topic Issues paying with giftcards in Buying

Issues paying with giftcards

sea-folks — Tue, 09 Jul 2024 06:59:45 GMT

HI there

I have a giftcard in my account and while it worked well yesterday, today it is not working whatever I try to buy.

Anybody else with issues when giftcard being used to pay?

Thanks

Re: Issues paying with giftcards

padi*0409 — Tue, 09 Jul 2024 07:11:50 GMT

Anything in the link below that can help you ?

https://www.ebay.com.au/help/buying/paying-items/ebay-gift-cards?id=4640&st=3&pos=1&query=eBay%20gift%20cards&intent=gift%20cards&lucenceai=lucenceai&docId=HELP1343

Re: Issues paying with giftcards

djavusydney — Tue, 09 Jul 2024 09:32:46 GMT

If you use the same eBay account - the same gift card will appear for future purchase as long as there is balance in it.

If you use a guest account, I'm worry that it's an issue of it as if it's a different account.

Another reason is you try to buy it different site, for example ebay.com.au gift card won't work with ebay.com one.

Re: Issues paying with giftcards

sea-folks — Wed, 17 Jul 2024 00:06:35 GMT

It was a technical issue at eBay that persisted for a couple of days and affected many users. I talked to a customer rep and they explained the issue to me.

After a few days they got back to me confirming it works again.

Thanks for your support!