topic Re: How to contact ebay??!!??!!?? in Buying

How to contact ebay??!!??!!??

wayneenterprises27 — Wed, 06 Dec 2023 03:59:34 GMT

I have purcahsed an item that wasleft unattended after delivery and disappeared.
I have requested the seller to help and the only thing he came up with was to escalate this to ebay.

So I did and now I'm stuck in a process where I have to post back an item I don't have.

Ebay only shows me the option to add a tracking code and doens't let me do anything else.

How is it possible that a giant such as ebay doens't have a dedicated team of customer support specialists?

This is ridicolous.... how do i get to talk or chat with someone that can actually do something?

Thanks

Re: How to contact ebay??!!??!!??

sandypebbles — Wed, 06 Dec 2023 04:08:36 GMT

What to you believe eBay can 'do' if you say the item disappeared after it was delivered to your address?

Or the seller for that matter?

It is not up to the seller to investigate an item that was delivered and went missing

The only way eBay could have 'told' you to post the item back would have been if you opened a dispute, there is no 'my item vanished after delivery' option

Has it been left in a 'safe place' (have you looked around

There's nothing the seller or eBay can do if you have had your item pinched (if that is what you are getting at)

Have you contacted Australia Post or the courier responsible for delivering it?

Have you seen proof it was left at your address?

Re: How to contact ebay??!!??!!??

sugar249 — Wed, 06 Dec 2023 05:25:31 GMT

Sounds like it's your problem, not Ebays or sellers. If you know it was left there then disappeared, why didnt you rescue it before it disappeared.

Talk to Australia Post or whoever the delivery service was and ask them not to leave it where it can disappear,

Re: How to contact ebay??!!??!!??

springyzone — Wed, 06 Dec 2023 07:33:13 GMT

The seller's job is to pst the item asap after you purchase, to post the item in the condition advertised and to provide a tracking number for your item, if possible.

Obviously, the seller has done his bit as you know the item has been delivered.

If I were you, I'd talk to Australia Post or whichever company delivered it as sometimes they have photographic proof of where it was left.

But if it's gone, it's gone. The seller did his job, the delivery company did its job, the loss is yours.

If you are expecting that ebay will arrange a refund for you or that the seller will post another one when there is proof of delivery of the first one, I think you will be disappointed. Getting onto ebay support specialists won't help. If your residence is not all that secure a location, maybe look at having something else in place for deliveries when you are not home.

Re: How to contact ebay??!!??!!??

wayneenterprises27 — Thu, 14 Dec 2023 07:53:01 GMT

From my point of view the seller is responsible for the package to be delivered SAFELY.

This means that if a seller advertises his product with free shippings, he should ensure it has that covered.

If you know they are going to leave the parcel in a safe plave (namely the front door, facing the street) you should probably pay the extra $2 and request a signature upon delivery.

The parcel also should have been insured and that's the seller's responsibility to sort out.

Obviously I checked everywhere... and no, I didn't think I was a great idea to take a day off work to wait for the delivery and make sure it wasn't left unattended...

If ebay can't support these sort of situations, which I'd assume are more common that someone might think, then what's the purpose of paying substantial fees as a seller?

It's pretty logical to me

Re: How to contact ebay??!!??!!??

twyngwyn — Thu, 14 Dec 2023 07:57:41 GMT

....then have it delivered to your work address??

Re: How to contact ebay??!!??!!??

gutterpunkz05 — Thu, 14 Dec 2023 08:25:25 GMT

Or a parcel locker, hubbed, click and collect, or provide a designated safe drop location. If the item has been stolen from your address, contact your local police.

Re: How to contact ebay??!!??!!??

davewil1964 — Thu, 14 Dec 2023 08:33:25 GMT

The seller is responsible to get the item posted (Australian law) or delivered (eBay policy) to you.

Your lack of ability to be home when the item arrives is nothing to do with eBay or the seller.

The fact that you know it was delivered shows that the seller used tracking. Which has insurance included, but not after delivery.

Your beef is with the carrier. Neither the seller nor eBay has any say after the item has been delivered. There is no need or point in contacting eBay or the seller.

Re: How to contact ebay??!!??!!??

domino-710 — Thu, 14 Dec 2023 21:13:54 GMT

You get the choice of either leaving in a safe place or being taken to the local PO if no-one is home - use it.

That is entirely up to you not eBay or the seller.

You also agreed on purchase to the seller's terms of posting - did you ask for Insurance if it was not offered in the postage method ??

Re: How to contact ebay??!!??!!??

sandypebbles — Thu, 14 Dec 2023 21:33:19 GMT

No the seller is NOT responsible for it being delivery safely

Not remotely, not in the slightest not in any way, shape or form

Also NOT the responsibility to insure anything

Did YOU request and PAY for insurance?

No?

Pretty logical the only thing here is a totally unreasonable buyer

Re: How to contact ebay??!!??!!??

brickworksmarket — Thu, 14 Dec 2023 21:43:24 GMT

I have read many posters tell sellers it is up to them to purchase insurance as most buyers are protected by money back guarantee.

Re: How to contact ebay??!!??!!??

domino-710 — Thu, 14 Dec 2023 22:13:52 GMT

Reality :

A seller chooses and within a listing states the method of posting.

It is up to the buyer to ' ask ' for anything extra - other than that which is stated in the listing.

What's the MBG got to do with this particular subject. ??

Re: How to contact ebay??!!??!!??

springyzone — Thu, 14 Dec 2023 22:20:12 GMT

@sandypebbles wrote:
No the seller is NOT responsible for it being delivery safely

Not remotely, not in the slightest not in any way, shape or form

I would disagree with this part. I think the seller is responsible for exactly that.

That is why ebay offers a full refund to a buyer if an item is lost in the post and never delivered. And that money will come out of the seller's coffers.

It is why the other online sales sites will refund too if items are not delivered or if there is proof the item is faulty.

Probably our difference only arises from the definition of 'delivered safely'.

In my view, wayneen's item was delivered safely. It was delivered to his address, there is tracking proof of delivery.

This is all the seller or Auspost is accountable for. If someone comes along after delivery of an item and steals it from the front door or whatever, that is the buyer's loss unless there had been explicit instructions otherwise.

Re: How to contact ebay??!!??!!??

domino-710 — Thu, 14 Dec 2023 22:22:35 GMT

Tried to make sense of that Springy. ??

Re: How to contact ebay??!!??!!??

sandypebbles — Thu, 14 Dec 2023 22:34:08 GMT

I don't see how the seller is responsible for the item 'going missing' after delivery, which is what the OP stated happened and I am replying to the OP who wants to say the seller is responsible for it 'growing legs' after delivery

It was delivered to the address provided (aka delivered safely) as the OP has stated

The seller is no longer responsible for *this* package

Re: How to contact ebay??!!??!!??

springyzone — Thu, 14 Dec 2023 23:37:20 GMT

@sandypebbles wrote:
I don't see how the seller is responsible for the item 'going missing' after delivery, which is what the OP stated happened and I am replying to the OP who wants to say the seller is responsible for it 'growing legs' after delivery

It was delivered to the address provided (aka delivered safely) as the OP has stated

The seller is no longer responsible for *this* package

I agree with you. I have said all that myself in a couple of posts. The seller is not responsible for this package as it has been safely delivered.

What I was responding to was your post where you said a seller was NOT responsible for the item being safely delivered. As I said, maybe it comes down to the definition of safely delivered. To me, a package delivered to the address of the buyer, with tracking, is safely delivered. But up to that point, I do think a seller is responsible for items being safely delivered. You said they never are in any way, shape or form.

The OP here is trying to claim it is only safely delivered when it is in her hands, which isn't on. If it has been stolen while she was out, the loss is on her.

Re: How to contact ebay??!!??!!??

countessalmirena — Thu, 14 Dec 2023 23:52:14 GMT

There is eBay protection for an item that is not delivered. That doesn’t equate to eBay protection for an item that’s delivered and is subsequently not able to be found.

There is consumer protection when a purchased item from a registered Australian business isn’t delivered. Again, that doesn’t mean protection for an item gone missing after delivery.

Your card issuer will protect you in a case of non delivery - but you’re dead in the water if the item was delivered and subsequently went missing.

PayPal Buyer Protection - ditto.

It’s the same thing as though your car were stolen 3 weeks after you’d purchased it. The seller would have no responsibility in that case!

Australia Post has no responsibility for the missing item - unless they were negligent or it was their courier who stole the item. Even if you think they were negligent in leaving the item, good luck in proving it. If your seller had included additional insurance, that doesn’t include insurance against post-delivery theft. What made you think that it does…?

You need to mitigate your risks. If theft is a problem in your area, there are options - security camera of some sort, parcel locker, work address delivery, etc.

Your seller clearly has proof of delivery - tracking status shows it was delivered. In that case, opening an INR case is futile. (INR = Item Not Received.) The case would close as soon as seller provides the tracking number which would prove delivery.

From what your opening post says, you opened a SNAD / INAD case. (Significantly Not As Described / Item Not As Described.) Wrong case type. Of course you can’t return an item that you don’t have. Therefore - as you yourself say - you’re now required to post back a faulty or wrong item.

But there’s no case/dispute type that is applicable for you, because as I’ve said, eBay doesn’t offer protection against items that go missing after a successful delivery. Like it or not, your item was successfully delivered according to the tracking.

Really, your only hope is for you to contact Australia Post. How do you know it was indeed delivered? Did the courier photograph it? Is there a signature you don’t recognise? If there was a photo, can you ask for it to be emailed and do you recognise the background?

Your only remedy would be if there’s doubt it was actually delivered. Failing that, if you’re right and it was stolen by an unknown person after it was delivered, you’ve no recourse except to find the thief and get back the item or its value from him/her.

Re: How to contact ebay??!!??!!??

domino-710 — Fri, 15 Dec 2023 00:01:38 GMT

The reality is - once handed over the counter - it is entirely out of the seller's hands - whether ' delivered safely ' or not.

And we are not talking packaging nor untracked items.

Re: How to contact ebay??!!??!!??

gutterpunkz05 — Fri, 15 Dec 2023 02:17:02 GMT

Yep, thats why I ship over the counter, with tracking and within my handling time. What happens after that is not my problem.

Re: How to contact ebay??!!??!!??

ratman0100 — Fri, 15 Dec 2023 05:41:09 GMT

So a seller who does all the right things is responsible for getting the package to your property. Ok sounds fair to me and no argument here. So now it's at your property, why is it now not considered your responsibility to keep that parcel safe? Do you think the seller should charge an air flight to wait at your house to hand it to you so it's safe? I don't even sell but some really need to take some responsibility themselves and stop trying to blame others all the time.