topic Re: Purchase history sequence in Buying

Purchase history sequence

isobelgenevieve — Wed, 02 Jan 2013 10:29:26 GMT

Just checking to see if I am doing the right thing. Made a purchase (won an auction). Chose Bank Deposit. Seller messages me the deposit details which means that I cant mark as Payment Sent. Few days later I message the seller to see if he has recieved the deposit. He says he has and, lo and behold the item arrives, all good. Purchase history still reads "Mark as payment sent". Should I just go and leave feedback? What would be appropriate feedback since he did not communicate to tell me of deposit recieved and item posted? Seller has 100% and 2500 trades, maybe he's just busy with Christmas and all? Thoughts?

Cheers. M.

Re: Purchase history sequence

yolopopo — Wed, 02 Jan 2013 10:36:32 GMT

You serious?

Re: Purchase history sequence

calsof — Wed, 02 Jan 2013 10:45:46 GMT

Oh my!

The way I understand it is that you could not mark the item as "payment sent". After that you seem to be asking if you should be marking down the seller's communication rating. Is that true?

Why would you do that? The seller told you that they received your money and then sent your item. You received your item, didn't you? What else would the seller need to do to deserve their 100% positive feedback? And what else do you think they should have done if it wasn't Christmas and they weren't so busy?

From a seller's point of view, I doubt I could do anything else for you.

Re: Purchase history sequence

kopenhagen5 — Wed, 02 Jan 2013 10:48:36 GMT

Just mark as payment sent, leave feedback and move on, all good.

Re: Purchase history sequence

digital*ghost — Wed, 02 Jan 2013 10:53:17 GMT

Just checking to see if I am doing the right thing. Made a purchase (won an auction). Chose Bank Deposit. Seller messages me the deposit details which means that I cant mark as Payment Sent. Few days later I message the seller to see if he has recieved the deposit. He says he has and, lo and behold the item arrives, all good. Purchase history still reads "Mark as payment sent". Should I just go and leave feedback? What would be appropriate feedback since he did not communicate to tell me of deposit recieved and item posted? Seller has 100% and 2500 trades, maybe he's just busy with Christmas and all? Thoughts?

Cheers. M.

All of the most important actions were taken, that is despite not updating the icons in eBay, it sounds as if the seller followed everything else appropriately - that is, sent you the necessary payment details, and posted the item in a timely fashion once payment was received.

It is nice, particularly when paying by bank deposit, to receive some sort of acknowledgement of payment and updates to the order status, but ultimately, as everything progressed as expected despite that, then it would be (in my personal opinion) appropriate to leave feedback for what to me seems a positive transaction.

Clicking the icons can sometimes be missed, and although it updates the order status, I don't necessarily think it's communication per se, and it sounds like you received a prompt reply to your enquiry, so their actual communication sounds decent enough to me. 😉

Re: Purchase history sequence

isobelgenevieve — Wed, 02 Jan 2013 10:54:11 GMT

OK, sounds like I am worrying over nothing. Quite usual then to not be informed of deposit recieved and item sent without asking? Thank you for your advice, I will leave all positive feedback.

Cheers, M.

Re: Purchase history sequence

calsof — Wed, 02 Jan 2013 10:54:49 GMT

Just mark as payment sent, leave feedback and move on, all good.

Thanks Kopes. Much more concise and to the point than my reply. Just couldn't believe the question and thought I'd make sure I understood correctly.

This is what I was referring to the other day with my FB when I said eBay should be training buyers before they give it. I remember from my noob days giving a seller a neutral because I was neither impressed nor unimpressed. I got what I asked for, end of story - In my opinion, I should not have been allowed to give my opinion/FB back then 😞

Re: Purchase history sequence

isobelgenevieve — Wed, 02 Jan 2013 10:55:57 GMT

Thank you DG. Saw your post after I posted.

Re: Purchase history sequence

*crikey*mate* — Wed, 02 Jan 2013 10:59:57 GMT

I think iso may have been concerned that because the sent box had not been checked that somehow down the track the seller might have been able to claim they had not received payment.

I think it's good they asked, what to some may seem a silly question rather than leave inappropriate feedback.

To me it seemed that iso just wanted to do the right thing and is trying to learn the system, if that is the first time that has happened to them, it may have caused some uncertainty...

Re: Purchase history sequence

isobelgenevieve — Wed, 02 Jan 2013 11:09:25 GMT

You correctly interpreted part of my ramblings there CM.

Cheers.

Re: Purchase history sequence

viewmont1071 — Wed, 02 Jan 2013 11:13:18 GMT

Most sellers have their bank details in checkout (the pay now button).

These details are very hard to find for the uninitiated/newer buyers.

You need to scroll to the bottom of the pay now/checkout page away from the paypal tab at the top that is approximately the size of a large block of flats.....

past every other payment mode known to man that most people rarely use or even know what it is

............

way

..............

down

....here....:|

to the bank deposit express icon ( which in relation to the pp icon is approximately half the normal size of the outdoor lavatory that you would expect Snow Whites helper's use)

and then the icon will change so that the seller can see that you have sent payment....

As an aside some sellers do not mark bank deposit payments as paid as they do not know how to if the bank deposit express option is not used by the buyer which activates the payment sent icon (sellers just need to click on that icon to acknowledge payment).

However the drop down activity selections also have a function key which "marks item as paid"

Re: Purchase history sequence

patchoo78 — Wed, 02 Jan 2013 11:41:04 GMT

The buyer should also mark the payment as payment sent. If bank deposit was picked as the payment method, there is no reason why you couldn't

This is the way that a seller can tell if the payment has been sent. Otherwise the seller would need to keep checking the account to see if the payment has been sent

Re: Purchase history sequence

viewmont1071 — Wed, 02 Jan 2013 12:04:56 GMT

the option is available for buyer under the drop down menu entitled "more actions" but I doubt that most expereinced bank deposit buyers even know that there is an option "payment sent" as they get the details from bank deposit express which automatically marks a bank deposit payment has been sent.... I find most bank deposit payers send a personal email and I respond in kind as soon as the payment appears

Re: Purchase history sequence

straybooksoz — Wed, 02 Jan 2013 12:09:57 GMT

None of my buyers seem to have a problem finding the bank deposit option.

I suppose that is because they have experience with how eBay works. And their 0 or single digit feedback is a ruse.

Re: Purchase history sequence

digital*ghost — Wed, 02 Jan 2013 12:17:14 GMT

the option is available for buyer under the drop down menu entitled "more actions" but I doubt that most expereinced bank deposit buyers even know that there is an option "payment sent" as they get the details from bank deposit express which automatically marks a bank deposit payment has been sent....

I have people go through checkout and select Bank Deposit Express, but it's not marked as 'payment sent' until a couple of days later when the buyer has sent payment and marks it manually.

Re: Purchase history sequence

thesoulyearns — Wed, 02 Jan 2013 12:25:12 GMT

Just mark as payment sent, leave feedback and move on, all good.

Yep, all good.

I guess you're wondering about the Communication feedback, which is open to interpretation. In the end, when you sent them a message they did reply. It's not uncommon for a seller to forget to mark an item as posted.

Re: Purchase history sequence

silversterio2 — Wed, 02 Jan 2013 12:26:47 GMT

viewmont1071,

"I find most bank deposit payers send a personal email "

They have no choice since the latest " if it's not broken let's break it" ebay changes to Checkout

Buyers now have to click "Complete Checkout" before the Seller's bank account details show.

There's no going back.

Now the buyer can't have a look at the bank account details first, transfer the payment , add a message to the Seller in Checkout to let the Seller know that payment's been made and the reference used and then complete Checkout.

Another stupid change IMO.

Re: Purchase history sequence

kopenhagen5 — Wed, 02 Jan 2013 13:01:50 GMT

Calsof, your not just a pretty fish. 🙂

I agree, there should be an email, one for buyers and one for sellers that has the top 20 common errors made sent on registration. Quite simple to do really.

Re: Purchase history sequence

patchoo78 — Wed, 02 Jan 2013 13:12:24 GMT

Regardless of whether a buyer knows where the option is, the point is it's there and it makes things easier for a seller to see if the payment has been made, rather than rely on eBay messages which are (apparently) notoriously unreliable

If they are having such a hard time working out Bank Deposit, perhaps they should switch to PayPal to make things easier for themselves and the seller..

Considering the OP could see the Mark as Payment sent option, this would reveal that it's obviously not that hard to find

Re: Purchase history sequence

*new2vintage — Wed, 02 Jan 2013 17:08:59 GMT

When a Paypal payment is made it's automatically marked as paid. It's up to sellers to click on sent.

" Calsof, your not just a pretty fish. " I can hardly comment about that without finding myself in trouble.....