Can sellers refuse returns through eBay’s Hubbed return system?

marythechatterbox — Mon, 06 May 2024 02:36:15 GMT

I opened a return request and returned the item through eBay’s return system with Hubbed, like instructed by eBay, and the day after I did that, the seller sent me a message with instructions to return it through Australia Post instead. I’ve tried contacting the seller about this, but it doesn’t look like they’re going to accept or acknowledge the return the way I sent it as per eBay’s instructions. Are sellers allowed to do this? And is there anything I can do about it or do I just have to live with it?

Re: Can sellers refuse returns through eBay’s Hubbed return system?

twyngwyn — Mon, 06 May 2024 03:04:10 GMT

it is optional:

Return postage for buyers | eBay

someone with experience with this will be along shortly...sorry I can't help

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Can sellers refuse returns through eBay’s Hubbed return system?

Re: Can sellers refuse returns through eBay’s Hubbed return system?