topic Re: Costumer servises in Buying

Costumer servises

meljorge900 — Mon, 09 Dec 2024 04:04:23 GMT

Why is it that ebay will not help customers in need, this is degusting, I had to call 9 times and everytime I was spoken like I was an animal, the SO called costumer centre has no idea how to listen to your problem and always speak over you, this is unacceptable

Re: Costumer servises

lezned-toycollector — Mon, 09 Dec 2024 04:06:37 GMT

I don't know who you're calling, but I highly doubt it's anyone working for eBay

Re: Costumer servises

padi*0409 — Mon, 09 Dec 2024 04:07:10 GMT

Try telling us the problem here and maybe one of the experienced members can help you out.

Re: Costumer servises

sandypebbles — Mon, 09 Dec 2024 04:09:03 GMT

You would need to ask eBay

I do not know how you managed to call, the call center closed over four and a half years ago

You could ask other members here and be given factual advice based on eBay policy, rather than whatever scripted response you get from cs staff

Who very rarely read the member to member forum here

eBay is all about the buyer

Have you reported the staff who you say 'treated you like an animal' ?

Re: Costumer servises

shoppingbag* — Mon, 09 Dec 2024 05:09:46 GMT

I see the number 1800 093577 being quoted as recently as 19.7.24

Re: Costumer servises

josilv9798 — Mon, 16 Dec 2024 09:38:46 GMT

In Australia you can call ebay support

Re: Costumer servises

josilv9798 — Mon, 16 Dec 2024 09:40:24 GMT

You can call ebay support from Australia

Re: Costumer servises

davewil1964 — Mon, 16 Dec 2024 10:24:03 GMT

No you can't. eBay Australia hasn't had a support number since COVID.

The best you can do, as advised, is use Live Chat.

Unless you are privy to phone numbers that other members are not aware of.

Re: Costumer servises

weirdguy79 — Mon, 16 Dec 2024 10:50:20 GMT

Yes you can, ebay Australia still lists a number with an option to call them or have them call you. Get the facts right before telling others differently.

Re: Costumer servises

weirdguy79 — Mon, 16 Dec 2024 10:52:48 GMT

Ebay customer unsupport has become a real joke, they have made it damn near impossible to get through to a real person online and from what you are stating it doesn't sound like calling is any better.

Re: Costumer servises

mdgli — Mon, 16 Dec 2024 11:25:03 GMT

@davewil1964 wrote:

The best you can do, as advised, is use Live Chat.

You can ask for callback.

Re: Costumer servises

gutterpunkz05 — Mon, 16 Dec 2024 12:30:36 GMT

Yes you can get a call back, I presume it is from the same contract support center in India.

There is a very good reason companies opt for customer support via offshore contract.

I presume it is very similar to these boards, where members wanting help. just won't accept a valid and correct answer to their query.

Re: Costumer servises

padi*0409 — Mon, 16 Dec 2024 12:35:25 GMT

@mdgli wrote:

You can ask for callback.

I've had a couple of times when I've needed to use CS reps, and I've always opted for a chat session with a supervisor/manager simply because you can get a transcript of the session for future use if needed.

With a phone call you have no evidence of what was said.................

Re: Costumer servises

gutterpunkz05 — Mon, 16 Dec 2024 12:37:41 GMT

I would love to know what being spoken to like an animal entails (pun intended)

Love and affection comes to mind.

Re: Costumer servises

springyzone — Mon, 16 Dec 2024 21:53:55 GMT

I have a friend who is a medium sized seller on ebay and he has got through to ebay support a few times lately. Proceeded to a phone conversation.

He said he was pleasantly surprised by the outcomes although in one case it took a few calls till he got the help he was after.

I think one issue was about fees and in the other he had a negative removed. It was from a customer who paid for something and requested a cancellation within about 10 minutes, so he cancelled and then they gave him a negative and he argued they should not be able to do that. It was removed, which i think was the right decision by ebay.

So my advice meljorge is maybe give it one more try. Have the facts written in front of you, keep it to the main issue and be very polite. Or else try chat where you will get a transcript if someone is rude.

Re: Costumer servises

gutterpunkz05 — Mon, 16 Dec 2024 22:51:33 GMT

Hi springy, if the sale was cancelled at buyers request, -FB is now meant to be auto removed, and if it is not, it takes about 5 words typed in chat to the bots.

Re: Costumer servises

springyzone — Tue, 17 Dec 2024 00:41:57 GMT

All I know is it didn't work and in fact took more than one phone call till he could get any action on that one. He said he told them it was their own policy it could be removed. I don't know what the glitch was but auto removal didn't work for him. He had all the messages to back his story up too.

I think that's why he told me the story, because it was unusual, he had to get through to actual reps and more than once.

Re: Costumer servises

davewil1964 — Tue, 17 Dec 2024 07:07:16 GMT

Have you actually tried the number?

If yes (in the last 4 years) and you got a relevant response, mea culpa.

If yes and you didn't, I stand by my response.

If no, try it before accusing others of not having the facts right.

Re: Costumer servises

lali8608 — Wed, 18 Dec 2024 08:30:48 GMT

eBay's customer service can be difficult to navigate sometimes. Have you tried using their Live Chat option? It might be a quicker way to get in touch with someone who can help.