topic Re: Item Not Received in Buying

Item Not Received

p68885 — Tue, 05 Mar 2024 10:35:24 GMT

I have an item not received incident.

I have reported this to the seller

Tracking shows not received in transit.

Seller says have resent the item

Resent item not received either, no tracking on this one

Seller now says too late for refund

I smell a rat, I have been SCAMMED

Tried to report to EBay, their system wont allow me to report that item even though it is still in the order list.

Tried ebay help, goes around in never ending circles.

Ebay software prevents what should be a simple report.

Cant find another way to contact EBay to report this

The Scammers (A registered seller on EBay) know this and dont want to help

Ebay doesn't seem to want to help either.

Can anybody provide a simple email address to register this case with Ebay ?

Searched internet.

Cant find EBay Resolution centre link on EBay pages at all.

All details are there on the EBay order and Ebay communications

Is help available or do SCAMMERS that know how to SCAM buyers KNOW they cant be reported ??

A dissapointed honest buyer, now skeptical about EBay

Can anybody help to catch these SCAMMERS, Please ?

Re: Item Not Received

cam-2793 — Tue, 05 Mar 2024 11:48:04 GMT

You are not going to like this but it is actually easy to report, but you only have 30 days from the estimated delivery date to report. Some disreputable sellers will try to drag things out past the 30 days. After that time there is no recourse, sorry. Next time don't let it drag on too long.

Check the eBay help pages here: https://www.ebay.com.au/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrived?id=4042&st=7&po=1&uci=0&ri=0

Re: Item Not Received

countessalmirena — Tue, 05 Mar 2024 16:11:26 GMT

As cam says, you must use eBay’s MBG process within 30 days of the latest EDD (estimated delivery date). If you can no longer access the report option for the item, it almost certainly means you have allowed the seller to draw out the time beyond the MBG timeframe.

Money Back Guarantee help page

(All of the links and timeframes are in the link above.)

Hope is not lost, though.

You still have two possible options.

If you paid through PayPal, open a dispute through PayPal’s Buyer Protection. The timeframe allows buyers to open a dispute for up to 180 days from the date of the transaction.

If you didn’t use PayPal, that option isn’t available for you, of course… but if you funded the purchase with your debit or credit card, you can ask your card issuer/bank to make a chargeback. Timeframe varies between different banks and different cards, but may be as little as 1 month (shortest I’ve seen) or as long as 6 months.

In future, don’t faff around with the seller. Don’t accept replacement offer unless it’s from a large well-known Australian seller. Ask for full refund, through the MBG process, and if seller doesn’t issue the refund within 3 day, escalate the request to ask eBay to step in as soon as that option appears within the dispute (usually 3 days).

If you open a dispute, and the issue isn’t resolved, you only have 21 days to escalate - after which the dispute will close without being able to be reopened and without any refund option.

Good luck.

Re: Item Not Received

sandypebbles — Tue, 05 Mar 2024 18:21:33 GMT

You were not scammed

You had the tools available to you to do something

Don't play along with the seller's games next time

All the power was in your hands

Re: Item Not Received

p68885 — Wed, 13 Mar 2024 00:49:48 GMT

Hi Cam 2793

Thank you for your reply.

In these times of longer than usual wait times, this seller gave arrival times of 2 Months.

When this time expired I emailed the seller via EBay , they said they would resend the items.

No tracking on the second ? sending. Did it really get sent ??? Is this Fraud ???

The first tracking still shows in transit after some 5 Months !.

Further along 2 Months and the second item has not arrived.

EBay does not have a contact number or email that I can report this to.

I don't think I will use EBay again, it is simply not safe.

Kind Regards

P68885

Re: Item Not Received

sandypebbles — Wed, 13 Mar 2024 01:01:41 GMT

Just to be safe, follow the rules for the MBG instead of doing your own thing and letting a dodgy seller string you along

Phoning eBay is not going to change that policy

All online sites will have rules and policies regarding items not arriving , it's not just eBay

It doesn't matter 'what the seller said' etc ect

You open an item not received dispute and follow through with it

Sending the seller messages is not opening a dispute

I doubt the second item got sent

More likely a dodgy seller saw you did not open a dispute for the first item, so knew they could just tell you it was sent, leaving it too late to do anything

eBay is all about the buyer and totally safe for buyers

But not when the buyer does not act

Re: Item Not Received

p68885 — Wed, 13 Mar 2024 01:07:14 GMT

Hi sandy pebbles,

Thank you for your message.

Do you work for EBay, because they think the same BUT, here are the full details:

Order placed with, get this, 2 month wait time !

2 Month on, emailed via EBay to seller, asked to check at neighbours houses.

Then said will resend so wait another 2 months !

Initial tracking still says in transit 5 months on.

Wait another 2 months

Seller says too bad more than 30 daysoverdue, no refund !!

NB Original message says 60 days delivery !!!

That is a SCAM operation.

I can understand one parcel getting lost, but 2, come on !

Like you, EBay says TOO BAD, not wanting to deal again with a complay that does not want buyers to actually get what they have paid for and supporting SCAMMERS.

Where are the contact details to allow such a situation to be corrected, I can't find any.

Even though the order is still there not received with all comments and history I can't contact EBay at all.

If I use the complain process it does not recognise the said transaction so cant report it.

The AI simply goes around and around in circles until I repeat everything 3 times over still with no end in sight

Please, does anyone have a way to contact EBAY for a FRAUD report ?

P68885

Re: Item Not Received

repentatleisure1952 — Wed, 13 Mar 2024 01:27:30 GMT

No one here works for eBay.

Don't cherry pick messages to reply to.

Read message #5

Re: Item Not Received

sandypebbles — Wed, 13 Mar 2024 01:32:01 GMT

Nobody replying here works for eBay

Nor did I say too bad

There are policies which apply to everyone, including you

You were given the tools by eBay which you made the choice not to use

I do not buy from scammer sellers, so I am not the one supporting scammer sellers

As a buyer ,I use disputes when required, which also means I am not supporting scammer sellers

Kindly stop posting false accusations

There is no reason you can't contact eBay

There was no reason you could not have opened an item not received dispute

Do not abuse and accuse other members for your inaction

Re: Item Not Received

padi*0409 — Wed, 13 Mar 2024 01:33:36 GMT

@repentatleisure1952 wrote:

No one here works for eBay.

Hmmm, in a way we do it's just that we're not employed by them or paid by them.

On the rare occasion when eBay reps do respond here, they have to show that they are eBay employees.

Re: Item Not Received

repentatleisure1952 — Wed, 13 Mar 2024 02:30:24 GMT

I've only been around for 11 years.

I have never once seen an eBay rep on the boards.

They are very active on the US & UK Boards.

I'm going to an ombudsman, the ACCC & the highest court I can find to make sure you & others are awarded years of back pay.

Re: Item Not Received

countessalmirena — Wed, 13 Mar 2024 02:54:26 GMT

OP,

I have already posted the link to eBay’s Money Back Guarantee.

The MBG process is entirely bot-driven. The timeframes for opening a dispute (and escalating it) are explicitly stated. eBay are not obliged to offer the money back guarantee but it is a pragmatic decision on their part to offer it; because they do, it heads off any legal obligation in civil proceedings if a buyer doesn’t follow the terms and conditions.

It’s actually quite a clever setup. eBay will refund in the event of a Significantly Not As Described aka Item Not As Described dispute, but they recoup that directly from the seller. In cases of INR (Item Not Received), the seller will still have to refund unless the seller sent with tracking and that tracking shows no “delivered” status; that’s when eBay must refund the buyer without recouping from the seller. It brings down the total of eBay-funded refunds to a very low amount, easily absorbed.

In other words, it’s cheap and it’s good business for eBay to offer the MBG.

It’s also good for the buyer. You as the buyer had ALL the power to be fully refunded… as long as you availed yourself of the protection available.

But you didn’t.

I’m sorry that you are out of pocket and have been waiting for so long. You have unfortunately done your dough… (It’s a strange expression - always makes me think of a gangster shooting a nicely proving bowl of dough until it’s all sticky and flat and riddled with bullets.)

I can tell you what you should have done… but that’s cold comfort.

• Open INR dispute when expected delivery date (EDD) shown in your order has passed;

• reject offer to resend - repeat that you want full refund;

• if seller doesn’t agree (in the dispute) within 3 days, you’ll see an option appear in the dispute - to escalate (“ask eBay to step in”);

• shortly thereafter, you’ll be refunded.

Never let a dispute time out; you have 21 days from the time of opening the dispute.

Never wait for more than 30 days after the EDD; you cannot open a dispute after that. It’s to the very second; give yourself a couple of days’ leeway so that you don’t forget or miscalculate.

If the expected delivery date is 60 days, you can open the dispute for INR after that 60 days and up to another 30 days from that time.

But why was the delivery time so long? Was this is a presale item? You can post the item number here (see the original listing), if you want us to check.

The basic takeaway is not to purchase something if the EDD is ridiculously far away, to act within a few days of not receiving the item by the latest EDD, to insist on full refund rather than replacement, and to escalate if the seller is using delaying tactics etc.

Re: Item Not Received

a-llama — Wed, 13 Mar 2024 03:09:35 GMT

Hi p68885

Whether this is "fraud" or not, you were given the tools to ensure you were refunded. However, you must not have understood that process, so your (inadvertent) lack of action has meant that you are in this position today.

Back in 2022, there were about 135 MILLION eBay USERS just like you. They were looking at 1.7 BILLION ITEMS listed on eBay sites worldwide.

There are millions and millions of transactions happening on eBay every day, perhaps every hour. A certain small percentage of those orders do not arrive. Some of these are the result of items being lost in the post, some are the result of kids stealing from letterboxes, some are the result of seller forgetting to post the item, some are the result of "scammers".

Ebay (not the Seller) provides you (the Buyer) with a "Money Back Guarantee", and you can check details about that from the link on EVERY item's listing page.

You are loudly exclaiming this is a "fraud", however nobody (including you) has any way to prove that. If eBay detects multiple CLAIMS under the Money Back Guarantee, then that Seller will get restricted or even closed down, and that happens VERY quickly. However, you never even made a claim.

Nobody here, or even eBay (if you could contact them) can do anything about this. You bought this 5 months ago? Then your "Insurance Policy" expired 4 months ago.

Can you imagine the waiting time on the Ebay Help Line if every buyer of every item that hadn't arrived wanted to contact eBay to report a perceived "fraud" or "scam"?

There are a few things to learn, and those have already been explained above. I'll repeat them, even though we ALL know you don't want to hear them...

a) If you want things quickly, buy from Australia.

b) Note the Delivery Time in the listing BEFORE you buy.

c) Keep track of that delivery time by looking at My Orders in My Ebay.

d) If the item doesn't arrive... MAKE A CLAIM. No excuses, no exceptions.

e) Do NOT waste time or effort "contacting the seller". (see d above)

f) Do NOT close the Claim until it is resolved, despite what the seller might say. You are claiming on Ebay, not the seller. (see e above)

g) Keep track of the dates within the Claim. 3 days without a refund, ESCALATE IT.

h) After step c) ignore anything the seller says, and NEVER accept a "replacement item". (see e above)

For next time... It doesn't matter if the seller is good or bad, honest or scammer... in future, just follow the proper eBay processes. Doing that will make buying from eBay a much more satisfying, and much less frustrating, experience.

You didn't know this stuff before, but how many people will need to say it before you take this advice?

Re: Item Not Received

sugar249 — Wed, 13 Mar 2024 04:18:37 GMT

@a-llama wrote:

There are millions and millions of transactions happening on eBay every day, perhaps every hour. A certain small percentage of those orders do not arrive. Some of these are the result of items being lost in the post, some are the result of kids stealing from letterboxes, some are the result of seller forgetting to post the item, some are the result of "scammers".

why are you blaming kids only for stealing from the letter boxes, in most cases where it is detected it is actually an adult, Please dont malign our kids, just because you can.

Re: Item Not Received

countessalmirena — Wed, 13 Mar 2024 04:22:06 GMT

sugar… it is very thoughtful of you to protect the good name of juvenile goats with purloining practices… 🐐🥷🐐

I kid you not.