topic Re: Can't lodge an item not received in Buying

Can't lodge an item not received

201anng — Fri, 21 Jun 2024 05:20:41 GMT

I am trying to get a refund on an incompleted order from November, 2023, but ebay website won't show any orders that are eligible to be disputed. I can't get any sense from the 'automated help desk' because the issue is obviously past the date of eligibility or something and nothing 'eligible' shows up on their system? How can I get in touch with ebay to sort this out? I have been emailing back and forth with the seller but they're refusing to refund me and say they've (three times) sent out the remaining products, but I have not received them. They offered a $6 refund when the amount should be $44.48. This has been going on for 7 months now and I can't get any help from ebay help desk. What's my next option???

Re: Can't lodge an item not received

jfmgray — Fri, 21 Jun 2024 05:57:35 GMT

I think you have 60 days from the estimated delivery date to be able to lodge a dispute for items not received etc. You are way too late to lodge this now with ebay. Maybe try your bank/paypal whomever you used to pay for the item to see if they have any funds protection

Re: Can't lodge an item not received

domino-710 — Fri, 21 Jun 2024 06:06:56 GMT

7 months - you are totally out of options.

Sorry.

Re: Can't lodge an item not received

sandypebbles — Fri, 21 Jun 2024 06:10:14 GMT

There isn't one

Why did you leave it 7 months?

The time limit is 30 days after the last estimated delivery date

eBay are not going to do anything now

Don't play around with the seller next time something like this happens

Re: Can't lodge an item not received

201anng — Fri, 21 Jun 2024 06:28:00 GMT

As I said, there's been heaps of emails back and forth to the seller - with them telling me to 'be patient' or that it should be received in 5-7 days, or 'its been delivered - check your lawn'. So - yes - I will learn this lesson and there's going to be very negative reviews on this seller. Thankfully it's only $45 odd lost. Will contact the bank though, thanks for your reply.

Re: Can't lodge an item not received

twyngwyn — Fri, 21 Jun 2024 06:34:31 GMT

be careful how you leave feedback, so that the seller cannot get it removed:

Leaving Feedback for sellers | eBay

Re: Can't lodge an item not received

imastawka — Fri, 21 Jun 2024 06:35:37 GMT

@201anng wrote:
As I said, there's been heaps of emails back and forth to the seller - with them telling me to 'be patient' or that it should be received in 5-7 days, or 'its been delivered - check your lawn'. So - yes - I will learn this lesson and there's going to be very negative reviews on this seller. Thankfully it's only $45 odd lost. Will contact the bank though, thanks for your reply.

You're also out of time to do that.

Re: Can't lodge an item not received

201anng — Fri, 21 Jun 2024 06:42:54 GMT

Do you know if I can still leave feedback after this amount of time? Because there's no option on the purchase order - If not I'm beyond furious. Ebay website is an absolute joke.

Re: Can't lodge an item not received

repentatleisure1952 — Fri, 21 Jun 2024 06:50:58 GMT

@twyngwyn wrote:
be careful how you leave feedback, so that the seller cannot get it removed:

Leaving Feedback for sellers | eBay

After 7 months I think that ship has sailed.

Re: Can't lodge an item not received

sandypebbles — Fri, 21 Jun 2024 06:57:57 GMT

You had all the tools you need to have done something within the time limit

It was your choice not to use them

If you think eBay is a joke for buyers, never become a seller

Buyers have all the power

Be furious at yourself

Re: Can't lodge an item not received

domino-710 — Fri, 21 Jun 2024 07:41:50 GMT

@201anng wrote:
Do you know if I can still leave feedback after this amount of time? Because there's no option on the purchase order - If not I'm beyond furious. Ebay website is an absolute joke.

No - you have left everything - too late.

Be furious at yourself - you had everything at your disposal to get an outcome 7 months ago.

You didn't - but blame eBay - LOL

Re: Can't lodge an item not received

201anng — Fri, 21 Jun 2024 08:49:36 GMT

Thanks. It looks like I can’t even leave feedback now - perhaps because of the time frame being past …? Can’t find anywhere on the original listing and purchase to leave feedback on it.

Re: Can't lodge an item not received

sugar249 — Fri, 21 Jun 2024 08:53:24 GMT

@201anng wrote:
Do you know if I can still leave feedback after this amount of time? Because there's no option on the purchase order - If not I'm beyond furious. Ebay website is an absolute joke.

No the website is not a joke. You decided to play games with the seller, instead of using the tools available. Dont blame Ebay for you not using the tools. You have been a member for 19 years

Re: Can't lodge an item not received

201anng — Fri, 21 Jun 2024 08:54:24 GMT

If I’d been aware of the time limitations I would have acted accordingly. So yes I’m guilty of ignorance, but absolutely reject the claim of ‘choosing not to use them’! I would assume that whilst emails were being exchanged that the process is still open and it makes no sense to put a time limit on a process that’s still ongoing. No - wouldn’t become a seller for quids.

Re: Can't lodge an item not received

davewil1964 — Fri, 21 Jun 2024 08:56:14 GMT

Correct.

You are way out of time for leaving feedback and, as advised by many, out of time for any redress through eBay.

Read up on the Money Back Guarantee. Read up on timeframes. Work out how eBay works.

After 19 years of membership you should have a glimmer of an idea of all of the above.

Re: Can't lodge an item not received

201anng — Fri, 21 Jun 2024 08:59:10 GMT

What has being a member for 19 years to do with it? I’ve only ever used it occasionally and not had any unresolved problems that needed to be investigated further. (Therefore unless there’s a reason to - how would I realise to see if there’s time limits to lodge a dispute?)

How is expecting the seller to honour their word ‘playing games’ for heaven’s sake??? If this is your idea of support just don’t bother.

Re: Can't lodge an item not received

davewil1964 — Fri, 21 Jun 2024 09:04:46 GMT

You're responding to the wrong member.

EVERY SINGLE LISTING has an eBay link to the MBG. If you can't be bothered to at least read the MBG once then, as you have found, you do your dough.

Re: Can't lodge an item not received

countessalmirena — Fri, 21 Jun 2024 09:19:20 GMT

https://www.ebay.com.au/help/buying/leaving-feedback-sellers/leaving-feedback-sellers?id=4007

https://www.ebay.com.au/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210

These have the necessary information concerning timeframes.

If a seller doesn’t refund you within the timeframe for resolving a problem, after you’ve opened a dispute/refund request, then you should escalate / ask eBay to step in within the dispute. This option only becomes available once the timeframe for that has been reached.

The earlier post stating that you have 60 days to open a dispute is not correct. It is 30 days. Read the links I’ve posted for all of the timeframes.

Don’t let sellers string you along. Act within the timeframes. The whole process is bot-driven and time-specific to the nanosecond.

Re: Can't lodge an item not received

rohan_me — Fri, 19 Jul 2024 09:18:53 GMT

Yep I ordered some soap stuff it ended up in Melbourne not with me eBay just dismissed me

Re: Can't lodge an item not received

davewil1964 — Fri, 19 Jul 2024 10:59:08 GMT

Maybe you should read the links the Countess posted. They would tell you how the MBG works.

Far more fruitful than posting on an old thread, and probably less time consuming.