 Nov 2023 10:35:54 GMT

Well, my update from ebay was basically, words to the effect ... 'we're giving it another few days ( extended again until 28th November) based on information the seller provided' (tracking) which indicates item is on its way to you.

However, Sendle's subsequent update asked me to acknowledge whether item was received or not received. It has not been received, and once I updated, it became listed as what seems to be a lost item. So I now have zero faith in Sendle's investigation. Sendle asked me to contact the seller and let them know. I guess I'll wait it out 'til the 28th as I have too much to handle at home due to the health of a family member; but I am not thrilled.

And yes - thanks for mentioning it was sold as Australia Post - I would have said Please do not send via SENDLE as they will no deliver to my small regional NSW township. As for the seller, well, I would have personally done everything I could if I had someone's $$$$, to fix the situation and made enquiries of Sendle myself, not just say, yeah/nah. sorry not sorry ... beyond my control. Blah. Poor.

Re: SENDLE COMPLAINTS

deelighted206 — Sat, 25 Nov 2023 10:08:22 GMT

It does matter because Sendle does not deliver to my area. Or pick up.

Re: SENDLE COMPLAINTS

cam-2793 — Sat, 25 Nov 2023 11:51:36 GMT

Sendle does not pick up or deliver anywhere! They are basically brokers who outsource to the cheapest operator in you area. This is part of the reason they are so bad, any issues might filter back to the actual carrier- like a game of telegraph, the message may get jumbled on the way.

I hate sendle!

If postage specifically stated Oz post, then came via sendle- I would not be happy

Re: SENDLE COMPLAINTS

*sons_n_daughters* — Sat, 25 Nov 2023 21:15:34 GMT

Has the option appeared in your ebay dispute yet where you can ask ebay to step in and help?

Re: SENDLE COMPLAINTS

navigator065 — Tue, 15 Apr 2025 12:06:51 GMT

Im experiencing the uselessness of Sendle at the moment as a seller on E-bay . The incompetence is incredible , sorry to hear the amount of time it took you to receive your purchase . Also as a seller it makes a bad impression for buyers

Re: SENDLE COMPLAINTS

lezned-toycollector — Tue, 15 Apr 2025 16:20:24 GMT

Please don't bump 2yo threads.

That being said, if a buyer chooses Sendle as their delivery option, that's entirely their choice. There is no "bad impression" involved at all. One shall always reap what one sows.

Re: SENDLE COMPLAINTS

springyzone — Tue, 15 Apr 2025 19:31:45 GMT

Maybe switch to Australia Post. People sometimes complain about them but in my experience, they are usually pretty good.